Received an email from Cruise Critic with a deal sponsored by ‘Last Minute Cruises'. It was for a 2021 New England/Canada exact itinerary to one I had to cancel due to Covid. I was so excited. Until... I spent all day calling the phone numbers listed in the ad and on their website. I either got lots of static on the line, immediate cut-off following the press this or that instructions or bad staticy music forever and then eventually being cut off. Their phone system is terrible. Don't know how they provide any service to those trying to respond to their advertisements. Makes you wonder if they are a legitimate company.
Review by Dzhuliana3 years ago
I booked a cruise with Last Minute Cruises in August 2017. Twice, I asked the agent, so there are not other fees, charges, taxes that I will have other than what I spend over my on-board credit? He said correct. I then asked him the same thing at the end of the conversation. He said yes. Well surprise! While on the cruise I was being billed 13.99 a day for each of us. Took some time out of my cruise to call Last Minute Cruises.
I spoke to a woman who told me she would listen to the tape of the conversation. Well, I too had taped the conversation, so I had no problem with waiting. When I returned from the cruise I was told by a rep that the $215.00 I was given in on-board credit was a wash in terms of the daily 13.00 per person cruise charge. I went back and forth with the rep who transferred me to another supervisor who also agreed to listen to the tape.
Called back a few days later and he wasn't available, but I was told once again, no refund on my $13.99 per person per day. Seems when the rep, who I booked the tour with said yes, he didn't mean the $13.99 daily charge. Now, I've taken many cruises and each time I make it clear that I want to pay EVERYTHING up front, and that's what I thought I did. No word games, just payment in full. Anyway, when speaking to the supervisor each word was parsed and as he said, "he just didn't see it."
Luckily, it was only $200.00. In fact, given the extra $200.00 it only came out to about $50.00 less than Norwegian would have charged me anyway. So, while this isn't a complete scam, I can definitely see the potential for something worse happening, and the amount of time it's taken to try and get this corrected, even with having a copy of the conversation wasn't worth saving $50.00. It would have been much easier to deal with a "real" travel agent or directly with Norwegian. Consequently, I wouldn't use this site again. I suggest if you do so that you proceed with extreme caution.
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