If you order from a seller that uses Lasership you will have nothing but problems. Horrible. I thought my seller was sending USPS per their website but instead I find it was Lasership. The status system is all messed up, the package never arrived and when I finally got hold of a customer service rep on the phone (don't bother using their email customer service) they said 'the package is lost, contact your seller'! What?! That's a terrible response. Never again, I'm surprised this carrier isn't out of business.
Review by Merided Barkschat2 months ago
Lost packages to start with. A company resent my package twice, after the first was lost and the others said delivered. Said delivered packages were at 2 am and 11:30 at night, which I highly doubt happened. Ended up having my package sent to my parents house. NOW, another shipment from somewhere else is lost. I. Would leave negative stars if I could. Why does this company even exist.
Review by Fyu2 months ago
My friend and I both had packages shipped from Wal-mart thru Laser Ship. The items were "two day eligible". Needless to say we never received them. Can't reach a live advisor, and they don't answer emails. Even Wal-mart said they're a lousy company. They should stick with Fedex!
Review by Maymunah Hedrington2 months ago
The absolute WORST Carrier by far. The drivers leave your package in a unsecured location despite the neighborhood. The customer service representative lacks general knowledge of what customer service really is. She's obnoxious, lazy,
and loves to hang up on customers.
I have went as far as emailing the shipper about this company's behavior and their lack of service. Enough is enough We the public don't need and shouldn't have to tolerate such terrible service.
Review by BrianBlack2 months ago
Ordered products from Lange Hair products on 8/1. On 8/6 shows shipment information created. Estimated delivery date 8/10, but still not here on 8/16 and shows pre transit. Beginning to wonder if I'll ever get them..
Review by Usiesiri Abada2 months ago
Ordered from fashion nova and they said that my package was "delivered" on my front porch, but when I went out there my package was no where insight. I believe that the delivery drivers are stealing packages, there are too many reviews with the same complaints about this company. I've been trying to get in contact with them and I have had no luck. I will be filing a dispute with my bank to get my money back.
Review by Maryida2 months ago
Had to have Amazon refund my money because the items I bought but never received were marked as "Delivered" by this horrible company. Same thing happened to one of my neighbors. Whenever I see that an item shipped by Lasership, I know it's either going to arrive several days after they've marked it as delivered, or never going to arrive at all. Are they incompetent or thieves? It baffles me that they're still in business. Amazon needs to cut ties with them immediately.
Review by Adamhg2 months ago
So I have had 2 experiences with LaserShip. 1 of them was really good while the other... lost my package.
Review by AAppleby3 months ago
8 out of 10 times, if shipped from this company my package will not arrive on the first day it is scheduled for. And even more likely, not the day after that either! Seriously, just give me a realistic date if you can't fulfill your job duties. I'd rather know it will be late and plan on that rather than wait each day for nothing. Add to that the famous, "delivery attempt made," when no one even came near my building. The customer service is horrible as well. As I write, I've been on hold for 47 minutes.
Review by Vuncent Mortelliti3 months ago
Item order thru Walmart and shipped with LaserShip. 1st Delivery driver unable to find S Main Street one town over from Lasership depot, then 2nd try delivery per tracking to wrong location with common received my someone name Mary(no last name) FYI single guy living alone. Email follow up and call(customer service) no reply until I called and still no package, just B. S.
Review by Mirone3 months ago
Please please never use this company service is terrible customer service is so horrible my package was lost after saying it was on the truck it was on the way I Believe these people are stealing it's to many of the same complaints, called they local number in Baltimore they are truly so ghetto left several messages with manager know response so 2 days before my shower I'm left without my outfitt please try to avoid these scammers!!
Review by GShewring3 months ago
Ordered from bath & body works somehow they did delivered it but outside my apartment complex. And they also uploaded a pic as proof my package was left outside on steps and not inside in the mail room now Someone stole my package since they left it outside. I literally live next to a busy supermarket and across from ne theres a pepboys Chinese restaurant, a bar & laundromat. Shoppers always park in front of the entrance door im a 100% someone seen the package and took it im furious then i call to make a complaint and they answer their phones and legit dont say hello and straight up hang up on me...
Review by GamesQuest Cosendey3 months ago
I had two deliveries in two days that Lasership delivered to the wrong address. Not only did they not deliver to my home, they shipped it to a business. Detailed directions were left for them on their website, but they still could not get it right. Not the first problem we have had with this company. How can a business whose sole job is to deliver packages get it wrong so often? Pathetic
Review by Opzu Chenakotte3 months ago
I would definitely give these people zero stars. Twice they have failed to deliver products to a building where of course I'm home BECAUSE THERE IS A LOCKDOWN. Both times they "had problems" - like, it's your literal only job to deliver stuff. Customer service people could not have cared less and impossible to track the package because the link I had was dead and didn't even hyperlink anywhere. Not one good thing to say - if you are thinking of using them to ship your business' stuff, don't. You'll lose a ton of customers.
Review by Voloshyn3 months ago
Horrible. This is the worst shipping service ever. Vendors that use them are really taking a gamble on the customers receiving the product on time or even if they get it at all. LaserShip shouldn't be in business. The service they provide is pathetic and disrespectful to the shipping industry. Most Of my the packages that are delivered with lasership have an issue.
Review by Mizztikle4 months ago
This company has had my package in limbo for days now. Their level of incompetence, laziness and unprofessionalism is mindboggling. Customer service has done absolutely nothing for me. Horrible, horrible service. This company should not be in business. Someone needs to shut them down. It looks like they have been doing this for years now. How can they still be around?
Review by Cletia Byllott4 months ago
Got a message via Walmart that my package has been delivered to my front door. Go outside to check and it's nowhere to be found. Had to go through the trouble of contacting Walmart for them to reship my stuff, but they could only reship some items. So, I then tried to get in touch with LaserShip customer support and they never contacted me back. Found out that they delivered my package to the wrong address. Terrible delivery company!!
Review by Selyi5 months ago
I had the super of my building check the cameras and everything, they never delivered my package and it says delivered, apparently amazon or laser ship can't do anything about it so there goes my $155 purchase. I rather travel 2 damn hours for my package than let laser ship deliver it ANY DAY. Customer service is such a disgrace, they hope anybody ugh.
Review by Ratidzai5 months ago
I ordered through Urban Outfitters and saw my package was coming through lasership. I don't get many packages through them but I wasn't too concerned. I came home on Wednesday May 6 when my package was marked as delivered and nothing was at my doorstep! I checked some other homes around me with the same house number and I didn't see a package. I checked my mailbox.. no package! I proceeded to contact them through their website on Wednesday night, I get an email today May 10 saying "they completed the investigation". How convenient! I still don't have my package! Then in the email they basically insinuated I actually did receive the package. I would not be going through all of this and taking the time out to write this review if I had properly received my package or had better customer service from them. I contacted Urban Outfitters and they haven't responded yet. Today I sent ANOTHER message through lasership in hopes that they find out where my package actually went. I'm livid.
Review by Vamika Montheard5 months ago
After not receiving a response from Lasership, I contacted urban outfitters again. I waited on the phone for 30 minutes to get a live person, which was well worth it. The young lady I spoke with was very understanding and she did a loss complaint for me saying that it may cause a different reaction from what I initially got from them(lasership). On Friday, May 15, I received notification urban will be refunding me what I initially paid. I'd give lasership zero stars if possible. Urban also gave me a coupon and an express shipping coupon. So I ended up buying the same things along with some other things and ended up spending double. And no my packages are NOT coming through lasership.
Review by Neffer5 months ago
This company sucks so bad, I wouldn't suggest this chaotic mess of a company to my worst enemy! I have had multiple packages that are gone or have been delivered to a completely wrong home! Every customer service rep I talk to is rude and cold. It's not their packages so they do care about it. If this company went out of business it would probably be a damn good day!
Review by Xarax5 months ago
whenever Amazon uses these guys (DC metro area), they tag the package as "delivered" at LEAST a half hour before it is anywhere near your house. They then knock by throwing your package at the door and take off before you answer, even if the lights are on. This happens EVERY time they have made an Amazon delivery for me. Never EVER hire these guys to ship anything. They are horrible.
Review by Tarazetta6 months ago
They do not deliver packages. They say they do, but customer never get them. You have to call customer service, wait 2 or more days for an investigation, and wait even longer for packages to reship. I am extremely furious with this company, this has happened multiple times shipping from them through Amazon.
Review by Rudney6 months ago
Ordered a gift for Mother's Day on April 23rd. Got confirmation that it would deliver Monday the 4th. It's now Wednesday, no package and tracking shows it hasn't moved since the 2nd from New Jersey. When I finally connected with a representative, no apologies, nothing- just "it's missing. We had a lot of packages and this happens sometimes." So.....really!? My mom will not have a gift on Mother's Day, and someone else's mom will have my mom's gift from Bath and Body Works! :/ Nice
I would give ZERO STARS if I could
Review by Pakiza Lotinga6 months ago
May 2020, the worst delivery company on the planet. Worst customer service experience I've ever had in my life. I've been waiting four days for a package that the delivery guy has been saying he's made several attempts (NOT TRUE) but for some reason he's never showed up!! My house has cameras all around it so if he would've showed up I would've known. Their drivers lie,.. Now it's saying my package was delivered also (NOT TRUE) avoid this company!