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Review by Penny Toleman1 month ago
Having eagerly anticipated a large family linked together, we completely understand that lockdown was out of their control, however I have been trying to amend our booking. I couldn't get the date I wanted and they automatically rebooked me on a day that the majority of us are unable to attend. After waiting three weeks for a response to this query, I still had nothing. On the day before I tried Facebook messaging in a desperate attempt to get them to reply. At this late stage, all I have received is a generic reply and still waiting for them to contact to even attempt to come up with a solution.
Part of the trip should have been the invitation to put in the freezer, this is supposed to be what we have paid for, part of the experience.
I had to give one star as it would not let me continue without it.
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