I wanted to buy a set when there was a 20% off event, however it was a totally joke! The error page pop out everytime I check out, there is thousands of pound pending in my bank account! I called customer service 6 times, no problem solved, all they can do is read you some instructions and tell you that they are sorry but it must be your own fault! I tried their advice to clean the cache, use new browser, use UK local card, check everything! Tried and tried again, guess what, 10 order failure in a row! And after all those complains online and plus same experience my friends have, they still refuse to admit there is anything wrong with their website! Rude customer service as well! Epecially the woman call Charlotte, very rude and speak loud and high, avoid all the question, just want to make you hang up your phone! Very angry and disappointed with Lancome, how can a big brand end up like this!
Review by FrodieHouston5 months ago
Really not impressed! Considering the price you pay for their products, they should be top notch... well, you know what? They're not! And their customer service isn't either... Won't bother again.
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