A representative went on our local new bragging about how they are doing such great job, how their shelves are stocked, they aren't running out of stock. I've been a customer for long time, used click list before. Since the virus I've used it exclusively and each week I'm handed a sheet of paper with a list of all the things they are out of, usually front and back once it took two sheets to include all the things they DID NOT HAVE. And these things go week they week. Three weeks in a row I ordered organic broccoli florets three weeks in row they were out. Yet that woman sat on tv smiling assuring people their shelves are stocked. Bold faced LIES. Why would I or anyone else trust them. I've been a loyal shopper so I'm not familiar with other options right now but trust that I will be looking into other options when this is over. I can't stand liars!
Review by Tirson1 month ago
I wish I could leave a review on the Kroger brand gummies of Melatonin 5mg where it would be more relevant, but the option was not presented elsewhere. I bought Krogers brand of Melatonin 5mg (gummie form) because they were more affordable than Zzzquil's pure Z's gummie Melatonin 2mg with chamomile and lavender. Obviously there is a difference in the mg. I took a kroger brand Melatonin and felt hung over the next day, all day. I decided to take half of the kroger brand thinking it would lessen the side effects and woke up feeling the same, hung over, groggy, and spaced out. Unfortunately, these didn't work for me as well as Zzzquil's brand. Zzzquil's gimmie Melatonin has never made me feel hungover or had negative side effects. Lesson learned. Stick to what you know and cheaper is not always better.
Review by TFowler Alakan2 months ago
Their website has everything you need shop online for pickup or just make a grocery list for in-store shopping. There is always a great range of digital coupons & member savings. Some are tailored to your purchases so it's worth getting their membership. The chain has really expanded its community outreach during the social restrictions. Kroger has added employees to meet health guidelines and adjusted to the wide changes in how people shop. My Kroger is in North Augusta, SC and it is awesome!
Review by Khainako Reparial3 months ago
Do not shop online at Krogers
Placed an online order at 8:59 am . Delivery frame was 8:59 to 1pm. Received 2 text messages that the delivery time was pushed back. Last one suppose to be between 3-3:30. No delivery by 7:15pm. I cancelled order and they charged my card $92.35. Disgrace at this time when people are going through tough times.
Review by ConjureUp6 months ago
Kroger.com information often does not mirror the user's local store's inventory and prices may differ.
There are often glitches and customer service calls to rectify the matter are place on interminable holds,
Review by Lagata Colaiacovo6 months ago
Read the notes in my file you'll get up to date, if your employees made accurate notes about all the calls I've made to you, Instacart, my bank, and credit card company customer service. Recap I had $200 set aside for my family thanksgiving. I ordered delivery in the Kroger app. No where did it say delivery was being outsourced. Next I get a text from Instacart their running 2 hours behind. That's when I looked up instacart then figured it out. I chatted with the shopper via of text on substitutions. It went silent for about 45 minutes when I get an email, not text, driver needs gate code. I replied via of text and email 154. I get another email meet shopper outside he can't find you. I go downstairs and the gate was propped open, people were moving, and didn't see anyone in my small half circle driveway entrance/exit in front of my complex. I text and emailed the gate had been open since 8:30pm, I asked the people moving, and your drivers at the wrong property. Next I get an email my order was cancelled! That was our thanksgiving groceries. I sent 8 emails to customer service with Instacart to bring my order. You, Kroger, put a pending charge of $169.07 on my credit card that wouldn't drop off for 7-10 days. I called the bank, cc company, you, Instacart starting at 4am day before thanksgiving. I only had available $30 left of credit to buy thanksgiving. Your supervisor, heartless, said the best he would do is give me a $50 credit. I was furious for so much deception. The only way I could use the $50 was to get delivery! Forcing me to use you and Instacart again when you already had my $169.07. I didn't see the credit of $50 on my account so I called back Kroger and was told to type in "i have a $50 credit" on a product instructions for substitutions. I couldn't spend over $30 because I had to put my cc down again and your rep said you wouldn't make any charges. After checkout the $50 would be applied. This is what happen. You took the amount of groceries from my cc leaving me with no money to buy thanksgiving and to top it off, you had the audacity to charge me a delivery fee plus driver tip. subtracted from that "$50 credit". You didn't give me $50. It worked out to be around $35. Once again you also put a pending charge on my cc leaving $3 available credit. You stole my family's thanksgiving. I'm sending this to you on thanksgiving since the only thing I had ingredients to make was a cake and bread in our bread machine. I hope you enjoyed your thanksgiving knowing you screwed, stole my family's thanksgiving. We're new to Dallas so we don't have anyone to even help us out. I will be posting this on every social network, Kroger's and Instacart website reviews, App Store, and sending this scam to channel 4.5 and 8. It is so hard on me when I have 3 sons home from college and can't give them thanksgiving. I feel so stressed out, anxiety, depressed, like a horrible single parent. This is because even though both of your companies knew you blocked my money, had no groceries, would have no food for thanksgiving, DID NOTHING! You should feel embarrassed and ashamed of kicking me to the street. I want my money released immediately, something to make up for my family not having thanksgiving except for a cake and loaf of bread, and some type of reprimand to every heartless, horrible customer service rep employee that I pleaded plus begged to help me was cold and heartless.
This I hope goes viral on the web. It is so unbelievably, I can't believe this happen. I'm going to do everything I can do for this story to post everywhere, viral, readers share in their threads, to expose your wrong. I am disabled and on a fix income I explained to every person I spoke with at Kroger hoping that personal information would escalate this to a problem solver. A problem that started with you and should have be resolved by you. I expect a reply that will rectify all the wrong you did to me for thanksgiving.
How does Kroger stay in business? You must be getting bills in the mail reading second or final notice cause how do you pay to keep your lights on? You can't treat people like this when customer service is everything these days to retain repeat business. May you file for bankruptcy!
Review by ShootaXL Belc7 months ago
The Kroger store in Henderson Texas puts out a sale paper. And when you go to the store on the first sale day. A lot of the sale items are not in stock. There have been time the sale items never made the sale period.
Review by MilenaMilenkovic7 months ago
I shop there weekly after defecting from Harris Teeters. Their prices are the best in town.
Kroger brand name products are quite good ... and chicken prices are the best.
The store is a little gloomy looking.
My chief complaints are two:
They often discontinue one of my regular items without warning -- citing a "corporate decision made in Dayton."
The baggers are terrible ... they load all the heavy things into one bag ... leave items out ... and often crush my produce with canned goods.
I want to try their online store one of these days.
Review by Shamak8 months ago
The store's in my city need more workers ,it just sucks cause there's hardly anybody working and they are slow some shelves are empty too.
Review by Kasbar9 months ago
I had just been inside and spent $109 in the grocery store and stopped out for gas and that lady in the gas station part was just as rude as anybody could be. All I did was hand her $20 and I told her the pump number and that was it. I was waiting for the little drawer to open up and she told me in no uncertain terms, to put my money in the drawer now. I couldn't believe it. We are in the state of Michigan and there are a lot of people who would be awfully happy to have her job. If she doesn't like her job, she needs to leave so somebody else who needs a job could have hers. There is no reason to treat people that way.
Review by Shmidt Aholla10 months ago
Been going at Krogers for years and always out of almost everything on sales and are never fully stocked but this time it was exceptionally horrible. Service was extremely slow, staff was impolite and manager full o excuses. Seriously waited in line for 20 minutes at the service desk. I will never ever shop here again
Review by Pureemas10 months ago
There's an employee at my local Food4Less who rapes my husband with her eyes. She goes out of her way to try to lock eyes with him. She acts all giddy like tinkerbell when he's in front of her but completely ignores me when I attempt to greet her.
I've put in several complaints with Kroger.com only to be ignored.
Besides the atrocious customer service, their produce is always either rotten or unripe. But its the best of the crap that's available in my community.
Kroger doesn't care about its customers in person or online.
Review by Tabbazim11 months ago
I have been working with the company 10+ years and have only advanced to cashier and no further. I've experienced ridicule, discrimination, verbal harassment, been a verbal punching bag, been repeatedly scolded at by customers, had items tossed at me, been scolded for being an incompetent lazy employee even though I'm doing my job.
Currently I am being bullied by a coworker how is quite abrasive and aggressive with me regarding my work. She's always scolding me for doing a bad job and making up lies regarding my work. She reprimands me in a demeaning fashion in an abrasive verbally abusive way.
Management doesn't always stand up for me in situations where the customer is angry. Instead of handling the whole situation the customer will continue to verbally harass me over some b.s. cr*ap that we can't honor. Instead of kicking them out they become verbally aggressive towards the employees.
I am a highly functioning disabled running self check and I'm tired of customers being total a$$ holes over the machines. If an individual with a disability similar to autism can run it customers need not be such shi*t heads regarding the machines.
Review by Joweina Pasawa11 months ago
In the fruit section many of these are not so fresh and apart from that customer assistance is very limited, there are quite reasonable prices but in terms of freshness they should be more dedicated
Review by Raciel1 year ago
I wrote to Kroger customer service about a very rude pharmacist at the Peachtree Hill (Duluth, GA) Kroger. The auto reply said someone would reach out in 48 hours. They didn't, so I wrote to them a 2nd time. Same thing-auto reply that someone would reach out in 48 hours. No again. Today I wrote a 3rd time and just said they had permanently lost a customer. Go to Publix people! They really show they care about their customers, not like Kroger who clearly doesn't care.
Review by Fenglou Poellnitz1 year ago
I took my seven year old child into Kroger to cash in his coins at CoinStar tonight, only to have a large amount stolen! We counted out almost $73 dollars in change before going, only to be given a voucher for $37.93! I went and spoke to the manager "Lee Ann" about this, only for her to act nonchalant, and uncaring about it. She said there wasn't anything she could do, for me to call CoinStar. NOT TRUE! I did call them, to find out she should have got inside and got all the loose coins NOT IN THE BLACK BOXES, and re feed it thru the feeder! I was told to go back up there to get my money back. I went back, and the Manager(G.M.) "Lee Ann" came walking up with a man named "William". I told her what I was told and she started to call someone. My son standing by this "William" came running up to me and said "Daddy...he said I don't know and I don't care!" I turned to him and said "What? What do you mean...and then I turned to "William" and said what did you say...for him to say, "I told him I Don't Know and Don't care"! He did this in front of the G.M. and when I said are you going to let your employee talk to my child like that? she said..he didnt say that! I said "yes he did, RIGHT IN FRONT OF YOU!" She turned to William and he said.. "YEAH I SAID THAT!" She didn't fire him, as she should have on the spot for being blantantly rude to a child inside a Kroger store as an EMPLOYEE and REPRESENTATIVE for Kroger!! #BOYCOTTKROGER
Review by Vhar1 year ago
My wife taught me to review all grocery slips from Kroger. Almost invariably, they over charge on something or another. My nemesis is with the soda pop area. You absolutely have to, have to, have to read every word on the shelf tag. I usually get it right, but today, I was wrong again for the umpteenth time.
Their trick is to change the number of bottles you have to buy to get the marked price. They change the typeface each time, so sometimes it is small, sometimes it is large and should not be easy to miss, but is anyway, because you didn't expect it to be so large.
In any case, the generic brand is the trickiest. One week it is 69 cents if you buy 3. Next week it is 79 cents if you buy 5, next week (this week) the name brand is 88 cents if you buy 4. Some weeks, you can buy just one for 79 cents, other weeks you have to buy 5 to get the 79 cent price. I got caught today and didn't read the tag quite right. I bought three name brand sodas that I thought would be 88 cents each--that's the biggest type face. Well, when I went to check out, it was $1.67. I went to "customer service" Ha Ha Ha. The lady there pointed out that it was 88 cents for four not three. She was absolutely right. I muttered a few polite criticisms and told her to take them all back. I didn't buy any. The store brand was 79 cents if you buy ???? (I forgot to look).
Always tricking the customer. Of course if you buy $100+ worth of groceries, you won't see that you got gypped--who takes the time to look at 40 or 50 items anyway? Kroger wins.
Review by Sifiso1 year ago
Kroger shows up as stores with different names throughout the western US. Where I live it's Smiths Food and Drug. They have Kroger branded goods and gasoline. Their prices are better than Safeway and Albertsons by far. Meat and produce are good. Gas is usually the lowest in town.
Review by Adriada1 year ago
I don't even know where to begin as I have mixed reviews about my employer. I do know one thing I can thank you for retail ptsd. Due to the fact you allow your customers to treat us like slaves, boss us around like servants boorishly harassing a poor person, cuss at us in 10 different languages, behave like snobs around us and not to mention behave boorishly in a harrasive manner. This is about 70% of my memories with this damn company. Trust me you almost got sued for this: Just because the customer is always right doesn't mean there's a fine line you need to draw when NO: the customer is not always right and needs to be arrested for outlandish behavior for no reason. The make it right program almost got you sued because yes the employer can either deny or accept the price challenge. This is what the customers don't understand.
Your company isn't all that great. I only keep working here because of the health insurance other wise I'd be else where. This job pays the bills and that's about it. Sorry there's not much I can positively say about your company other than "Thank's for the crappy memories."
* Grocery workers are not treated very well by society and you'll be treated like a slave, servant, robot and disregarded as the lowest form of society.
* Customers constantly try to scam the system and even if you try to stop the theft management kisses a.s..s and gives them what they want because by that point they're whining like a toddler to get their way.
* Customers are constantly stealing the system and throw a tantrum if they don't get their way and later get management to kiss their a.s.s if they don't get their way.
* The same rules apply to all but oh wait there are expectations. Exceptions are favorites and I got harassed by management because a black lady was scamming the system for years and she used long term loyalty to scam the system. The rest of the staff fell for it. I haven't seen her back since I started telling her No. I could care less if you've been a loyal shopper for 5, 10, 15 or even 30 years. I could care less if you clalim to be so and so from a high corporation. I could care less if you are my mother. THE SAME DAMN RULES APPLY TO ALL!
* Technology operates in the 1990's and frequently crashes.
* Stores operate in the male oriented 1940 style of operation.
* You favor white Caucasian men to promotion over women.
* You favor black women and men over Caucasian women to promotion.
* You only promote Caucasian women periodically due the discrimination law and it's generally by favoritism. If you're not black nor male white forget about even being promoted within a timely manner.
* Disableds are intentionally held back and not promoted as quickly as a more abled bodied individual. Half the time they're not even given a chance.
o (Call me racist if you want but try working here for 3 years and tell me at the end what you think. This is my personal experience in the way they favor things.)
* Flakey coworkers are allowed to behave flakily for several years without punishment or correction to behavior. When they do get punished it generally ends up being corrected weeks later as a "clerical error."
* Team work is not evenly split and often 80/20 split.
* Forget about having courtesy clerks to bag for you. Half the time you have none or their too incompetent for the job. Now and then you'll get a good one that gets promoted quickly. Customers complain constantly about having no courtesy clerk.
* If customers have to wait more than 30 seconds in line they start to cuss you out and bitc.h about how they have to wait in line then throw a two year old tantrum about waiting.
* Self check is even worse. You're cussed at and I've stopped pulling people through it nor suggesting it because I'm tired of getting the fu.ck you answer back summed up in two words. Self check is really not all that difficult it's child's play but you refuse to listen to a,b,c, one, two, three instructions and cuss out the attendant runnign it.
* Manipulators of the system never get punished nor corrected.
* Management does not correctly punish the right party but rather reward them. They punish the innocent party instead.
* It takes forever to get people fired and generally ends up being corrected as a clerical error.
* I worked with a racist black guy for several months until his behavioral patterns got out of control and he started denying service to all the 50+ Caucasians. Treating younger Caucasian women as house wife's. I'm generally pretty tolerable of all but damn this guy is a challenge. I'm glad his racism got him suspended for 6 weeks because you just don't treat people like that. We're past the 1950's for crying out loud.
* You do not always get the 48 hour notification for shift changes.
* One store never told me about shift changes and they had to throw out their write ups because it was not union compliant.
* Management will try various different tactics to get people illegally fired. It's even worse if they don't like you.
* Hours will be last minute shifted around to make way for new hires. Thus irritating every one else because they lost hours.
* The customer is not always right and a fine line needs to be drawn when they need to be kicked out, punished and not rewarded.
* Could we please initiate a policy that states: no receipt no return. I'm tired of complying to theft and there's nothing we can do about it. Management will make it right even if we deny it then lecture us later about how we didn't do it.
* You allow customers to harass us in many different forms with out retaliation on the customer.
* Customers are allowed to curs at us, throw items at us, spit at us and shove us around like a rag doll. Customer complains to corporate and they get rewarded for their boorish behavior instead of punished.
* I've been accused time and time again for theft I never did because customers misplaced me for another coworker and blamed me for them negligently loosing an item.
* We can't stop theft but as an employee the store sure has no problem trying you as a passer-by accomplice.
* When you do something wrong you get reminded by every damn member of management 2-3 times a week until something else replaces the incident.
* Punishment gets singled out while other employees continue to do the same behavioral patterns.
* Employees that have attitude issues or behavioral issues do not get corrected but rather encouraged because they do not fix the issue but rather let an innocent employee get harassed in an unsafe friendly environment.
* Hours are based off of seniority not by how much people want to work.
* Hour games to keep staff at lower rate of pay.
* Short staffing stores to earn a bigger bonus check.
* Union took away holiday pay for new hirers for the first year.
* Union is not offering fair wages compared to senior employees. It should not take 7 years at a full 40 (if your lucky) to reach maximum pay. Keeping in mind this excludes the waiting time to get to that pay scale.
* One schedule request will heavily ding your hours.
* Forget about having a proper work life balance nor be able to schedule your self for any sort of routine outside of work. As days off are not guranteed.
* Customers complain to us in an uncivilized manner regarding plastic and paper bags. It's even worse in areas where we charge for bags. Customers steal them left and right using various tactics and we have to comply to it.
I could go on and on but this is a start. As stuff happens I'll add to the list.
Union. Union helps protect us but lately I feel like they did not offer us as much as they could have. We lost several rights in the last contract.
Legal binding union contract. Despite the fact they give us a contract we gain rights and loose rights. It does protect the job and keeps Kroger from turning our company into a sweat shop slave labor environment that's not livable nor reasonable.
Health insurance. Average run of the mill insurance but it's really not that bad. Have you ever purchased a monthly plan? It's like $800 a month for a catastrophic plan. So stop bit..ching about $15 a pay check until you've had to purchase it your self.
Long term job. If you can get to your departments highest rate of pay quickly. Less than 5 years. It's really not all that bad. That does exclude the waiting time to get to that pay scale. Hours are manipulated to keep you at the lower rate of pay longer.
Steady pay but not livable. Sure you can get this job to work but you'll be stuck at ten cents above minimum wage for several years before you start getting a wage that is actually livable. Just when you think you're getting a pay raise state minimum goes up and you're back to ten cents above minimum.
Think twice about working at Kroger. This is my 10 year experience with them.
From a customer point of view I'm surprised just how much more expensive Kroger is. QFC has tried for years to lower their prices but people are indeed scammed by prices. My average grocery bill for one individual is about $110. When I shop at Fred Meyer it runs $70 with a quarter more food. Food is so much cheaper at value bargen stores or Fred Meyer. I'm finding Costo is cheaper too. Purchase in bulk and the equitant is buy two get one free for price equivalent. People are often being mislead by the gas program. Think about it you have to spend $1,000 to get a dollar off? Where's the logic in that? I often don't break $300 a month for a single person and I'm still finding Arco cheaper. And that's if one of my family members doesn't beat me to it. I also notice price changes and noticed that the gas stations raised their prices 20% to compensate the difference and people did not notice the difference.
Review by Martyjill1 year ago
No matter how much or how little I get, the crew here is so great! I could have 30+ items and I wouldn't be waiting long. They bag everything together properly. Example: produce together, paper products together, etc . I love this store! Thanks Kroger!
Review by Sinthu1 year ago
**This review is for the new shipping service option Kroger has recently started**
I decided to try out the new shipping service offered by Kroger. I don't have a local Kroger store in my area. I usually have to drive to the next city over to shop there. I do shop at Kroger's regularly.
- The Pros -
* Free Shipping Over $35.00
* On Your First Order You Receive Free Shipping (regardless of your total) plus 15 percent off
* Fast Delivery (I ordered on October 15th and received my items October 17th)
* You don't have to wait in long check out lines
* On arrival, my items were packed very nicely. The best I've seen. There was a cardboard divider separating my canned items from my Popcorn & Chex Mix. Plus the items were wrapped in paper & the heavy cans also had a spongy type netting wrapped around them. I assumed to keep them from being dented.
- The Cons -
* Not a huge amount of products to choose from
* You have to purchase 2 of most items
* Many of the selections had a label on them claiming they were not available. It could just be because this is a new service or it could be something else.
Overall, I will be using the Kroger shipping option again & I would recommend it.
Review by Jwayment2 years ago
I recently moved to Batesville, IN and love the local Kroger. The employees I have been in direct contact with have been friendly and helpful. Several department managers have offered to order products I was accustomed to finding in my former city. I am very happy with this store!
Review by Ognyan2 years ago
The Kroker's I visit is in a long time well developed part of town and surrounded by upper class housing. So, I guess they feel they don't need to keep the old store up anymore. The service sucks, I have to bring a smaller kart in from parking lot or use the big honger for a few items (all the time). And mostly they are up to their old tricks; Sales Price .77 (very fine print at the bottom "Final cost - when you buy multiples of 5 or more..." if you miss this, then and not watching the register upon check out, that item will cost you $1.79 ea. !!! Remember the buy 10 for a $1 ea. You only buy 5 and they ring you up at ~$1.99 ea. because "You had to buy 10 to get the discount". I guess they got tired of returning these item back to the shelf.
Every time now I check out, something is marked wrong or the Kroker discount does not apply. Get home and just a couple of item and they make a couple of extra bucks.
This has become the norm! Watch your register when you check out.
Another "watch out", I have gone through a rash of getting home and missing an item. Guess the check-out is taking that stuff home? Or return to shelf and there's an extra dollar or two!
Let's see who is starts whining when I begin ordering my groceries on-line delivery....
Review by Cheaplondonstays2 years ago
I have not used this on line service yet , yet this online services lets you order on line and they bring it out to your car when you arrive. That helps me I like to browse and take my time this cuts down on long in store lines more shopping baskets available less crowds. They make it convent for the online shoppers and the in store shoppers!
Review by Abdisalan3 years ago
This evening, November 5th, 2016 at about 7pm CST, I tried to cash a United States government check at the Kroger in Rosenberg Texas, 77471, Brazos Town Center, and was refused, with no reason or explanation when I asked the Kroger employee.
I went to HEB at 99 and 59 and they cashed it right away for me, when I presented my valid Texas Drivers License.
Previously, I've tried to renew my valid Texas Automobile registration at this Kroger and was refused, again, with no reason or explanation when I asked the Kroger employee.
I went to the Tax Assessors office and they immediately renewed my valid Texas Automobile registration on the spot.
When I asked them why Kroger would refuse to renew my registration they didn't know why and advised me to contact an attorney.
I'm upset that they've wasted my time stopping there for what should have been reliable, simple and straight forward transactions. Instead, I've had to go elsewhere.
You know, I don't generally believe in *prejudice* and racism, but I'm *definitely* going to contact my attorney about this kind of conduct and seemingly regular *discrimination*.
I've stopped going to this Kroger for good now, as I'm pretty sure you can imagine.