I received my order today and it was incorrect I order jewelry box the one I got is cheaper version not even the same character that I order I've been trying to return my order and on your website it keeps telling me try desktop or try back later
Called customer service line its a joke
can't reach anyone to help.. so as this point DNT want exchange just want my money back .. I recommend people do their Christmas shopping somewhere else
Review by RSteck6 months ago
I ordered a pair of boots for my son for Christmas, I got the confirmation email and they charged me for them, the next day I get an email saying they're not in stock and my order cancelled, but will take 5-7 days to get my money back.... a company should never charge a customer for an order until the item is verified atleast, better yet until it ships. I wont be doing business with them again, because its gonna be way closer to christmas before my money comes and I'll have to hurry to find him something else.
Review by Tofski6 months ago
I purchased a vacuum cleaner from the soutland store on 19.2.2020 and when I opened the box i found that the item was heavily soiled, dirt all on the outside on the internel filters (there was also evidence someone had vacuumed liquid on the filter) and all in the barrell. I came back to the store to return the item on 20.2.2020 at 12:37pm and was met with a very abrupt and rude manager. Because i had to catch a cab from home to southland and back again twice which is costly and i am disabled and on a walker so the 2 trips to the store is painful requiring me to take pain meds just to get there so as a result i asked if i can be reimbursed for my time, inconvenience, pain and trouble by having a $4.50 cleaning cloth for free or discounted and the manager cut me off ubruptly with a no and walked away. Im very disappointed and annoyed that kmart would receive the used vacuum back without checking it properly then sealing the box back up with tape, put it on the shelf and try and sell it again, and then to be faced with poor customer service when I return the item.
Review by Shoobo8 months ago
Love the Kmart app, shopping online, their reward points system, and the win it app. So easy to find what you want and get good discounts with your points.
Review by Tmf8 months ago
I tried to order a diaper bag and after calling the verification number my order was cancelled because I could not verify what county I live in in a different state when I was 8 years old completely ridiculous. If I verify my card that's all that should matter. I was also on hold for 20 mins just to be told there was nothing I could do other then reorder it. Never using Kmart again.
Review by Benner9 months ago
Order some dress shirts and they never delivered. Kept my monies for 2 1/2 weeks. I wouldn't recommend ordering from Kmart ever.
Review by Tmod Prokopas1 year ago
My experience with Kmart has been very good so far. No issues. All I've ordered arrived on time and exactly how I saw in their website. I also liked how easy it is to track your purchase.
Review by AmoghaVarsha1 year ago
I was so impressed with the service I got that I felt compelled to write a review. I really liked this SITE, Highly recommend this KMART !They deliver the products on time and exactly what i want. My experience was good with them.
Review by Ishanka1 year ago
Ordered a pair of slippers and received a baby product. Had to do an online chat to get the issue fixed. They refunded the shipping charges and placed an order to send the slippers. Finally received the slippers they're the wrong size (xl instead of l) and have a clearance tag for less than what I paid. I won't order from them again.
Review by Chimex1 year ago
I was a loyal customer some time ago. But my last order from Kmart never even arrived. I tried to contact them but was ignored. I'm not sure if I'll try to order from them again.
Review by Zaniyah1 year ago
Love the k-mart store in Waterford. Great employees and the store is well stocked and super go there and see for yourself. They have so much good stuff
Review by Thashen Valambia1 year ago
The store is great. I've done some Christmas shopping for my family and friends there and everyone seemed to love the presents.
Review by TaylaS Derrow1 year ago
I hate Kmart. Truly hate their rude sales people. I hate thier high prices. What I hate the most is about 3 weeks ago I got an email for exclusive members only. It said if I spent X amount of dollars at Kmart I would get $25 in SYW rewards points. I didn't get them right away so I called their customer service number the sales clerk gave me. I was told I would get them on 12/4. So after waiting 3 weeks I went into Kmart and took $75 worth of stuff up to the counter. They told me I had $0 in points. The sign at the register said no SYW points would be given because the store was closing. The sign wasn't there 3 weeks earlier.of course no one could tell me that 3 weeks earlier that I wouldn't get my points because the store was closing. I waited 3 weeks for nothing. So because I didn't get the $25 in points I had to put a toy back that my granddaughter should be getting for Christmas.
This is just plain wrong. They shouldn't with hold points from customers. It's not our fault they are going out of business. They are going out of business because they suck!!!
Review by MiKaylaa1 year ago
I miss that Kmart was one of my top stores for getting bedroom furnishings and bedding. I miss the great food they would have in the restaurant. I miss the fact that this store always had people on the register and not having to wait in line. What do you guys miss about KMART?
Review by Starstream1 year ago
Returned an item at the WB K-mart. Huge problem. I called their 1-800 number & the problem was fixed within 24 hours.. They could not have been nicer.
Review by Jayanto1 year ago
ordered a pair of work boots from them, ten days later, still hasnt shipped, and they wont even investigate for 5 more days, so they are going to just $#*! around and say they dont know what happened to it. never again.
Review by Dzhem1 year ago
Kmart lured me in with their Shop Your Way points. Big mistake - what a HUGE waste of time dealing with this company. I've made 6 orders over the past 6 months & every single order was cancelled & I got the weirdest emails every time saying that I had cancelled the order?! Nope, I did no such thing. I emailed customer service & they said they couldn't help me & I had to call a phone #. At that point, I was over it, it's not worth the time & stress to deal with such a dysfunctional failing company. I haven't shopped at Kmart in many years due to negative issues back in the day when they had filed for bankruptcy. Now I'm reminded why I stopped.
Also even if your orders don't get randomly cancelled, the site is confusing to use. There's Kmart, Sears & individual sellers on their site (kinda like individual Amazon sellers?). To make it MORE confusing, you can only use the Shop Your Way points on certain items so it can be frustrating to find items you need/want to use points on. I just can't justify the headache of shopping at Kmart.com when Amazon & Target are so easy & stress free. Kmart needs to seriously get their act together. They lost this customer for good.
Review by Akhiofly Spreitler2 years ago
I will never order from them again!
I ordered a dresser for my daughter's room for her birthday. It came just before it and it was damaged. Her room was finished other than the dresser so it was annoying but hey, sometimes accidents happen. I sent it back and got another one with rush order shipping that was going to be "reimbursed the next day." I had to pay for the other dresser to come until I was able to return the first one and then I could get my money back. I waited for my shipping reimbursement but it did not come. I had to call and wait for 45 min and get re-approved for the reimbursement. That was pretty annoying but when my new dresser arrived it was damaged too! Ugh, I had still not even received my money back from the first dresser and here I was having to return another! I called and complained to get a dresser that was not damaged but they wanted me to PAY AGAIN until this new damaged dresser was returned. So all together I should have been out $65.00 but now I was going to be out $195.00 for 2 dressers that I had not received my refund for and 1 that would be new. I did not agree to do this and chose to go with good ol' reliable Wal-mart! During all this I spoke with several people that did not do their jobs correctly and actually hung up on me twice when I asked for a supervisor. Trying to talk to a supervisor was like trying to talk to God there and for some reason they are very protected. Een their automated machine made me ask to speak to a person 3 TIMES!! Once I finally got a supervisor, she told me my first refund didn't come because of a UPS problem and although I had provided my shipping information she was not going to provide my refund until UPS fixed their problem. Needless to say, My daughters birthday is long since passed and I am still waiting on $130.00 from Kmart/Sears with absolutely nothing to show for it. This was my FIRST and most certainly LAST experience with K-Mart/Sears
Review by Georezidential Recording2 years ago
With so many of the kmarts closing, it helps immensely to be able to shop online and still use my shop your way points while doing so!
Review by Nosizo2 years ago
Kmart keeps me updated with all the sales, everyday I get an email about the different items that they're specializing in whether it is a buy one get one free or 40% off. Awesome job Kmart! I have a big family and need all the savings I can get
Review by Disa Klikovits2 years ago
If you know what you want and can find it at a good price, then the kmart website is not bad. Was sent a cake mixer once instead of some shirts I ordered, but otherwise not bad.
Review by Rudii2 years ago
Not what it used to be. In the 1980's this was the store to go to. Now their selection is poor, customer service is not great and they were the first to abandon their great photo developing service.
Review by Duramis2 years ago
Theres a good reason why Kmart and Sears are plummeting. There outsourcing has ruined any semblance of American consumer standards. Their site is a mess, their representatives in India, Africa, Sri Lanka, China or wherever else they are laying them pennies for, are not only clueless but rude and do not give ONE flying poo poo if Americans place orders or have their shopping needs satisfied . Perfect way for Companies to go out of business. Prices for items are beyond ridiculous and is evident in the empty stores we see. When will they learn ? Americans deserve Amerjcan businesses hiring their own and caring about their consumers, Dusgusting experience .
Review by Bafford VanderHouwen2 years ago
They always cancels my orders online i have been in the store in also called in i still have no luck I see why there closing
Review by Selmir2 years ago
Wonderful collection! I really love their designs. Every items are gorgeous and eye catching! They give a very good service. No hassles at all! Try it. Cause I'm satisfied!