Ordered 2 sweaters back in November as Christmas gifts. The order came in and was the wrong size and color and one was missing. Called the company. They told me to return the one I received and that they would send me the correct sizes and colors. The customer service was terrible and very rude. Got my replacement order and that was also wrong. Had to call again and got another rude employee. Finally got the two sweaters that I ordered. They was $35 a piece and now I have been calling customer service because they are trying to charge me almost $100 for 2 sweaters. Will NEVER order through them again. Customer service has been rude every time I have called. Sat on the phone for 2 hours just to be told the department I need is closed for the day and I would have to call back AGAIN! So this will be the 6th total phone calls made to K Jordan just to get one order fixed.
Review by Unnown2 months ago
My overalls were exactly as described and the size listed fit perfectly! They're just like they look in the picture in the ad and are very cute and sexy.
Review by Boutry Colexo2 months ago
I am disappointed in the shipping prices and the extra expenses of returning items which were not sized correctly. We are forced to pay tax on shipping costs so to have such huge shipping costs jacks up the tax and makes the items more expensive than its worth. I had to pay $13 to get a $20 item. Then had to return to get another size and was charged $7.95 return fee with tax added on. So in the end I paid double for the item. I have cancelled my business with them and will no longer shop with them.
Review by Crothers Meekis2 months ago
I ordered a pair of sandals in size 8 they sent a size 6 in a box marked 8 no size on shoes at all! Gave those away to best friend. I ordered a blouse size m got a xlg gave that away to my daughter. I would've liked to have some clothes for myself... EXTREMELY DISAPPOINTED!!
Review by Pandhleadservices4 months ago
I love these pants! They are comfortable, good for working out, or wearing for lounge wear. They fit perfectly, so whatever size you are in general, the size you order will be perfect.
Review by Fanatiq Grattepanche5 months ago
Ordered a pair of jeans and shirt I seen in a catalogue. Paid for it outright and the jeans are decent. The shirt?! Terrible. Looks or fits nothing like the catalogue and I am small. This place SUCKS, and looking at the reviews I see I am not the only one who regrets shopping with them. Wish I had read the reviews first. Do yourself a favor and NEVER SHOP FROM THEM. You WILL be disappointed.
Review by Radlyn Moricca5 months ago
I ordered a coat on November 6 2019 in small bc I got the same coat last year in navy so I wanted black when I got it was a small but it fit like an xxxs sent back for refund I paid with my debit card $102.78 waiting waiting still waiting for refund to my card instead they put my money to my k Jordan account bc I was behind on my payment I keep calling to tell them it wasn't a payment to my account I paid cash it should of went back to my debit card I spoke to credit department then supervisor they they transferred me to mason to handle it then back to Jordan what a run around to find out theirs nothing they can do applied it to what I owe so I'm out of my $102.78 for a coat which was a gift to me from my grandma so out of a coat and my money.for Christmas
I'm not happy
Review by Chintam6 months ago
LADIES DONT WASTE YOUR TIME ORDERING FROM THIS COMPANY. ANGELA, BRENDA AND EVEN STEPHANIE FROM MANAGEMENT HAVE THE WORST ATTITUDE!!! SAVE YOUR MONEY AND TIME! WALMART HAS BETTER QUALITY ON CLOTHES!!!
Review by Akshayreddy Gerenberga6 months ago
I finally, placed my 1st order with Kjordan, as I receive their catalogs and have always thought their clothes looked nice. I ordered 1 sweater, which was expensive! I payed $48 for a chenille sweater and received it, falling apart, as the yarn was unraveled all over the sweater! The color was significantly, lighter than in photo! It appears to be a very cheap, quality of product, as well as the work that was done to make it! I won't be shopping Kjordan, again! SERIOUSLY, disappointed!!!
Review by Lunifer7 months ago
Hello! As you can see the above comment looks like it was rat on the money with what Adam ploy was probably told to write. There are umpteen complaints about this company. I ordered that from them and was happy with the jacket. I ordered over $400 worth of merchandise. The other six items I sent back because of poor quality and not fitting correctly. They should have a correct sizing chart. With that this was all ordered in late summer. I have called customer service five times and ask them to refund or give me the correct sizing. One person on the other end said it was in stock and it would be on its way shortly great Great then I asked about the other stuff they said I would have to wait meanwhile they have my money. I asked them to just give me the one that's in stock because fall was approaching now we're going into winter and they said OK. I asked to speak to a supervisor on my fifth call. So that I would be reimbursed and re-order something for the season. They said they could not do that. I called back the next morning to speak to a supervisor they kept me on hold on purpose for one hour! Dan they hung up on me. I'm going to report them to the Better Business Bureau. I have told all my friends and colleagues at work and neighbors and relatives not to order from Kj Jordan. I looked at all the reviews prior to ordering. I said to myself oh they're just being complainers. Now I'm the complainer. Kj Jordan he should be out of business or sell it to someone who knows how to manage it so you don't lose everything.
Review by Darrill7 months ago
I ordered a sweater coat from K. Jordan and it is perfectly beautiful. It looks just like it did in catalog. It fit a bit large so I had to return for smaller size. The new one arrived in about a week without additional charges. I was very pleased with item and customer service and would gladly buy from them again.
Review by Eehab Tchagbele7 months ago
DO NOT ... DO NOT ... DO NOT ... Even if your life depended on it.... DO NOT ORDER ANYTHING FROM THIS COMPANY or it's Associates! RIP-OFF
Run... Run...Run.... Products Not As they appear! You are charged for retuning items! wtc...I RATE it a DOUBLE NEGATIVE
Review by DoraZinil Jaruntowski7 months ago
I was approved right away. My purchase exceeded my approved amount, but they still allowed me to get it. My order was made on 11/2, shipped 11/4 and arrived 11/6. I was very impressed with the amount time that the whole process took and even more impressed with my coat. I gained some weight and it's been hard for me to find a plus size coat, but kjordan made it possible. Thank you so much!. I love my coat. I ordered my coat size up 1 size, just to be safe, but I probably could have stuck with my original size. With that being said, don't order up, at least not with coats. Good job kjordan and shame on the rest of you that are saying bad things.
Review by Demijeto Devanath8 months ago
Even if they send you the wrong items they still make you pay for shipping!!! This company is a rip off!!!
Review by Fronk Kinee9 months ago
Bought a few Summer dresses I love them they fit perfectly and get many compliments on them from all age groups
Review by Accumulatoraddict10 months ago
I ordered a shirt for $45 when the shirt arrived it was of very poor quality. I returned the shirt and was only refunded $25. And when I called to inquire why I was'nt refunded my total balance. I spoke with a supervisor who told me about alot of unnecessary fees I was charged for returning the poor quality shirt
The supervisor shouted and hung up on me. I have unsubscribed from every catalog associated with Kjordan.I will never buy from them ever again.
Review by Stayko Fel10 months ago
I placed an order of 3 pair of jeans. 2 fit perfectly, true to size and good quality. Returned the pair that didn't fit. I was credited immediately and sent a new bill. Thank you K Jordan.
Review by Barnshaw Vfx10 months ago
Retired from USPS, 66 in May i purchased 2 dresses the same day the magazine came. After 2 strokes i am visually impaired. All my clothes were gone since hurricane Florence. I call and explained how this would be my only dress and how being depressed i want to buy it straight out. I ordered 2 different dresses and used my debit card. (No problem right? He ask for my account number. I told him i don't have one. This is the first time i'm calling! After paying $111.00 he tells me they may try to make me make payments! I say how i just bought it. I recied a bouble order; i called them as i returned the package. I was charged also! The manager talked to me( like she's talking to her kids). She pretended to hang up as i'm looking on the back of the paper for some help. She returned $70.00 and charge a fee for all of this ober $13.00. I spent $100.00 waiting for legal aid (crickets)!! I would like to just pay what a lawyer would get but they will not listen to me. The scam was treating me as if i can't afford too! ps: Massy uses the same people in billing! Massey never stopped me from buying straight out! What's really going on? Thank You yall...going to need therapy when this is all over! Because of K Jordan i will not be able to shop at either store!! JUST GREEDY!!!
Review by Depp Ilioski10 months ago
I would give this company a negative 2 stars if I could. They charge you to return the product. A processing fee when you return the item & you still end up paying half of what the item cost in fees. I WOULD NOT BUY from this companyyou are even charged to exchange the items. This company targets poor customers by advertising $5.99 a month while interest charges are accruing.
Review by Nikifor10 months ago
Received K.Jordan magazine for the first time, was about to place an order, however, decided to read the reviews first. Wow!!! the majority of customers that have ordered are truly unhappy with this company. So I decided NOT to go this venue and destroyed the application and trashed the magazine, I never entertain any company with such Negative results. Thanks but no Thanks!!
Review by ShoppieGirl10 months ago
I ordered 6 or 7 things. Every single item was dollar store quality. I didn't need to open the plastic wrappers. Filled out the return slips, taped it back up, and sent them back. Really can't justify spending 40 - 60 dollars on such terrible quality. On top of that, they're still trying to get me to pay for it.
Review by Liange Lanser10 months ago
I will never and have never ordered from kjordon. They charged me for items that I never ordered and after I sent the items back. They charged me!!! How is that possible???!!!! They are identity thieves and scammers. File a complaint and whatever else you need against them. They aren't to be trusted.
Review by ApexKeith11 months ago
I opened an account with K Jordan last fall 2018 and I've always paid on time no late payments and sometimes I have paid more then my monthly payment so I placed a order online May12,2019 it was declined so I looked in my account settings only to learn that they closed my account for no apparent reason and had the nerve to say that they closed my account upon my request, I nevered request for them to close my account not in writing and not over the phone they closed it because that's what in the hell they wanted to do with those cheaply china imported clothes selling over priced and ridiculous shipping rates
Review by MadBob Nicolaichuk11 months ago
So I received their catolog today . So while I was on hold trying to talk to someone about if they had petite sizes was on hold for 6 mins BTW. I came across this review site. WOW NOONE likes their clothes .. Thanks for sharing your reviews it can make a huge difference in someone's choice to make a purchase
Review by Akpezi Bethem11 months ago
I have been caring for an ailing parent. I tried to exchange a pair of shoes and a few other items that had never been worn. They would not exchange my items because it was outside of their return policy. I am stuck with a pair of expensive Sorrels that do not fit. Boo! I have worked in Retail management for 30 years. I would never do this to a customer. Closing my account.