KingSize Direct Reviews

I am completely disgusted with this company! I purchased items for my husband on March 30th and to date nearly a month later I still have not received my package. How long does it really take for something to ship from Indiana to Texas? I had to call and select make a purchase just so I didn't have to waste another hour on hold. Save yourself some money and don't buy from this company! I plan on putting a negative review on every sight I can about this company and I will be requesting my credit card company to reverse the charges!

I ordered 2 pairs of compression socks for my husband on April 6th. They still have not shipped. Emailed them and the excuses were 1. Unexpected response to their Spring Line, 2. Covid. (Haven't we had time in the last year to adjust?) They did not answer my question about when it WOULD ship. I will call customer service this week and see about a refund.

I have purchased several times from this company and it was okay. Slow to get the product approx. 7 days. However if you have a return, it took 5 weeks to get the refund even though I called them every week. Terrible company to do business with if you have a return. They give you a tracking number that never changes its status. Again, 5 weeks for credit on a return. They should be ashamed of themselves.

Ordered on 24 march already april 3 2021 and customer service says it's still being processed. I would give o stars if it would let me

This company is VERY unprofessional and has no interest in building relationships. I placed my order SEVERAL months ago and I understood and did not bother them that the item was out of stock. After several months I finally get a email stating my order had been canceled and to "TRY" and make it right they gave me a 40% discount code. So I took the code shopping for the same item different color. When I checked out with my discount and the item was more expensive than the original!

This was defective merchandise. The elastic waist band in briefs is splitting after a few washings. We purchased for Christmas gift and expected the underwear to last longer than 12 weeks. Customer support's only response is that all sales are final after 60 days. Since it was purchased before Thanksgiving as a Christmas gift, it would have had to fail in January for Kingsize to admit it is a manufacturing defect; some failed in February, the rest in March. I spent more money at this company buying gifts for my husband. I can guarantee that we will never spend another dime. This was our first experience and our LAST. What a horrible way to treat a customer.

The item I ordered arrived quickly but unfortunately I had ordered the wrong size (it was a bit too big) They claim easy returns (from Canada) but when I tried to get a return label from their "convenient" return portal it did not work. Another return site listed on the invoice did not exist. So after reading a number of negative reviews about their customer service regarding returns and having emails ignored and phone calls put on hold forever I have written them off as a bad deal. I got the item on clearance sale so got decent value for my money, even though I may not wear it much, but will definitely not buy from them again.

I order a black sweater 6xl and got a 4xl the sweater came in 2 days late after paying extra shipping. It was also poorly made bad stitching just HORRIBLE. Called and had to pay full price for the next one to come, it showed up the wrong color and it said 7xl but fit like a 3xl. They said there was nothing they could do to help me get the right product except paying full price again. I'm so done with them never again.

Signed up for their email so I could get 30% off my first total order. Well their stuff is always on sale and as it turns out you can't get any discount with this coupon. You have 5 days to use it but you're don't get anything. I will never order anything from this company and I removed my email from there list. This company sucks. Beware

So My wife bought me a beautiful king size robe and an nice pair of dock style shoes. 3 days into wearing the robe, the sides split (see photo). The shoes seemed real nice. They were designed with an elastic strap across the top of the shoe to keep them tight. By the 4th time I wore them one of the straps had already come undone from its connection. Wrote to KS "We assure our products go through strict quality control..." I'll never buy from these uncaring idiots again. They didn't care about my money? I'll make sure they don't get any more of it...

They use the worst company in the world for returns it's going on three weeks and they still have not received my return this is ridiculous to the that they need to be investigated. And they product is cheap quality. I brought a pair of crocs from them they was so cheap that if you step on a rock you will have to go to the emergency room. I just want my money back I will never do business with them again

This is the worst place ever!!! And they don't care... first off Do not buy there, you will receive it 3 months later... and if you return an item.. you have just threw away your money. I returned an item and once you receive your tracking information once you leave... they will tell you that's the post office and the post office day someone picked up the item for the business... and back and forth you go... mind you as I write this I have 5 items I'm looking for from them going on 2 months!!! They say Covid-19 delay... really 3 months!!! Lol... I'm trying to help you... save your money unless you have money to throw away... I have heard this place is in China using an USA address... buyer be aware!!!!

I ordered 2 jackets within 8 hours of eachother and I received the first order and they took my money but all the tracking shows is label created and poof the package is missing. I called customer service and was told I had to wait 21 BUSINESS days before being issued a refund or shipping a new one. Then I call on the 23rd BUSINESS day and now I'm told I have to wait 30 BUSINESS days when a supervisor already authorized a refund. And magically the policy just changed YESTERDAY?They had no problem taking my money but they have an issue giving it back.

Quality is passable at best. You get what you pay for. God help you if you need customer service, they don't know what that is. Returns? Good luck!

Girlfriend purchased me a coat for Christmas. It tore the first putting it on indicating a very cheap product. We tried to return it and were told we has to pay shipping and they might refund the money if the coat arrived back in within the 60 day purchase window. Absolutely the worst customer service. Neither of us or our friends and family will ever shop at this company again.

There are a few items I've liked, many I didn't, but I didn't bother to return because the returns are a hassle. The worst thing for me is the promotion policy that only applies to in stock items, and my size seems to always be out of stock for the items I want in the colors I want when they have a sale going on. Also, it would be nice if they could add the Big vs Tall to their filters. That would be very helpful.

I've had 3 orders from Kingsize shipping is very slow I the prices is high on most stuff not on sale Probably won't be ordering again

Be warned - hopelessly helpless customer service, and antiquated refund policy.

Purchased $150 worth of items in late Nov, 2020, and still have received nothing. No shipping notifications, only notices of delays that have happened twice, and that I had to call them to verify I still wanted the order. When I called, I was told that 3 of the 4 items were already sent (with no shipping notification, no tracking, nothing), and dropped off. Now, I live in an apartment, and get notified whenever a package is left for me, so unless the driver literally left it in the street, it has never come. I get one or two marketing emails from this company every day, and I only purchased from them because of the "sale" they were offering. I should have known.

Don't make my mistake. The pricing on the website is notoriously slippery, and you have to read the fine print to find if your "sale" item is really for sale, and now that I've been hoodwinked by them, I have to print an affidavit out and mail it to them promising I didn't actually receive it, and that I deserve to be reimbursed for my purchase I NEVER RECEIVED. What absolute garbage.

I will never order anything from this company again, and I will tell everyone I know to avoid them. Garbage marketing, garbage refund policy, and horrible customer service. Avoid like the plague.

I would give them less than 1 star if I could.

Will never shop with KingSize ever again. Horrible service. Ordered sweatpants and sweaters, it's been over a month and I still do not have my items.

I have had the kind of experience that one would expect from dealing with a boiler room operation. I ordered a coat over a month ago, and according to the tracking information, it is stuck some where. I have since ordered a similar coat instead from Haband and received it quickly. I have been back and forth with King Size wanting a refund, all to no avail. They had the audacity to send me a credit card, which will be cut up into tiny pieces. DO NOT DO BUSINESS WITH THIS COMPANY!

I still haven't received my order from 6 weeks ago. Also, I have been charged twice for their "rewards" program that I never signed up for and then had to opt out of.Also, there is a lengthy process to opt out of them selling your customer information.I will not be ordering from them again.

My order for a jacket has not arrived in more than one month, they claim "shipped" (maybe from the factory in the interior mof China to the port in China by mule), no human to speak to, no way to cancel and get money back... just on-line BS about "delays" and "shipped" How many more words till I reach 50? There is nothing "low" about my credibility. Order # 40019211280.

Placed an order on 12/2, supposedly shipped on 12/5- never happened. Made several inquiries after 12/23 since it wasn't obviously making in by Christmas... Crappy reps making you wait for 20+ business days before even acknowledging you.

Run. This company is horrible. I ordered a pair of sweatpants as a gift. I checked out as guest, never even registered. I check my bank statement this month and there is a $16.05 monthly charge for some rewards program that I never signed up for. That $25 pair of sweatpants cost me over $200. Do not do business with them, and do not give them your credit card info. That "rewards program" is 10% off apparently and who really needs 10% off full price and not even sale prices. This company is a total scam job, trying to squeeze the last dollars out of customers before folding completely.

I'm fed up with these guys! I've ordered several times and each time, I received clothes that didn't fit me, even though I ordered the correct sizes. In my last order I got this sweater that was supposed to be size 5XLT, but the bottom hardly reached my pants while the sleeves reached below my hands. A monkey would have been happy with this sweater, but not me. Also, all of the t-shirts I ordered had wide collars on them, tailored for a big neck which I don't have! These clothes are overpriced and I wish I could get a refund, but since I washed them, no dice. I could have returned the previous ordered, but it was too much hassle and I didn't have the time. Will not order from KingSize ever again.