Wrote Keepsake an email regarding a kit I purchased. One of the main fabrics was missing from the kit. After waiting TWO WEEKS for a reply, I called their customer service. All the woman had to say was "all sales are final" and "I think we may have the fabric. Let me call you back with a price". A PRICE?! I already paid for it!!
I will NEVER order from Keepsake again. And I will be sure to tell my friends and family about this unacceptable customer service incident.
There are way too many quilt shops now Keepsake. Good luck.
Review by BrittM Karoll4 months ago
I have been quilting for over 30 years. This company was sold and the quality of their products are now so very cheap and hard to work with. When I called about the product the manager insisted the products were the same. I purchased the Amish Black, when I last purchased the product it was of thick weight and 100% cotton. Now it is la light weight poly blend. If you are looking for good quality fabric you will not get it through this company. Also buyer be warned their return policy is horrible as I did not get the intended product but I had to pay to return it just to get a partial refund. Please be warned.
Review by VaperDouche Kaewkhum8 months ago
Apparently the kit and backing fabric I purchased was back-ordered. Every time I followed up for status I was promised it would ship within the week. The kit finally arrived a month later. The backing fabric still hasn't shipped. I will never purchase from this site again.
Review by Jacomino1 year ago
Obvoiusly has been sold to a company who doesnt' know what its doing. The web site is really bad and ugly. Can hardly read anything or see pictures. Why do companies change things for the worst used to be good.
Review by Legacy Kirrawee1 year ago
I ordered the dream big block of the month from keepsake quilting. Everything was fine, until they canceled my order for the backing fabric half way through the 6 month BOM. No biggie, I'll make due with something similar. Then, they ran out of fabric so I can't complete the block of the month at all. I'm out 200$ and have a quilt that is in pieces that can't be completed. WTF? No apologies, no answer to emails, just tough luck. The other bad reviews are accurate. Avoid doing business with this company.
Review by Eill Bertschmann1 year ago
Warning: Don't ever order a block of the month program from Keepsake Quilting. If I could give them a zero rating, I would. I started the Mystical Prism block of the month in October 2017. I received 10 of the 12 blocks and it is now November 2018. I have not received a shipment since August 2018. That's 3 months. Still missing the last 2 blocks and 13 months have passed. I contacted them numerous times. I was told they were working "diligently" on inventory, which has absolutely nothing to do with shipping out a block of the month on time. Another phone call, another person told me the shipment just came in. What does that mean? Did they run out of the blocks? No reasonable explanation. Once this fiasco is over, I will remove my name from all email correspondence and will never look at their website or shop with them again. Buyer beware!
Review by Albertini2 years ago
I have ordered from Keepsake Quilting several times. I love their catalogue and enjoy perusing it. The problem comes when you order something. It is very slow to arrive. When you call their Customer Service they will tell you what you want to hear but I have called three times about my last order and they told me that they would ship the part that wasn't back ordered. Today was my third call and they are still "looking in to it". I think this will be my last order from them. Missouri Star Quilting now has a wonderful catalogue and mynordwrs come very quickly without issue.
Review by Udiarraga7 years ago
Beautiful fabric and great customer service,I will go back!
Review by WBHo Kovitz7 years ago
I have used this website for quite a few years and have always been very happy with the service, both in writing and by phone. The customer service people are very helpful and courteous.
Review by Sugus8 years ago
This site has a wonderful selection of kits, fabrics, and patterns for every type of quilting. I've purchased things from them, and the quality of product and customer service is awesome. Even more importantly I ran into a slight snag once with an order, and it was fixed immediately, and in a very friendly and supportive manner. This is definitely a great company/site to deal with.
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