Ordered an item and paid. Other than being bombarded with sales emails I never received any information about the item I ordered (not even a confirmation). I reached out 7xs (yes 7) over a span of 3 weeks with no response. When I raised a case with PayPal they responded and refunded within MINUTES. Avoid this site at all cost.
Review by Richild5 months ago
Ordered 5 items from them back on the 6 of December (this month) They take my $300 only to tell me 3 days later that one of the items is not in stock. I get in contact with rep and tell me to refund me for item that is not in stock and he tells me its gonna take 5-7 business days so I'm like cool. It's been atleast 10 days and no money has hit my account......and the other 4 items I got DAYS AGO still says processing on their website and no tracking number or any info has been givin about the wherabouts of my clothes. I ordered some Jean's from levi.com and in 5 days they were here no problem. Called karmaloop rep and they dnt even really know what's going on and basically have been giving me the wait 5-7 business day crap or contact my bank knowing damn well my bank ain't got nothing to do with it. I'm frustrated I wrk too hard for my money. This was my first time ordering from them since 2011. They have lost a customer.
Review by Yailin7 months ago
My fiancee ordered me a hat on the 28th of november and im still waiting for my birthday present wich was december 3rd.....few days ago she calls and operater tells her it should be here tuesday wich it is not......now when we call noone picks up.......
Review by Falen Espouy1 year ago
TERRIBLE BUSINESS THEY WILL TAKE YOUR MONEY AND NOT SEND YOU YOUR ITEMS. WHEN YOU EMAIL CUSTOMER SERVICE THEY DO NOT RESPOND BACK !!! THEY USED TO BE REPUTABLE, NOW THEY ARE A SCAMMING COMPANY!!! ONCE AGAIN SAVE YOUR MONEY FOR ELSEWHERE, DO NO TRUST THESE THIEVES !! READ THIS ARTICLE FOR INSIGHT "THE RISE AND FALL OF KARMALOOP" https://www.complex.com/style/the-rise-and-fall-of-karmaloop
Review by MMerner1 year ago
Do not order from this site! I somehow ordered an item that was "out of stock", received a "ordered shipped confirmation", and a tracking number for something that was never in transit. Waste of time, money, and good vibes! They're terrible!
Review by Milius1 year ago
Was just talking with my friend and I started telling him about this site I ordered from but never got clothes or money back from and I stated "karma loop" He said he remembered the site and ordered from there too. I told him TWICE I've ordered and never got my clothes or money. I literally have the screenshots and everything still in my emails. That was in 2017 & he said he shopped on there in 2013 and there was an issue with his order. Emails don't seem like real people are typing. It's like it's automated words. It's so crazy because looking at these reviews NOW confirms it! I knew things weren't right. So crazy that this company is STILL open. Don't not spend your money PERIOD.
Review by Rebby2 years ago
I am so tired of ordering from this online store and spending hours a day trying to find out why they misplaced my order and its just missing. This is not the first time they refuse to tell me where my order is, after a month, and they do not respond about refunding my money. This is the last time I will go through this horrible, unprofessional behavior with them. Please do not throw away your money.
Review by Exequel2 years ago
Ordering from this site you are taking chances. I ordered shirts over a month ago as a gift and received a confirmation email but nothing further. I tried customer service at a time they should have been open and was told to leave a voicemail. So customer service isn't up to receive help. I sent an email as well but i'm sure I won't get a response. This happened to me back in 2013 but customer service refunded my money. Good luck
Review by Mickelsski2 years ago
Ok so I bought a Flannel Shirt that was on sale for 19.99 , On the website it showed that they had size small , medium and large , I went with medium and placed my order. Like 3 days later I get told that the order was cancelled due to it being out of stock.. They should really work on updating the site and keep track of inventory , Now I have to get a refund if I ever get it that is.
Review by Hexman3 years ago
Yo so I work for lids we send out our 5$ hats in boxes... I just depend 60$ for a BBC hat and it comes in a plastic bag.., my hat only had 3 stops from its destination so it wasn't to messed up and that why I'm not raising complete hell.. btw this is the first review I have ever wrote about anything
Review by Lussy3 years ago
Well over a month after making my initial purchase and I still hadn't received the merchandise I ordered. So, I contacted their "customer service" and was lied to and given the cold shoulder. I am currently in the process of having Paypal get my funds back from these thieves. Please heed my warning...go anywhere else for your apparel and accessory needs! BUYER BEWARE!
Review by Orrine3 years ago
placed an order for the first time yesterday, and just received their email saying i need to send my photo ID and signature to verify my bank account....
who tf dose that
f them for real
Review by Cotswood3 years ago
Had to go through PayPal to get my money back. Never got the pants after months of waiting. Another nightmare is their other PLNDR site which only accepted store credit returns and it expires without any warnings or notifications. And of course, their customer service is a joke. They only have a person there to strictly apologize for the inconvenience instead of actual performing a real service.
Review by Efwa Wasw4 years ago
Okay so I ordered one expensive sweater for here because I decided to treat myself. After bragging to my friends, they were quick to tell me they have heard many horror stories about Karmaloop so I logged online to read reviews like you are doing this now. To my shock, I read reply after reply of terrible stories of how people were more or less scammed and didn't get their product. Suddenly, my stomach got sick and I thought that I threw my money in the drain but i remained hopeful.
After 5 days (i got normal 4-7 day shipping), my sweater was delivered. For starters, I dorm at Cal Poly Pomona in the LA area of California, so my address is pretty weird already. The sweater got here in good condition, right size and everything and I am so happy with it.
However, i am not sure if they sent it or an Undftd retailer sent it because for some brands they do send from the retailer, and the return policy for my sweater says specifically to send it to Undftd and not them, so maybe I just lucked out.
Anyway, I just wanted to share since people make it seem like its the worse site in the world.
Check the date I posted too, its one of the most recent ones.
Review by Mino4 years ago
I use to order from this site and never had a problem but now their a hot mess. First i checked my order out with my paypal account so all the information they need was there. When I checked my order status they was sending my order to the wrong address an old address. I contacted them on this issue and they was not able to help me thanks god my grandma still live at that address. Then i get the shirts in the mail and he shirts was L and two extra extra large when I order a L and two M on top of that the shirts look like males shirts. Then they said i order the 2x like seriously at the time i order my tops they didn't even sale them in a 2x and they still don't and that was not an option. I'm so upset with this company and i will never order from them again.
Review by Alahmari4 years ago
I wrote a review earlier and this is a follow up. At the time I was still waiting for the correct item to be sent to me after they cancelled my first order with no explanation then when I ordered again they sent the wrong item I sent it back and had been waiting for replacement with the correct item. I never got it. They issued me a refund instead over a month after I originally placed the order. Their service really sucks!
Review by Rediane4 years ago
Anyone who's have a problem with your order with Karmaloop contact Better Business Bureau they will help you get your items that you ordered, I will never order anything from them again.
Review by Guestcwuhl Epere4 years ago
DONT BUY ANYTHING FROM THEM, THEY ARE BANCRUPT
Review by Juliss4 years ago
I had a gift certificate with my own money from items i had return and now its no longer active because they went into bankrupt. But wanna steal my money and still update the website with new items and they didnt even want to notified me with an email of this issue. Save your money and buy somewhere else!
Review by Amberine Masnaghetti4 years ago
The site obviously has some organisational issues, but they got around to me in the end. I suggest using live chat to deal with any issues as you speak to the same people in a far quicker way. Great pricing and customer support, as well as a hell of a selection.
Review by Ramata4 years ago
I did the live chat with Wesley like the comment below. I emailed 4 karma loop reps and got nothing. I did notice most of the emails I received from all the reps read the same, word for word. I don't think Karmaloop actually has employees. Automated customer service? After many emails I chalked it up to $130+ lesson. What I learned is NEVER BUY ANYTHING FROM KARMALOOP. Before I purchase anything on line I find reviews and return policy. I really like Zappos. Easy to work with, great reviews, quick delivery.
Review by Macksville4 years ago
I can write a review, or just let you read my convo with their support staff:
Wesley has joined the room
Hello, how can I help you today?
what is your question?
Hi there. 2 of the 3 items from my recent order were out of stock, so I'd like to cancel the last single item
last item has been shipped
ok well id like to send it back and get a refund shipping refund because the flat rate shipping for one item is not worth the purchase. is there anything i need to include with my return?
you will not get refunded for shipping
why does your webpage allow customers to purchase items that are out of stock?
We have issued you a refund for $32.93, which will take between 2-7 business days to be fully processed. Depending on your bank, it can take up to 30 days for the refund to appear on your bank statement.
i appreciate that, but when you have flat rate shipping - most customers don't want to pay 9$ shipping for 15$ shirt. it would make more sense to check with the customer than to cancel 2/3 of the order the same time you ship the single item. i just received the out of stock/cancellation notice no more than an hour ago
Wesley has left the room
Review by Dfens4 years ago
Review by Jaazzmina Schwanenmeister4 years ago
YOU WILL NEVER GET YOUR MONEY BACK UNLESS YOU GO TO YOUR BANK AND SUBMIT A CLAIM... IF THEY HAVE A CERTAIN NUMBER OF CLAIMS THEY CAN GET THIS COMPANY TO BE A FLAG... THEN WHEN ANYONE ORDERS FROM THEM THEY CAN FLAG IT AND LET YOU KNOW THAT THIS COMPANY IS A SCAM. PLEASE EVERYONE LETS STICK TOGETHER AND STOP THIS COMAPNY