another horrible review! they should be out of business for their horrendous customer service! you can't get through to customer service by phone, the chat line asisstance SUCKS, providing nothing but misinformation to cancel an order. i placed an order in the very beginning of May, it's now May 20th and today i received a package with only one of the 3 items i purchased. they waste no time in charging the credit card but have taken almost 3 weeks to send ONE item on the order. Turns out the other 2 items are still not processed... and therefore haven't shipped. i said to CS rept. Rebecca K.to then cancel the remainder of the order - at first she said she couldn't do it... then said she could send an email to make the request, but wouldn't provide a reference number of my instructions to cancel the order.... WHAT ABSOLUTE HELL TO GO THROUGH for just a few articles of clothing.
It is no longer worth the hassle to shop there, especially online.
They blame everything ... their customer service being down, the chat limited capabilities, shipping, processing of orders, everything on COVID. but there are plenty of other retailers that got their act together and are sending orders with no or minimal delays.
DON'T SHOP ONLINE OR YOU WILL NEVER SEE YOUR ORDERS AGAIN.
Review by Wellindal1 month ago
Am sick of justice and their horrible customer service they charged Me for an order I didn't place and they won't help me with cancelling my order they just want to give me another gift card and won't refund me I won't be shopping here anymore they are horrible.
Review by Sweetpeaz Fathe5 months ago
I placed an order on 12/01/2019 for 13 pieces so I two different tracking numbers. I received the smallest package on 12/09/2019. And was supposed to receive the other item today 12/10/2019. After research my tracking number I saw that it was returned to sender per senders request.I called and spoke to three different representative. A customer service rep and two supervisors that basically said Oh well you'll get a refund once we get the package back. No empathy what so ever. These items were Christmas items to my daughter. The young lady said you can purchased them again. Now there out of stock. The second young lady said you can wait until the come back in stock. The gentleman said it was not justice fault it's UPS or the post offices fault. None of this is my fault. And I don't feel like I should have to spend more money and not know if it'll happen again or not. I am extremely unhappy with justice. I have never had this problem and has always received wonderful customer service. This is unexpectable. I don't think I would ever buy anything from them again.
Review by Skolly Larkins11 months ago
I wanted an item in store but it was not available, the cashier suggested I order online, the item came in just days and was in excellent condition. Sign up for emails and get alerts on flash sales and monthly deals.
Review by Dheepthi2 years ago
The products sure are expensive. You need a Justice just for girls gift card to buy stuff online. I visited the site a few times.
Review by Koffiji2 years ago
I have been shopping at justice for a four years now and they pull alot of shady tricks.
We all know they were sued for putting sale signs up when items never went off sale. Now instead of putting things on sale they offer you free items if you buy x am out of product. They send a few of these free items to the store and they DO NOT include it if you buy online.
Thing of contacting customer service after deals don't go through online? Think again. They say they will contact you in a few days. They wont. It could be two weeks.
Though I do like their items. They stand up toy 9 year olds well. They are over priced. And if your buying in stores? You might not find the right size (heaven forbid you have twins because majority of the time they only have one of a certain size).
Last but not least do NOT order anything that could break in the mail. Luckily I only ordered clothes because the mail man was so embarrassed to drop it off he set it down and ran. The tape the company used fell off during transit and the post office reaped it. The box was smashed. The items were thankfully in plastic inside but the inside was full of dirt! So open it outside unless you already need to vacuum.
Review by Mubasher3 years ago
This company is literally the worst! I purchased some boots for Christmas online. They were too small. I ordered replacements. Printed out the online invoice (lost the original return shipping stickers from shipping package during wrapping session) and went to store to return the boots and credit my credit card back. Store won't accept the online order invoice. Will only give me in store credit and say it is company policy not to credit my Justice credit card. I have called twice and been given the most ridiculous run around imaginable..I don't even have capacity in my day to type out all the different departments and avenues I have had to push to get a lousy $20 refund. I am appalled and am DONE with Justice. My card is getting cut up, my daughter will be so bummed. There is a reason for the class action law suit pending against them and I can attest that these business practices are very manipulative and meant to wear mothers down. I am still on hold and with the 3rd person. This is crazy town. Please save your money and shop somewhere with ethics. I realize our current governmental administration doesn't give a crap about ethics, but you can. Oh goody, the "supervisor" just mansplained to me that the online invoice is actually inadequate for returns because it doesn't have a scan code....on hold again. This company is not good. Shop with a conscience. I will be cutting up my card and cancelling this account entirely.
Review by MuzicBoy4 years ago
I've just had the worst experience I've EVER had with online shopping. While trying to shop a "special preview" of a Memorial Day sale at Justice (online), what would have been a short 25 minute shopping experience turned into 2.5 hours of dealing with website issues, a 45 min wait for customer service, and zero resolution - I was unable to purchase a single damn thing. Apparently, the website has a "delay" ( 3 hours in my case, but who knows how long it actually is) in which items will show they're available, you'll proceed to the final checkout screen where payment is processing, and then payment will "decline" and the unavailable items will be removed from your cart. When you call customer service, they'll verbally walk you through THE SAME PROCESS (even when you choose option 4 for website issues). They're not actually able to see what items are truly available until after payment information is submitted. What. The. Hell. Since when is online shopping supposed to be like gambling??? "I'll bid on all these items and if I'm lucky I'll get one or two!!!" No. Just....no. Add to this the fact that I had opened a Justice credit card specifically for this sale at the beginning of my transaction...what a waste of time and energy. Customer service simply does not care. And I don't appreciate the bait and switch! !
Review by Georgtina6 years ago
Justice has a wide variety of items for kids. I trust this website and allow my child to search for items that she wants!
Review by Mrpaulaslater8 years ago
Review by Knold8 years ago
This company acquired my private E-mail address Illegally and sent me many spam messages.
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8323 Walton Parkway