JMC Secure was recommended to me by a friend when I had mentioned setting up my own CCTV system at home.
I initially made contact with them via email to discuss my needs and requirements. In response I received a comprehensive reply addressing all of my questions. It has obvious I was dealing with somebody with excellent product knowledge.
I ordered a Hikvision system which arrived promptly. I was relieved to receive genuine Hikvision products as I’d heard that there were a lot of non authorised sellers on the web distributing fakes.
I have had the system setup now for months and am very happy with it. Previously I had used a smart cam system with cloud recording which doesn’t come close to the capability of a Hikvision system.
Several months after installation, one the cameras developed a minor fault and there was a build up of condensation on the interior lens. I emailed JMC a further time and they assisted with some troubleshooting. Unfortunately the steps they advised didn’t resolve the problem and so they replaced the camera with a new like for like one.
In my opinion, home security should not be overlooked and JMC have allowed me to install a professional system within the home environment. I would not hesitate in recommending the products they sell and service they offer.
Review by Sitality Faron1 year ago
I found JMC Secure from a google search and found the prices to be excellent. James was also very helpful in providing advice of a long period as i was a novice at home security. The products arrived on time and well packaged. I ended up wanting to return one of the cameras for a different model. James said this was no problem at all and i was refunded the full amount once i sent the item back and the new product was sent straight away. I would recommend JMC secure without hesitation.
Review by Hayz Sosthena1 year ago
I had a similar experience to Nick B this year. I had purchased an 'adapter granny camera', through Amazon, which stopped working and it was so difficult to get them to accept their responsibility. They suggested various tests and one was that it could be the mini SD card which I tried by replacing it, but that did not work. So I sent it back to them with the card for them to test and yes, they gave me a refund, presumably because it was through Amazon, I can't complain about that but the process was unduly difficult. However, when I asked them to return the SD card they made stipulations and I quote:
I can confirm we have found your micro SD card.
Please email us a royal mail postage label and we will drop the item at post office for you. You can of course buy these on royal mail website....
to protect your SD card, it will be in a padded envelope so when buying your postage you might need to state "large letter" as obviously this is thicker than a normal envelope. I also advise you use a tracked / signed for service which covers the cost of the item as if royal mail lose it, you will need to claim against them for the value. For this reason we will get a "proof of postage" receipt at point of posting.
Clearly the cost of this, just to return my property, a minute SD card, would be more than the cost of the card so I can only imagine that they were prevaricating just to be awkward because they had had to make a refund. They never returned my card something I believe is akin to theft. In my opinion this is a dreadful way to interact with Customers and this reputation will not enhance their future trading prospects.
Review by Verile1 year ago
I bought a Hikvision system from JMC Secure.
The system is excellent. However that can not be said about JMC Secure.
One camera on the system was “dead” straight out of the box. A simple request for it to be returned and replaced turning into a large email trail where the company tried to avoid addressing the issue and deflect it as a “warranty issue” that would take upto 8 weeks to resolve. That’s 8 weeks without proper protection and all because a “warranty” is a cost for the manufacturer not JMC Secure.
In the course of the service being provided by this company I was variously accused on being “laughable”, “silly” and even “beyond a joke” and “confused”. It was even insinuated that I was returning a different system as a fraudster. (I was not).
There are plenty of places to buy Hikvision. My recommendation is that find a different one to JMCSecure who also trade as JMC Trchnologies.
UPDATED on reading the reply below.
On top of all else JMC Secure seems now to suggest I am liar. But then I have all the emails that state what is above.
And the item came out it’s box on 13th August. It was supplied broken and should just have been replaced right away without fuss or insults or insinuations Customers are fraudsters.
But then that would mean cost to JMC Secure. Better to push this cost as a warranty issue to HIkvision!
All the more reason to avoid this dreadfully business.
Hikvision now involved with a formal complaint about this company. They have all the supporting emails; including all the insinuations and insults. Let’s see what they think.
And NO I am not and have never been “livid” about this. Nor is there evidence for this. (Another example of how you think about your customers!). I am just holding you to account in terms of customer rights.
I will replace the item on Monday from a reputable supplier as previously advised. Then I will hold you to account and will be reclaim the costs through legal action.
Review by Fadi1 year ago
I’ve been a customer with JMC Secure for over around 5 years and always found their support extremely good. They have responded quickly to any enquiries and helped me troubleshoot any problems I’ve had over the years with cameras including helping me set them up initially. I’ve had a big learning curve installing cctv cameras to monitor our storage yard and I’ve built this up over the years with the support from JMC Secure using mainly Hikvision cameras and a Hikvision DVR. I’ve experienced their returns system and not had any problems, one of the cameras developed a fault after 2 years and was returned to JMC to have the fault investigated. JMC agreed that the camera had a fault and unfortunately, due to the age of the camera, it had to be returned to Hikvision themselves for them to investigate, which did take a few weeks. This is quite understandable as they have to decide whether it is a fault of the camera or the installation itself, they can’t just replace cameras when it may be the installer that was to blame. A camera was shipped to me as soon as Hikvision had fed back their report to JMC Secure. I wouldn’t hesitate to recommend JMC Secure and thank them for the support they have given over the years and will continue to deal with them in the future😊
Review by Vchinnammu1 year ago
Have recently order cameras for our business and all were delivered on time, however there was a fault with one which had to be returned. There was a bit of delay with having it picked up and was not informed that the courier could arrive any time up to 6:00pm (our office closes at 5:00pm). Courier arrived at 5:20pm, but was back the next day to pick it up, and once they received the faulty camera a replacement was sent out straight away. James was very helpful and I would recommend this company.
Review by RebekahM1 year ago
Dealt with lots of CCTV Companies in the past, these are the best. Good prices, good range without there there being too many products, Great service and equipment always arrives on time. Excellent work guys
Review by Birmont Corazón1 year ago
I bought a HIKVISION NVR and 5MP IP camera from Jmc Secure as I wanted to upgrade from my old xvision ip cctv system.
Paid for next day delivery and arrived as expected by DPD.
Great quality picture which improved again after tweaking settings.
Only issue I had was setting up the remote app but called JMC and advice given helped me to fix the problem.
More cameras on the way.
Thanks 5 *
Review by Doriak1 year ago
I had difficulty finding a retail outlet that had a good knowledge of CCTV IP Surveillance Cameras, particularly those made by Hikvision recommended by a friend in the know. I was fortunate to stumble across JMC Secure during a web price search, coming in at a competitive price. They responded to my order within hours and delivered by courier the very next day. I had cause to contact them and ask about a special fitting I needed but could not pin down on the manufacturer’s website. The gentleman on the phone knew all about the product model and advised when the fitting I needed would be available in the correct colour.
I have since made a second order for another 3 excellent cameras and they too arrived the next day. Full marks JMC Secure.
Review by Reddan2 years ago
Ordered an NVR and some cameras after seeking some help from JMC. James at JMC was very helpful and took time to review my requirements before suggesting the equipment required and how best to achieve my installation. JMC's website is very informative and their pricing very competitive with excellent informed delivery. Thank you again
Review by Shuzo2 years ago
Ordered and paid extra for 1-2 day delivery of £700 worth of kit, received notification that DPD had my "PARCEL" and redirected it to a collection point as I was out working.
Went to collect from pick up point and on opening my "PARCEL" i found it was missing the 4 cameras?
Contacted Owner/Director of JMC Security who then informed me cameras were in a second parcel also via DPD??? As this had not been communicated to me via JMC or DPD the second parcel could not be routed to the collection point so I have had to let down my customer and arrange fitting on another day.
No apology from JMC, no attempt to redirect 2nd parcel by JMC and no acceptance by JMC that they had dropped the ball with poor communication...
My Advice : Buy same products from elsewhere as there are cheaper and clearly more efficient suppliers out there.
Review by Norgee Onesevenone6 years ago
Good price and very quick delivery. I recommend!
Review by Deb6 years ago
Good website, product and service. Only down side is the manufacture product manual, which is a poor at describing in detail the camera functionality options. Actual camera is well designed and built.
Review by Grouselegs6 years ago
Thanks for my CCTV recorder received within 4 days. Had a few enquiries and I had complete satisfaction and directions. I am very impressed with the company JMC Security.
Review by Nothankyou Renfeld6 years ago
Great service very helpful on the phone. Will defiantly use them again.
Review by Gulfaraj6 years ago
The overall service was great with a good choice of products great communication the only criticism I might have is they do not take payment over the phone but it is only a minor criticism overall brilliant will definitely use them again
Review by Netti Røgeberg6 years ago
I spoke to the comapny regarding my requirements and they offered all possible forms of solutions. They even thought of the small adapter I required at a minimal cost. Exactly what I wanted and would deal with them again.
Review by Hazieboo6 years ago
I have ordered from JMC before & found them well organised, and that they process the order efficiently & promptly. I found they respond to email quickly, whether it be an order or a query. I bought a good quality camera and recorder kit from them just over a year ago, and have been very pleased with it. I ordered a couple of extra cameras for the system a week ago, this time spending a little more for even better cameras; which arrived within 4 days of the order. I have just installed the first one, and I am glad a bought a higher specification one. I thought the first ones were good, but this is even better for just some £30 extra. I would certainly deal with JMC again, I found them reliable & helpful.
Review by Einar6 years ago
the product were sent out very fast and recived in good order.
have had not time to use the cameras but tried one out it work fine but the only thing found that it didn't pick up black it show it as grey but it may be needs some fine turning
Review by Elcom Dresch6 years ago
This site is easy to use and has all you need to set up a security system from a domestic to a commercial premises. I have done both. The after sale service is also very helpful. Apart from the above they are also competitive.
Review by Michaleen Beckerson6 years ago
Nothing more to say other than I purchased from them.
Review by Mosleh6 years ago
Would use again great service
Review by StacyProffitt6 years ago
Ordering and delivery straight forward on the website. Smooth process overall. Well done guys!
Review by Sylpatty6 years ago
Placed an order online. The seller then phoned to suggest a better part for my setup at no extra cost which helps me out a lot. Great seller and quick delivery