Jazva Reviews

We couldn't agree more with other reviews! Don't use Jazva! It is so hard to use, so hard to understand the "mapping," not user-friendly, wasting your time and money. We've been using Jazva since 02/2019. The salesperson and their online demo fooled us. They were super friendly and responsive in the beginning. But you will never get what they promised. We sell stuff on Amazon and eBay, the only thing Jazva can do right is print orders. We signed a year contract and hoping to use Jazva to streamline our tasks, which is the opposite. Our inventory was a mess when we do FBA plans. It takes so many steps to list one item. If you don't do it their way, you will end up with duplicate product IDs; then you have to figure out how to merge them or delete the original listings. It usually takes a couple of days to get one question answered. You must be extremely patient. Otherwise, you will be called unprofessional. Long story short, we were forced to learn the application, had to get used to it to be able to run our business. The reason why we are still using Jazva is that we stuck, because we shared our data with them, and pretty much the back end of our business. Before we find a better solution, we have to use Jazva. But if you are still shopping around, stay away from Jazva, don't even let their salesperson get your emails! If Jazva had google review, they would have been out of business now!

Not recommended in current state

We’ve been with Jazva since October of 2018. We started using them because they advertised having a few key features that we could only find with a few other ecommerce software services.

Some of my complaints detailed below have only recently begun. It seems like maybe an update around late March or early April is causing these issues, since they did not happen from October thru February. As of 5/29/19 none of these new errors has been fixed despite multiple requests. I will update this review if a new update fixes any of the errors.

Pricing: For the 5000 orders per month package we pay under $2000 per month, which is fairly competitive for the features offered. The startup fee was $4000 which was a pretty big hurdle, but they did let us split it up. That being said, the $4000 was supposed to cover importing our SKUs and training on the software. Our SKUs did import, but training was woefully inadequate. Our “Onboarding Specialist” missed multiple scheduled meetings, and was incredibly unprofessional. The training he provided was the barest possible minimum, and I’ve since had to spend dozens of hours learning 90% of Jazva for myself.

I’m rating Jazva low because of a laundry list of issues that continue to get worse. The developers seem to be pretty unmotivated when it comes to fixing any of these issues. To date we’ve lost a conservative estimate of $10,000 in sales as a direct result of Jazva’s software not performing correctly. I’m breaking down my experience with Jazva into the Good, the Bad, and the Ugly.

The Good: Jazva has a few things going for it, that we really like.
• Rate shops the cheapest shipping option between UPS, FedEx, and USPS
• Integrates with Amazon Seller Fulfilled Prime (but errors out frequently, detailed below)
• Allows multiple different SKUs to be grouped together under 1 master SKU
• Kitting and inventory tracking work well
• Location based order fulfillment for 2 or more warehouses works perfect. It correctly chooses the closest warehouse to the customer, and subtracts inventory correctly.
• Handles orders between multiple channels (Amazon, eBay, Shopify, etc)
• Warehouse system allows multiple companies and/or warehouses to be somewhat independent
• System user restrictions are nice for limiting access for employees or contractors

The Bad: These are things that are inconvenient, but we can live with them.
• Reporting is next to impossible to navigate. If you want to download and excel spreadsheet of your monthly sales based on sales channel, or date, or any other metric, you’ll need a Jazva employee to build the report for you. It’s taken me hours of experimenting to understand the basics of their reporting system, and it truly is a nightmare. Even their own employees struggle with it.
• QuickBooks integration is still very sparse, and does not work as expected. It took us months of back and forth with Jazva to fix a few problems. We’re still having issues with several QB related items, and Jazva has stopped responding to these requests.
• Jazva’s servers are pretty slow. Searches, creating batches, requesting labels, etc. all take a second or two longer than you’d expect. This isn’t terrible, until you’re trying to fix major errors (detailed below), and those few seconds really start to add up.
• Searching for orders and customers in Jazva is overly complicated and difficult. The search is restricted by different prefixes, so you have to type “o” or “in” or “u” before your search depending on what you’re searching for. It’s incredibly inflexible, and frustrating to use.
• The user interface has improved a bit, but it’s still terrible. Menus are tedious to read, and it’s difficult to find how to change different options and settings. It takes months of consistent use to get a handle on where everything is, and I still find myself mis-clicking on menus all the time.
• The customer database does not work for Amazon orders. The majority of our orders are from Amazon, and this makes things like honoring warranties and sending out replacement parts much more difficult than needed.
• We process a lot of returns for Amazon, and the credit memo/RMA system in Jazva is not good. When you create a return it correctly refunds the amount and puts the item back in inventory, however it doesn’t record the return balance as paid. It also creates a new invoice number, so when these get imported into QuickBooks they don’t correctly account for the inventory or original invoice, and it leaves the credit memo in Accounts Receivable.

The Ugly: These are the errors that will drive you crazy, and make you not want to use Jazva
• When printing a batch of orders Jazva will skip printing orders at random. If you’re only printing a few labels at a time it’s easy to catch, but when you’re printing 250 orders in a batch you have to do a count for every single batch. It’s incredibly time consuming, and there’s no way to selectively re-print multiple orders. You have to do it one order at a time. This has most definitely gotten us bad feedback, and 1-star reviews on Amazon.
• When requesting Seller Fulfilled Prime labels from Amazon, Jazva sometimes does not retrieve the tracking number from Amazon. This errors out the entire batch, and you can’t print any labels after that error. You either have to wait for a Jazva Developer to manually reset your batch (usually several hours), or you print them directly from Amazon Seller Central. This is incredibly time consuming and frustrating.
• When requesting labels in a batch Jazva will often error when trying to get an Amazon Seller Fulfilled Prime label. You have to manually go into each order and click update, which fixes the error. This was only happening occasionally at first, but now is happening with upwards of 50% of Seller Fulfilled Prime labels. In a batch of 250 orders this takes a long time to fix.
• Communications is getting steadily worse. At first the Jazva team was somewhat responsive, and would at least offer updates on occasion. Now my phone calls and emails frequently go unanswered and unreturned. I’ve asked for fixes on all of the errors and bugs listed above, but to date only a few related to QuickBooks have actually been fixed.

This has been a long review, so to summarize: Jazva could be a really fantastic multi-channel ecommerce software. Due to poor design choices, and unresponsive developers Jazva will continue to be mediocre.

Jazva is a program that was designed by an actual business owner who has skin in the game themselves. In other words, this isn't just a program designed by people who think they understand what multi-channel sales entail, but it's made by someone who actually sells across multiple channels. We are using Jazva to run our entire business. We use Jazva to list brand new products onto Amazon, eBay, Walmart, Jet, and our woocommerce site. It immediately syncs inventory when something sells. Our previous solution Skubana.... would sometimes take an hour or more and we would oversell all of the time. We also use Jazva as our WMS, it is extremely robust and has been amazing for our entire warehouse team. Shipping is as simple as it can be, I can process orders in batches including my Seller fulfilled prime orders for Amazon. Reporting is Amazing! Jazva has one of the most complex custom reporting i've ever encountered. If you can think of a report you need, it can be created in Jazva. They also even connect into my Quickbooks account as well. If you need a full suite in one software to help run your business then choose Jazva, you will not be disappointed.

We started using Jazva about 4 months ago after we had enough with Sellbrite. We are extremely happy with our decision so far.

What we like is being able to have one centralized hub to manage our whole eCommerce business and our wholesale side as well. They helped us get onto more channels such as Walmart and Jet, and helped get all of our products from Amazon listed onto those channels.

We are also using Jazva for inventory and warehouse management. This has already prevented overselling, which was one of the big reasons we left Sellbrite. The launch specialist I worked with helped us out a bunch by making us more efficient in the warehouse as well.

The one issue we had was when we first started it took 5 days just to get introduced to our launch specialist, but after that these 4 months have been exciting and we are extremely happy going into Christmas!

We started looking for automation solution late 2017, that's when we found out about Jazva. Jazva initially promised us a lot of things, at first we were a bit hesitant on the delivery of the system since we know exactly what we needed. After using the system for a little over half a year we can say that Jazva deliver what they promised, our team is happy with the overall result and efficiency. Worth our time and money. We highly recommend it!

Jazva did not deliver on any of their promises, they could not connect to any of our marketplaces properly which would have been helpful to know prior to us paying them thousands of dollars. Support is nonexistent and everything we did with this company was a trial and error process that constantly had us reaching out to their support team, while they were learning how to use their own software and learning as they go. The support team only knows how to navigate the system, not fix problems basically Jazva uses their own customers as beta testers.

Do not work with this company, it is clear this software is still in beta and needs significant work before it should be sold to customers.

Wow. Don't even know where to start. We were a little hesitant to choose Jazva at first because of the high setup cost. They promised us great features and even better results for our company. At first, they told us we were ahead of schedule to push live. This was only because our team was spending 9 hour days doing everything we could to get our products onto their platform. Once all our products were up everything crashed and burned. This is because they couldn't get our account to effectively connect to the apps, programs, and channels we needed most. We were so excited about the QuickBooks connection. When the time came for us to connect to QuickBooks, they told us that the connection was actually in BETA and that we couldn't use it. (ARE YOU KIDDING). This was not mentioned to us before we signed up and QuickBooks was the most important connection to us. If this were the only thing that went wrong we may have stuck with Jazva. The next issue was that we could not manually update our Amazon listings from Jazva because their developers had not mapped out the Beauty category. YOU THINK THEY WOULD HAVE TOLD US THIS BEFORE WE PAID SETUP COSTS!? So now we couldn't use the Amazon connection because all our products are Beauty products. I wish it would've ended there as well. Come to find out our Walmart connection didn't work either. At this point, we had enough. Literally, the only features we wanted were the ones that absolutely did not work. I don't know how they can sell this software if it does not even work. When we told them we were done and wanted a refund they stopped all communication with us. They literally went MIA for 3 days until we kept following up with them. When they FINALLY replied they told us our account had been terminated but no refund possible. PLEASE SAVE YOURSELF SOME TIME AND FIND ANOTHER SOFTWARE SOLUTION.

Java has been a great company to work with! They are great for all the eCommerce businesses that needs to get real time inventory count, sales analytics, order processing and much more features. Jazva team has been helpful throughout the whole on-boarding process and made it very easy to learn the new program! Thank you for all your support!!

My review is of the company & the way they treat prospects. It is not a review of the software itself.

As a part of my job I integrate eCommerce companies with software like this one for clients. As a result I've researched and vetted no less than half of the OMS' that exist today. The context is important because my experience with Jazva was unique.

They're secretive about pricing and the software itself. Some companies are. Typically the procedure for secretive companies is to call for a demo, they show you a demo, at the end of which they discuss how it fits your needs and lastly they tell you the price. Like it or not, it's an honest sales method. Jazva does something completely different.

You submit a request for a demo but you don't get a demo. Instead someone calls to vet *you*. Except they don't let you know that's what they're doing. I spent 15 minutes answering all sorts of questions about company strategy & pain points all the while thinking how strange it was to be pumped for information before they've qualified as anything more than a website with promotional material. At the end of the call, the interviewer (?) decided that I couldn't see the software because they didn't offer enough of the features which I said that the client used or wanted. When I insisted that I have a job to do & the only reason that I answered all of those questions was to do a job, the person just reaffirmed that I would not under any circumstance see the software.

At this point I gave up on the work component & attempted to reason with him as a person. I explained that it is misleading to offer a demo and instead begin an unprompted & unwelcome questionnaire which does not end in a demo. I just needed to know if he was deliberately or accidentally misleading me & wasting my time. The person reaffirmed once more his reasons why it is not a good fit and ignored what I said.