Very easy to book on Jayride’s website. I would have liked more information on where to meet the car at the exact area (airport express pickup) as I don’t know where this area is at the Gold Coast airport also the email didn’t give our return pickup time after booking, however I will call to confirm these 2 issues, but apart from that all good.
Review by Frenchipz MartinCyr2 weeks ago
Easy to book on line
Review by Snowswimmer2 weeks ago
They were late picking us up....and failed to collect us to get back to airport which left me having to get a cab which was cheaper.waiting for a response about reimbursement for half of my money. The first driver was pleasant but not sure that's enough to encourage me to ever use again
Review by Phatsakorn1 month ago
Website was clear and easy to use and gave me confidence receiving reply and confirmation in reasonable time. Will wait and see how true once I experience my trip.
Review by Waltrant Puñal1 month ago
Booking was very straight forward and hassle free. A choice of car firms meant I was able to pick one that essentially offered exactly what I was looking for (meet & greet at the airport) within my budget.
Of course the jury is still out on what happens on the day but optimistic that all will be well.
Review by Trix1 month ago
Driver was nice and punctual. However the ride was very uncomfortable. The vehicle sent to us was too small for my specification. I booked for 7 pax with 7 checked in and 7 carry on. We had 7 checked in and 6 carry on luggage. But there was not enough room for luggage space. Ended up some of the luggage need to be on our laps. It was an uncomfortable ride to the airport. Disappointed with the ride totally and it was unacceptable .
Review by Lestrene1 month ago
I had booked a ride from the port at Southampton to the airport at Luton. JayRide gave me some numbers to contact the transfer company that was responsible and none of the numbers worked. The transfer company never turned up and when I wrote to them they did not reply. Consequently I requested a refund and that was paid. However, JayRide did not reimburse me for the additional cost of paying for a taxi. That cost was far greater than the original contract.
I WILL NEVER BOOK WITH JAYRIDE AGAIN.
Review by Helganog Grelk1 month ago
We had a fantastic Transfer from our Hotel in Paris to CDG Airport, Our driver was prompt and extremely helpful, highly recommended. We would use again
Review by Rafcio1 month ago
Very easy to book online.
JAYRIDE website is straightforward & informative.
The big BONUS is the 100% REFUND policy.
I am looking forward to my FIRST Jayride experience & if it is a good experience I will recommend to colleagues, family & friends.
Review by Murrish1 month ago
Me and my friends arrived to Malta airport this evening and we should have had a transfer from the airport to the apartment we rented but the company that had do the transfer said they never received any reservation from Jayride . It ended up with us at the airport at 9 pm without a van to take us to our destination ( had to use public transport ) and a very angry landlord , never gonna use this service again !
Review by Caylene1 month ago
I was left stranded this morning at London Gatwick Airport. I booked a transfer from the airport to a London address with City Transfers UK through Jay Ride. I confirmed the pick up with City Transfers UK on October 2nd during which City Transfers UK confirmed the booking and assured me that I would be picked up on October 3rd. I even called them twice and they confirmed both times. I was not even provided the decency of a cancellation email/phone call...anything. After I got through customs and baggage this morning, I could not find the driver who I was told would be waiting by Costa Coffee. I waited for 45 minutes, then emailed City Transfers UK to let them know I had arrived and was waiting. To my surprise, I received an email from Ivo Costa: "Hi, Unfortunately there is an issue with your transfer. Please contact your agent Jay Ride." I managed to find a phone to call City Transfers UK because I do not have access to a personal phone that I can use that works in the UK. On the other end was a totally unhelpful, jerk of a customer service agent who basically told me that they are not working with Jay Ride as of October 2nd and that it wasn't their problem and they were not going to pick me up. To my dismay, I quickly informed him that the transfer was confirmed by City Transfers UK on October 2nd and why wasn't I informed then that I wouldn't be picked up. I asked him when they stopped the relationship and he said it happened late afternoon on October 2nd. I informed him that was funny because I called City Transfers UK around 4:30pm UK time that day and there was NO mention of that. He then confirmed that it was not their problem and offered to give me the Jay Ride phone number which is of no use when I don't have access to a phone, especially to call the US now which I told him. After that, he rudely told me that he was going to hang up on me and then proceeded to do so. And to make matters worse I have received no refund.
Update on October 4, 2019: Jay Ride has indeed swiftly refunded my payment. Thank you! I have changed my rating from 1 Star to 2 Stars.
Review by Oluwasegun1 month ago
I am sorry to say but I booked and paid for a ride that never happened. The provider of transport did not show up. I tried the mobile given but only got an answering message. Very disappointed and had to book a taxi that cost me double the price. I demand a full refund and will definitely take this further.
The experience on the website was amazing but the delivery of the service did not happen. I will be seeking a refund
Review by Azurah1 month ago
I would not advice anyone to use this service. I booked a ride from LAX to Carlsbad. The booking service was good, however when my drive arrived he had not been informed of the destination, and I had received a text explaining I should get in to car and the destination address would be sent in a few minutes. The driver then (very politely) said he could not take me because this was a 4h round trip. Another driver arrived and the company pulled the same trick. The company was using Uber/Lyft drivers and obviously tricking them into accepting the ride and then changing destination once the passenger is int he car (the drivers thought I had changed the destination).
Do not use this service.
Review by Lavender1 month ago
WORST SERVICE EVER!!!!
They canceled our transportation! Didn’t even sent an email or a phone call nothing! We missed our plane because of them!!! Worst service ever! Don’t book with them! They have a call center in the middle of the jungle and they have no idea!!! Now I have to fight to get my money back! And also get them to compensate for lost airfares!!! DO NOT BOOK WITH THIS COMPANY!
Review by AnnBooth Zelenskis1 month ago
Review by Yogee1 month ago
OUR FIRST AND I HOPE NOT LAST TRIP WITH JAYRIDE.
Review by CKuz Tchaplinski2 months ago
Process was very simple and easy. I was able to add the addresses I needed very easily as they came up with the prompts.
Review by Nikitina2 months ago
Booked with jayride and got my ride transferred to laxride! Beware of this laxride company they just sent you a lyft!
Review by Esgair2 months ago
So easy to book, and great service by the driver, Peter. Would definitely use ABC Transfers again.
Review by RUiN2 months ago
Very straight forward and easy to understand
Review by VegasImComingHome Tsimitsis2 months ago
I booked with Jayride for a transfer from San Francisco airport to Fishermans Wharf on the 10th August 2019 this was booked well in advance on the 15th March 2019. Once we had cleared custom as per Jayride's instructions we proceeded to the pick up area where the transfer vehicle would be waiting, no vehicle turned up so i rang the number supplied by Jayride only to be greeted by an answer machine saying please leave a message and we will get back to you, i did this twice and received no call back even after 2 days still no call back which is poor communication. We then had to find our own way to our hotel which is the last thing you want to do when you have had an 11 hour flight and clearing customs. I contacted Jayride and after a number of emails including sending them a screenshot of my phone to prove i did ring the company they told me i did'nt qualify for a refund, i appealed this decision but was told that they would not refund me and i should take it up with the people that they had employed to pick us up, even after i told them that my contract was with them they still refused. Jayride is purely a third party and you would be better off booking yourself direct with somebody like Uber or other reputable companies. I can only write an honest review based on my own experience with this company and would never use them again or recommend them to anybody.
Review by Snaptron DePear2 months ago
Easy to book.
Review by Suonllen Hemelryck2 months ago
Easy site to navigate and compare transport options. Prompt email confirmation from Jayride.
Jayride ensured the transport company I went with also contacted me and confirmed booking.
Feel confident that all will go to plan when we arrive.
Review by Lekshman Tiedermann2 months ago
Quick, easy, and convenient!
Review by MrFordmad2 months ago
Absolutely terrible company to deal with. Never again!