I really don’t like that they have stopped their app and support . If they are liquidating- is this problem our the customers ??
On moral grounds , can’t they at least keep the support and app live for existing customers.
I was once a big fan of jawbone and have 3 up24 in family - I really liked the quality of product and the data collected. But the way company has been behaving - it is really sad .
The founders are moving to another business - they plan to get funding for new business now . But what about consumers ? What is the guarantee that they won’t run away in next business too.
Review by RelsonGracie Cermakova9 months ago
Don’t have much to add that hasn’t been said. My UP2 broke within the warranty period. They said they would send me a check. It never came. After months of contacting customer service and being told it would be sent soon, I filed a BBB complaint. They never responded. Terrible company.
Review by Heli1 year ago
I bought my tracker about 3 years ago now. The customer service initially was really good as I had consistent issues with syncing and the strap broke so I got a replacement tracker. However, the tracker strap broke a second time and I have been emailing them since - for almost 2 years. They promised to send me a refund cheque and I never got it. They kept saying it was on the way but I never got it and they stopped replying to emails. Beyond awful customer service and product. I would NEVER buy from them again!!
Review by Baizel1 year ago
I have only just recently purchased my Jawbone Up as it was recommended to me as I didn't want a fitness tracker that was like a watch. I really wish I had read the reviews before making my purchase as I only had it for a week before it stopped working (23rd May), I had no idea why it wasn't working properly and tried to find some kind of contact at Jawbone but could never even get on their website. I now know that their server has been down and they have gone into liquidation. I now have a totally useless fitness band and will have to go out and purchase something else now. Very annoying
Review by Guiping Kagliwal1 year ago
Shocking company. After going bankrupt little to no communication was haven out as to what would happen to current fitness trackers and the ongoing service of their app. No one to contact. Sync not happening with app but eventually a solitary message declaring that the transition period would cause some disruption. But no timeframe given yet you can still purchase the fitness trackers but what is the point within service. Utter disgrace.
Review by ClaireBG1 year ago
Presumably the reason my tracker is no longer connecting to the jawbone app, as of this morning, is that the company is in liquidation. No support available at all, so device is now utterly redundant. I shall miss having the information at my fingertips, but am glad not to have paid the market price; no warning to potential customers on Jawbone's website. Shameful.
Update: appears to be working today(25.5.2018). No idea what is going on with this....
Review by Loella Bullett1 year ago
Worst customer service ever!
In 2016 my strap broke . I sent all information but didn´t hear anything.
In July 2017, they wrote that i had to sent all again.
they wrote that I would get a refund, but I never received anything, and every time I write to them, they promise that the check is on the way!
NEVER buy a Jawbone product - Is is crap, and the customer service is not existing.
Review by Satyo1 year ago
I bought many things from amazon and I'm really delighted to deal with them.
Review by Nejad1 year ago
Could be a good product, if it wasn't so badly manufactured by such a poor company! Customer service...I don't think they even know what that is let alone try and practice it! They should be shut done immediately for misleading consumers! AVOID!!!!
Up3, stopped working with 4 months, contacted Jawbone directly for warranty claim, finally responded after 7 MONTHS! Then to claim that it the warranty wasn't valid as it was bought via Amazon (listed by Jawbone as an authorised retailer), but not fulfilled by Amazon, therefore the warranty is invalid! IT'S YOUR PRODUCT, IT'S FAULTY, YOU SHOULD REPLACE IT REGARDLESS OF WHERE IT'S BEEN BOUGHT FROM!!!! BASIC CONSUMER RIGHTS!!!!
Review by Avkw1 year ago
Jawbone has decent customer service but are hampered by a product that by design will fail often within a year of the user starting to use it. Customer service will replace a unit with a new one, but they neglect to explain the basic service items that could help the experience head and shoulders above just "Oh, I'll send a warranty replacement"
#1 all jawbone's have some form of charging mechanism the up 2, 3, 4 had a series of metallic contacts on the bottom that could magnetically attach to a USB charging connection. OK, so far, the problem is that the contacts that are used to connect to the usb dongle will, over time, get various forms of dirt, dust, dead skin, in the areas where the contacts are located. Common sense would to explain to the CSR's or have a FAQ explaining how to clean the contacts. But, they don't do that. Unfortunately, by the time someone realizes what the problem is the band has been dead for weeks making the band unable to be recharged. If this is a limitation of the battery, or some function within the firmware I don't know, but even though I attach the band to the dongle and it reads as charged as soon as it is removed it is dead, and there is no way to cause the battery/band to go thru a maintenance cycle to potentially restore the battery function. That being said none of the other fitness trackers (such as fit-bit) are any better in regard with the product to be used in the way it is intended. That being fitness, things that cause the wearer to sweat, get wet, and are being used 24x7. This means the design must be definition be able to endure these conditions on an ongoing basis. It isn't reasonable for someone to remove a fitness band when going into a pool, running in the rain, or sweating in the summer heat. B+ for effort on the customer service, but F on product design and basic self user troubleshooting techniques. This is essentially a throw away product and one of the problems with our growing landfill problems. Technology is only good if it is functional for the long haul. 1 or 2 years is not long haul. 7+ is long haul and should be the expectation we all place on our electronics otherwise we squander our planet's resources on poorly designed and manufactured products that do no one any good.
Review by Endro1 year ago
Wish I read these reviews before purchasing my Up2. I purchased the Up2 from Amazon. Have loved it and not had any issues until now. It wont charge so wont sync so wont work. Followed the trouble shooting problems on the app. Still doesn't work. I then emailed the customer care and they are saying that its not covered becasue I purchased it through amazon. They included a link to show what companies are included and amazon is on there. They say as its through a 3rd party from amazon its not covered. Talk about a feeble excuse. They have been so unhelpful and verging on rude. No help whatsover. Have raised a complaint but needless to say haven't heard from them. Avoid Jawbone at all costs!
Review by Yanai1 year ago
Unreal. In October I sent them all of the information for the refund needed for a band that broke in less than four months. Since the time I have received very nice notes about how sorry they are and that they have had some issues with processing payments BUT that as soon as they get it together they will send me an email letting me know the check is in the mail. It is now the end of January...no check, no response...horrible.
Review by Nomadic1 year ago
Non existent customer service. Bought the band last January, in April it stopped charging, contacted customer support 8 months later still have not heard from them even though my band was still in warranty period. I cannot believe companies can get away with this at this day and age.
Review by GuyWithCheeseNibs1 year ago
Jawbone filled the bankruptcy on Jully 2017. Of course, they are "protected" when they do not pay salaries, or suppliers. But hey opened a NEW business with EXACTLY the same name ! For "medical" purposes they say.
Warranty is not assured anymore. Sellers put the fault on the manufacturer. And the manufacturer is slowly killing their server. Without their server up, the jawbone bracelet is useless. It is a jawbone down bracelet.
What a joke business.
Review by Raymeshia1 year ago
This company has been truly unprofessional in handling my issue.
The strap on my band broke. I was still in warranty. I am no exaggerating when I say that I contacted them in April, and as I write this in December they are still screwing me over.
They no longer had my band to replace, so offered me a refund. Great. To this day I have not received anything. I have followed up many times and each time they say they are having issues with the refund cheques. Issues yeah whatever you just don't want to pay me. Why offer a warranty?
They are an awful company and everyone should AVOID AVOID AVOID!
Review by Fletter Anwar1 year ago
My bluetooth headset stopped working after a month. Unable to contact Jawbone. Appears they have abandoned their customer services. Avoid like the plague
Review by Gafah2 years ago
Have read the other 1 star reviews and can only agree. My UP3 band split after a couple of weeks light use (I'm 68) and it took me 8 months to get the reply:
It appears the retailer from which your tracker was purchased is not an authorised seller of Jawbone products. Unfortunately, due to this circumstance, your tracker cannot be replaced under our one-year limited warranty.
This after 8 months of e-mails etc. The level of customer support is abysmal.
Before the UP 3 I had a Fit Bit on which the band started to bubble - Fit Bit sent me a replacement on 2 occasions no questions asked. This was obviously a kn own problem but...........
Jawbone now have my money and my UP 3. Pretty disappointing.
Review by Up Faolua2 years ago
unable to use my jawbone up3 since 1 week after purchase as the band keeps unclipping. Applied for a free activity clip but there website says i've already applied for one - which I hadn't!! Sent 5 complaint emails over the past ten months and have yet to receive a single reply. I wouldn't buy another product from this company - I may as well have burnt the money i spent on my up3. Can't believe such a big company has non-existent customer service. I am now going to get in touch with trading standards as I feel this poor service for a product I can't use is unacceptable.
Review by Strings2 years ago
customer service does not exist.
email is unanswered, phone number auto disconnects
Review by Carnie2 years ago
Very cheap for a fitness tracker that isn't too in-your-face. Does what it says on the tin with a good battery life.
Review by SVilliers2 years ago
Very poor service...warning to potential buyers of an UP band...please read the following...
"We are aware that many retailers do sell our products. When processing a warranty claim, we can only honor those retailers that are authorized. In the near future, It will help by reviewing the manufacturer's website and authorized retailers. When making purchases from an unauthorized retailer and decide to have a warranty added to your product, usually your warranty is from that retailer.
We're so sorry to hear of your poor experience with your Jawbone product and/or our prior customer support system." Jawbone Care.
Review by Vitasy2 years ago
To my surprise customer support contacted me recently, some nine months after I had contacted them. I had almost given up having notified them that my jawbone UP2 wrist band had snapped. The original went wrong in three months and this was the replacement and now this was unusable. I had not received a reply to my previous emails to them and was met with silence so I was very surprised that they had only now decided to get back to me. They said they had a wonderful new customer support system in place but hadn't transferred my records across so didnt have any idea of my customer history with them or that they had replaced the original UP2, purchased in march 2016. They then asked for proof of purchase for the original which I eventually managed to track down because it had been given as a gift. They now tell me that my warranty is not valid because they say it had been bought through an unauthorised source and that unauthorised source is Amazon! I hope Amazon realise they are an unauthorised supplier. So despite having replaced the original UP2, this replacement was through their source , they say my UP2 warranty isn't recognised. What a sham and shambles Jawbone are. I strongly recommend that you think twice about buying anything from Jawbone unless you want to buy a product that will probably go faulty every three months and then you will have to deal with a bunch of faceless individuals who dare to call themselves customer support, who really don't bother to help in any way. They really don't seem to worry about the sorry reputation that Jawbone have and in this instance a golden opportunity to delight a customer has backfired badly. I am going to throw my replacement useless Jawbone away complete with withered rubber strap and will never buy a jawbone product again. I strongly urge others to do the same. Very annoyed with the whole rotten experience. They don't deserve a single star but this is the lowest score possible and its the least they deserve.
Review by Nadiuska2 years ago
The server has been down for 3 days followed troubleshooting still not working they suck. There is no working phone number to speak to a person. Terrible waste of my time. Ticked off in pa
Review by YJy Haslov2 years ago
Here is the pathetic email I just received from Jawbone, 8 months after I notified them my band had broken for the second time in 5 months:
We sincerely apologize for our lack of communication—while you haven’t heard from us in a while, please know we haven’t forgotten about you.
Over the past few months, we’ve been transitioning to a simpler care experience. These changes took longer than expected, but we’re excited to share they’re now complete and we are ready to address your request.
Our records show you contacted us with a support request between November 1, 2016 and July 1, 2017. If you still need assistance, please click the button below to submit your updated request.
We truly appreciate your continued patience and loyalty to our community. As our customer, you are part of the Jawbone family and we’re incredibly grateful for that. We look forward to assisting you going forward.
Review by Administrateur Rosalyn2 years ago
The bracelet is damaged after 3 months of wearing. The Jawbobe does not response for repairing!