What a terrible experience... I arrived and the bike had no pedals despite being delivered with pedals... I needed the bike on the day so the sales rep deducted the 15eur worth pedals off new shimano ones.
He seemed really helpful and friendly until my first ride. Weird noise, something touching the weels.. I took it to a specialist : the mountianbike (a 1300€ bike worth!) had not been assembled properly : the derailleur was not straight and the disk break was touching the wheel. I had to pay another 15€ to have it fixed. Friendly staff (at least the young guy!) but clearily not competent and very disappointed after spending 1000€ !
Review by Lenez2 years ago
Great, customer friendly, easy to use website.
Very informative email and quick delivery in their shop.
Very helpful and I love my new bike.
Review by GazB2 years ago
Great service from friendly professional staff. Highly recommended.
Review by Seawendy2 years ago
Top service en snelle levering!
Review by Hakz2 years ago
This is the second bike that we bought from you guys and so far, so good. We could come and try the bikes in your store and decide what we would like to buy and we think that fit right into our expectations.You gave us advice and explain with patience whatever we asked. All in all we think thatyou were very helpful and friendly. After that,we ordered the bike via your website. It was a very easy,step by step,no hassle kind of experience. We liked the fact that we could choose to pay in the store when we were getting the bike(we chose to pick up the bike from your storein Utrecht). We got the bike in within the time interval that it was stated when we placed the order and it was exactly what we wanted. Thank you for doing a great job! We will recomend you to all our friends.
Review by Quattro2 years ago
From the online ordering to the payment at the shop everything went smoothly for me. My bicycle was made ready right after I ordered it. I had to chance to try it at the shop. They made the necessary adjustments. I paid by my credit card and it was done! I especially like the friendliness of the staff. The guy at the shop spent half an hour to answer all of our questions. He was very knowledgeable and knew what he was doing. He even let us try some other bikes that were different than what I ordered. That also helped a lot to make our minds. Thank you izibike!
Review by Yyyy3 years ago
Review by Lalonda Ugor3 years ago
The bike was delivered on time like promised and in mint condition. The fact that you can choose your own delivery date is a big plus.
Review by Guivarch3 years ago
Review by Mr Evans3 years ago
I am so happy with my purchase. There are so many bike options to choose from and the process is so easy and it is definitely much cheaper then normal bike shops
Review by Cheech3 years ago
Review by Renfruit Mbega3 years ago
4.75/5 only drawback is that the in-house pedals are not the best
Review by Zirilly3 years ago
Dit kon niet makkelijker ervaring. Er kunnen tal van fiets online verkoop websites, maar izibike is groot als de bezorger helpt om uw pedalen en het stuur vast te stellen, dus er is geen noodzaak om gedoe met dat. Toe te voegen op de verzekering was ook gemakkelijk - geen noodzaak in te vullen veel papierwerk - ze doen het voor u. Mijn fiets was bedoeld om te worden geleverd in 5- 7 werkdagen, maar het kwam in 3 dagen en ik werd elke stap van de weg op de hoogte. Goede communicatie! Dank u, Izibike!
This could not have been an easier experience. There may be lots of online bike sales websites, but izibike is great as the delivery guy helps to fix your pedals and handlebar, so there's no need to fuss with that. Adding on insurance was also easy - no need to fill out loads of paperwork - they do it for you. My bike was meant to be delivered in 5- 7 working days, but it arrived in 3 working days and I was informed every step of the way. Good communication! Thank you, Izibike!
Review by Liilian3 years ago
fast, helpful and patient people. Did a great job. 2 thumbs UP!
Review by LyssatheOnlineStudent4 years ago
I decided to order from this Izibike because the website has great prices, good reviews on Trustpilot and it offers 'fexibility' in delivery times. I ordered two bikes and chose the date of the delivery, then I emailed the shop what time I would like the order to be delivered, as I wouldn't be home all day. I was informed it would be delivered as late as possible ( whatever they meant by that). Bicycles came at 2 PM and I wasn't home that time and the shop was aware of that because I told it in the email. When the deliveryman came to my house, I wasn't busy at that time and I answered the call from him. He started to yell at me and disconnected. I didn't answer any further calls as I was busy later on. I called the shop when I got home, a lady from the customer service informed me that they could deliver my order the next day which meant another day without a bike for me. I ended up cancelling the order because the service was terrible and I didn't want to wait any more for a bicycle. Based on other reviews on Trustpilot I would give Izibike a try but make sure you stay home all day, because you need to wait for the delivery. You can also pick it up yourself in Arnhem. I wouldn't try it myself again though, I'd rather overpay in a local store.
Review by Obliza Derrow4 years ago
There was a small problem with the gears shifting on their own, but I called customer care and got a manual how to adjust it. It was 3 minutes of easy work, and the bike was fine! I am satisfied.
Review by Dazr4 years ago
I had to return the bike but the guys there at Izibike were very helpful. Would recommend them to other customers!
Review by Koach Alloway4 years ago
First, I had some serious communication problems on both phone and by email. On top of that, the "track and trace" number showed no data. The latter was claimed to have been a server error.
Delivery is going to be after almost 1 week (including 1 public holiday) instead of within 24 hrs after handover to logistics.
Anyway, a very nice and cooperative guy at Izibike sorted out most of the problems. Thanks for that.
Review by LewCore4 years ago
Everything perfect. Fast delivery with sheduled respected
Review by Chulkwan4 years ago
izibike.nl is rated 4.0 based on
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