Some of the reviewers here seem to not have understood how Iubenda's services work.
Let me assure you, Iubenda works and it works well. It is not, however, a service you should use unless you know exactly how much it costs, what it is for and how to set it up. Please speak with a GDPR consultant if you're not sure what it does or how it does it.
Without exaggeration, me and my colleagues have used Iubenda to guarantee GDPR compliance (in Italy, EU) for dozens of our clients, and Iubenda has never failed to provide detailed and updated policies. Their WordPress plugin, which we use, is also straight forward and quite functional.
We've never had issues with Iubenda, and we have been working with them for years now. Seeing how the reviews here are somewhat negative, I felt obligated to give a professional perspective.
Review by Arabelia3 months ago
Have been trying to sign up for the last 24 hours, however their payment process does not work and the website does not work on mobile. I hoped this would be an easy straight forrward solution to implement, but it is definitely NOT the case!!!
Review by Foren3 months ago
The logic behind the site is amazing but cant say the same for the people in iubenda. The support is simply not exist at all. I use the paid pro version and the terms are not professional. You may need to work around the terms by making few changes but since you don't have anyone to ask it is useless.
Review by Gerardg1 year ago
The idea is nice, however, I found very annoying the limitations they put to the free version.
I could not even copy-paste the generated text. That should be clearly mentioned before investing any time in signing up and so on.
Review by Nicccccces1 year ago
I have been using iubenda's services for years now. They have grown without investing in hr. Now they have a good product but an extremely bad assistance.
I have had problems and the assistance answered me after a week, that's very long for an online company. Furthermore, it was during the days of GDPR. The fact is that now, after a long time, I still cannot enter my account because I have lost my password and the lost password process doesn't work.
Manuel, a guy of the assistance who thinks he is trying to help me, is sending me links to renew the password but they expire after 30 mins. I don't know if he thinks that I am waiting all day long for his emails, but of course I am not and the links expire before than I read the email. I have tried to ask him to call me but they can't...
So now I am stuck.
Review by Andrzej2 years ago
Very good & genuine service provided by a team in Milan / Bologna Italy.
iubenda is rated 3.0 based on
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