Well, I ordered a "NEW" chromebook for an unbelievable price for my daughter. Said it usually mails out in 7 days. I contacted them on the status confirming its new and ready to mail out via email because they have no phone listed. The woman confirmed it was new and mailing shortly. After almost 3 weeks I get an email back saying it was out of stock returning my Paypal money. I said youve had my money for 3 weeks, if you want me to buy something else, how about a $20 credit for the inconvenience and the frustration. I just wanted them the opportunity to make it right. Still waiting for the reply.
Review by Trisanne Penz1 month ago
The email responses I received were timely and accurate. I was very satisfied with the customer service experience.
Review by MarkLyst Kropp1 month ago
Great customer service and prompt response.
Review by Taqri1 month ago
I returned a Laptop & thought it would be more difficult but it was not. They were great to deal with & Any was a sweetheart.
I would have givin' 5 stars if they had a phone.
Review by Hirvita1 month ago
After your investigation started, only then did I receive an email telling my vanished order would be delivered soon. I contacted you and then I actually received the product! I don't know who you talked to but it worked. Thanks!
Review by Summitdentistry1 month ago
My chargers work great! Love discount prices at iTech!
Review by Trawillcy2 months ago
Customer service rep Mary was very helpful with my order. It was a great experience dealing with this company. Highly recommend!
Review by Jamesgrant2 months ago
I was very pleased with the quick response from customer service.
Review by Shawonia2 months ago
I appreciate your promptness to my issue!!
Review by Vasukie Derrow2 months ago
I thought I got a good deal, They never shipped my Chromebook that I ordered but the shipping manifest says it was shipped. When I tell them about it with a picture of the package that my ear phones came in as there was no way anyone could have even thought the packed a Chromebook in. It was oh it was shipped but it's lost and we don't have anymore (whatever). If that wasn't enough I received the ear pods and one of them do not work so I sent an email (as that's the only way to contact them) and I am still awaiting a response. So no I would not be ordering from them again nor would i recommend them. One positive is when I was emailing about the Chromebook they were pretty good with responding I guess they were just sick of me telling them stuff 🤷
Review by Gege2 months ago
A little snag but they handled it superbly!
Review by Corpore2 months ago
An issue arose with the product that I received from iTechDeals. The customer service team was outstanding and arranged for the RMA and a credit to my account.
Review by Boomika2 months ago
Helped me out with an order and responded to emails in very timely manner. Very helpful, I will order again
Review by Skyprint Derrow2 months ago
I got my laptop but was a problem with the battery life and customer service was there for me with things to try and after that with a prepaid return postage label and now am waiting for my new order to be shipped.
Review by Peggotty Sychova2 months ago
Honest error was quickly explained and corrected. Fantastic customer service.
Review by Tundenko Ruhff2 months ago
Ring video door bell -5 *
Customer Service -5 *
Review by Sovon2 months ago
Have not shipped my item yet. Unable to correspond with anyone. Someone emailed me after I complained on there site and said they are unable to locate address. Address is correct and have not heard back from anyone.
No phone number to call. Will never deal with them again
Review by Sahudy2 months ago
Review by Chiusi2 months ago
I really like this website...they want the customer to be happy! 😁Their customer service department is great, and has the nicest, friendliest, and most knowledgeable staff! A+!!!
Review by Weddi3 months ago
My husband & I bought a tablet after waiting 2 weeks before they even shipped it they sent the wrong charging cord so we cannot charge the tablet, been emailing them for 3 weeks they never get back to us, I am contacting the credit card company in the morning to dispute this charge, I have a tablet that I cant even use without a charging cord. This is the worst in customer service.
Review by Rinesh Derrow3 months ago
The product received was in very poor condition. However the return process was easy, even though a bit protracted.
Review by Elizab3 months ago
My tracking didn't populate a tracking number not till 5 days later; even when I ordered almost 14 days ahead of time. Story short I NEVER RECEIVED MY PACKAGE, Itechdeals.COM DID NOT CARE. I lost my money and never knew what the package look like even after sending 24 emails. DO NOT WASTE YOUR TIME WITH THEM, better off going to 5 and BELOW which is what I should have done from the beginning.
Review by Desidera Hajiseyedjavadi3 months ago
My cglgarger work great! Live discount prices at iTech!
Review by Cinthya3 months ago
Item is as described; refurbished, i.e. def not new, but well worth the dirt-cheap price. Customer service was very responsive. My only complaint is that it took about three weeks to arrive.
Review by Phoolendra Tschuck3 months ago
Their customer service was responsive, nice, and helpful.