Had to return an item due to Apple watch battery arriving dead. They promptly sent return usps info and credited full amount. Other Apple watch had deep scratch but it works. Ordered Ring doorbell and that was a new item and works well. Good customer service and communication is appreciated
Review by Starsfalls Penningtron1 month ago
I purchased two iPods from iTech Deals for my kids late November. As they were Christmas presents, I did not open them, I just wrapped them and gave them to my kids on Christmas eve. Unfortunately, as it can happen with any electronic device, there was an issue with the batteries. I contacted iTech Deals on Christmas day and got an answer the very same day with instructions of a potential solution. The proposed solution did not work but after communicating the problem, iTech Deals made an exception and offered me to return the product for a refund, even though the 30 days guarantee had expired. This is what I call real care for Customer Satisfaction. Thank you iTech Deals.
Review by VVolhine2 months ago
I had ordered a Ring doorbell and security device. With a medical emergency, emails were not always being read on a definite schedule, On reading them one day, I noticed one that stated that my address was incorrect, This was a second notification,and my credit card would be credited.I quickly returned an email stating the correct address, and the shipping department notified me they would ship the instrument right away,
The doorbell arrived as described and is in the process and has been tested and works as advertised. Thank you, shipping department and Grace.
Review by Hilco Gungaloo2 months ago
THEY TOOK MY MONEY, AND CANCELLED MY EMAIL THEY SEND ME EMAIL THAT THE MONEY REFUNDED BUT IF I FOUND NOTHING, NO ONE ANSWER MY EMAILS, NO CUSTOMER SERVICES, I WILL REPORT THEM
Review by Permveer Derrow2 months ago
Thank you for your quick customer service response! I have better peace of mind knowing my item is on the way :)
Review by Ucguy Kalishman2 months ago
I would like to thank Jessica for being diligent and professional with the challenges I experienced.
Review by Tayso2 months ago
Customer service was very helpful!
Review by Lestine2 months ago
Support was fast and they explained the situation well and in a professional and friendly manner. I was understanding of the situation, therefore I will consider doing business with them again.
Review by BobG Stalling2 months ago
ordered a chromebook from these people and when i got it couldn't get it connect to my wi-fi. contacted them and was told they didn.t offer tech support ?!?!? what ????? never heard from them again.
i won't ever buy anything else from them.
Review by Dragnought2 months ago
I have ordered from iTech Deals in the past with great results every time. This time, I ordered an iPad that arrived damaged.
The service and assistance in resolving this issue was exceptional. I will continue to use iTech. Thank you
Review by Tailor2 months ago
Every time I place an order the service is excellent. Prompt delivery and the staff are always very helpful and friendly. I will recommend their prompt services to everybody. The goods arrived very carefully wrapped and sealed. We thoroughly enjoy the products.
Review by HeidiRose Bruchis3 months ago
I has to cancel a gift that I had already purchased because it wasn’t going to arrive in time. They answered in a timely manner and were able to cancel/refund the order quickly.
Review by Vinatoru Tatigian3 months ago
Though it took a little longer than I thought necessary (well, it was around the holidays though), they accepted a product return and credited my account because I wasn't happy with the refurbished iPad. I will definitely be shopping with them in the future.
Review by Rosscz Berjozkin3 months ago
I am so impressed with iTechDeals! Susan, especially, went above and beyond to assist me with a small issue, in an expeditious and effective manner. I will definitely be purchasing from iTechDeals in the future, and so should you!
Review by Eiso Sdchrolucke3 months ago
This company took very good care of me. I have been very satisfied with their return policy..........
Review by Reison3 months ago
I have ordered several times from this vendor and have always been satisfied but sometimes things happen. When I received a product that didn't work they handled it professionally, timely and the right way. I am impressed with the way they resolved the issue and will be ordering again.
Review by Yihui3 months ago
Found out days later one item I want most was not shipped , due to their miscalculation of inventory!
How about offering to upgrade & send me another version?
Review by Ruidong3 months ago
Ordered a laptop never received a tracking number once I inquired receive a tracking number that has not been activated then received an email stated they lost my item
Will never use itech deals again
Review by LouisFalco3 months ago
so far i got fake tracking number ....to prevent me from asking for a refund....im still waiting for their junk product yet....stay away .......dont believe fake reviews
Review by Palsein3 months ago
Very important to know..
I purchased a refurbished MacBook with all the specs I needed as a Christmas gift..
There is no contact number.No customer service and no person that you can reach to speak with at any time..
We payed for the laptop with coverage and then the bs started..
They sent a "shipped email"listing a completely different laptop.
And did they make a mistake and send a more expensive and powerful one you ask?
They sent a laptop with literally half the power,half the specs and and at the same price!!!
Of course this isn't a pack of gum so we got right on it the same day and discovered that it's all a con to down sell you what's crap they have laying around.
Bait and switch..
They(Amy the customer service rep you will never actually speak with) said the proper laptop had shipped when replying days later to a deluge of emails from is as we had such a high level of stress with it being The holidays and all and this was to be a gift..
Well they didn't ship anything..
The Usps Number yielded nothing..
Also USPS NEVER recieved the package to begin with!!!!
Lies,smoke and mirrors and meanwhile your money is tied up and you don't know weather the thing is in the mail or what?!
They couldn't be called nor reached in real time during anytime in this nightmare of an experience.
So basically you take your chances and roll the dice and frankly it's the luck of the draw..
You might get what you ordered or you might get whatever they send but be sure it WONT be a more expensive or higher quality laptop as the computer only works when you pay for one thing and settle for something far less than the value of what you thought you where getting..
We don't think they ever had it and on top of it when pressed to explain what happens to the laptop and what was it's location we then got an email saying that it was "lost" and they couldn't find a comparable laptop to send to replace it.
Keep in mind they didn't send ANY info until they recieved 12 emails per reply..
They ruined the Christmas gift and they were unprofessional and underhanded every single step of the way..
They processed the refund without our asking for it yet and didn't do right be sending a replacement and honoring what they advertised so the advertisement was false from the start!!!
Avoid ITechDeals like the plague as you have zero ways to reach them and once the take your money for a falsely advertised laptop you are not in for a ride straight to hell..
We are furious as this stupid (form letter)email from them came 4 days before the holidays and not one finger lifted to make there incompetent and criminal dealings right by a customer out the computer and the gift for a child that needed it for college no less..
They offered no comparable device..
The said they"lost" the computer..
Yes you read right..
A device that had an actual tracking number which left as shipped and was payed for the company that sold it ,lost it..
Our suspicions are that they never actually "had" it and tried to down seek us the mess the had listed in the original (and incorrect)shipped email they sent us..Shame on them and there dirty schemes.
Shop elsewhere and protect your hard earned money and sanity!!!
We enclosed the laptop ordered and the random one they decided to ship to us instead..
The first image is what they sent and the second is what we actually ordered..
They ruined a kids holiday and a parents wishes!
UPDATE: recieved an email from ITechDeals customer service rep who said he was sorry and would work with us to right the issue and..
Wait for it...
After no less than 4 emails to "Sarah"I never heard from them at customer care again!!!!!!!
You honestly can't make this stuff up so I'm assuming it was a generated reply and have experienced nothing in the way of true customer care to have us think otherwise..
Review by LindsayK3 months ago
Then the cherry on top was that the Chrome browser had already expired -- so my daughter (this was her Christmas gift) couldn't watch Netflix or Disney+ because of the safety concerns when Google no longer supports the browser.
The Chromebook cost me $79 -- which they refunded -- but I had to eat the $32 return shipping -- let alone ruining Christmas morning for my 9 year old. They lost 12 customers from this customer disservice -- all of the folks in my office and three family members. They lure you in with promises of refurbished tech -- when in fact its eJunk that they sell.
Review by Intakhab3 months ago
Customer service was awesome. Fast response and kept me informed. Although my items got lost by the carrier. At least I will be receiving a refund, so I can purchase the item elsewhere. Happy Holidays.
Review by Giwera3 months ago
Bought 2 refurbished Chromebooks!!
Look like they went through a war, several broken areas on each checkbook!
They refuse to take them back unless I pay shipping!
What a joke!
Stay away at all cost!
Review by Curtine4 months ago
I purchased an Ipod Touch 16Gb on sale for $44.99. It stated that it was refurbished in like new condition. When I received it the screen has lots of scratches and scuff marks all over the screen and back. I requested a return and at first they wouldn't honor until I escalated it. When they finally honored it, they would not pay for the RMA return label which would cost around $6. So I would get a refund but I would take a loss in the shipping cost. DO NOT BUY FROM ITECHDEALS.COM. THEIR CUSTOMER SERVICE IS TERRIBLE AND YOUR PRODUCT WILL COME IN D CONDITION IF REFURBISHED.
Review by Snellgrove Guthals4 months ago
Very pleased with the service. They have great deals and I will definitely be ordering from them......