Purchased password refixer and tried it 40 times on a Dell 9010 with Win 10 installed. Somehow the password stopped working. It is an uncomplicated password I use on all my computers during the setup phase. I e-mailed support and explained my problem. They sent me a newer version and that too failed to get my password back. On my last try, I let it run for nearly 24 hours and nothing happened. Several more e-mails back and forth. After 3+ days of frustrating attempts, I finally gave up and reformatted the 1 TB raided system and reloaded the OS and all the software I had previously loaded. I spent a entire day doing all this. I could not be without the computer any longer.
I would like to give this product 0 stars but I can't. Like others in the reviews, I am getting the run-around BIG TIME. I recently retired from an organization that has over 150 full time IT employees and over 15,000 computers. I sent them a e-mail recommending they NEVER use this software.
Too bad I didn't see these reviews prior to purchasing this. 4 out of 5 reviews were 1 star and the 5th one was only 2 stars. These reviews should tell this company something other than "there is a sucker born every minute". At this point, I doubt I'll ever see a penny of refund.
Review by Shaughnessy3 months ago
Did not work as promised. Asked for a refund after uninstalling program and got a run around. Have sent a reply to their mail wanting me to contact service to fix the problem. I don't wan't their program and just want a refund. I hope they will send refund without further delay.
Review by Kedei Penkin5 months ago
A dreadful company who are con artists. I paid by Paypal and was able to raise a dispute, which they didn't respond to. They were unhelpful and their trial product is run to convince customers it works. Avoid.
Review by Arios6 months ago
the worst customer service, no help , slow response they don't understand English.Product doesn't work.
Review by WindCar Cabarron1 year ago
This is a Company that sells software that doesn't work. I bought a program called Product Key Finder so I could locate my Microsoft Office 2016 licence. This was clearly stated in the advertising that the product would do this. It didn't. After numerous emails, most of which were ignored, I gave up. I asked for a refund as they offered a thirty day money back guarantee. They were unwilling to do this and continued to ignore my emails. This is just another Chinese Company out to get your money. Please do not use them.
Review by Discord1 year ago
iSumSuft product didn't work. I run the free version first and it show the users but not their password. Thinking that the software worked I bought the full version. The full version promptly removed all users including the administrator when I tried to add a new user. Without any account Windows 7 got caught in an endless loop of blue screens. The support group was no help. When I ask for my money back they referred me back to the support group. After a month and 20 e-mails later I still don't have a running Windows nor did I get my money back. So before you buy anything from a Chinese company read their refund policy first, this is the second time I got burned
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Bantian Street, Longgang District, Shenzhen