Fantastic support. Small footprint. Easy to use, but can be modified extensively.
Review by Cherille Derrow1 month ago
Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have responded to my issues in a timely manner with more than satisfactory results. I would not hesitate to do business with this company.
Review by Elysande1 month ago
Best Swiss Army Knife Software out there!
Review by Thiamgh Giroux2 months ago
Great support from very knowledgeable people.
Review by JeDohne2 months ago
My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now.
That being said, I disagree with the answer provided. The only solution was to add more entries since that was the way IssueTrak has the system set up, which is not ideal. I would give that solution a 1-2 star rating if asked specifically on the functionality of my original question.
Patrick gets the 5 stars.
Review by Khulangoo Telewa2 months ago
The customer support is amazing and impressive. I get solutions for my questions in less than 24 hrs.
Review by Amajit3 months ago
IssueTrak is very helpful and knowledgeable. They will call to follow-up on issues. Everyone I have spoken with has been very professional and friendly.
Review by Pur4 months ago
Fast response, no hold times and fast resolve!
Review by Amarilde4 months ago
IssueTrak Customer Support personnel are always professional and very knowledgeable.
Review by Saralayma4 months ago
I have been using Issuetrak for a year and half now and have found it extremely helpful in tracking all the various issues related to school bus transportation. Since I am the only one in transportation department, having Issuetrak has saved me many hours in reporting and tracking of bus issues. Also, when I have had a question, their customer service has been quick to respond. I would highly recommend Issuetrak.
Review by JennyF4 months ago
Great way to track and assign tasks for a company or a project.
Review by MartinHorton Swinard4 months ago
Their support team is top notch! If there is a problem they are super quick to troubleshoot and work through any issue you may have! 10/10 would recommend for issue tracking and Asset Management!
Review by JessPaints4 months ago
Great ticketing tool, Amazingly customizable.
Review by Krashunda4 months ago
Review by Guitarbuild Donzanti5 months ago
Staff is always helpful and pleasant, despite the time frame that it might take to resolve an issue.
Review by Tumara Vengetas5 months ago
Issuetrak has been a great tracking tool for us.
Review by DeSharla Thangaraja5 months ago
Contacted IssueTrak with 3 issues. Patrick was very helpful and resolved all the issues very quickly.
Review by BKLYNickie5 months ago
Very good software. A little difficult to setup, but once running, it runs well.
Review by Haymo Tinken5 months ago
Upgrade caused several issues
Review by Dublin6 months ago
Quick, friendly and efficient U.S. Based support! All questions and Issues resolved on the first call.
Review by Behold6 months ago
IssueTrak is easy to use, but even when we have questions, their support team and sales staff are always willing to lend a helping hand. Their entire team is very knowledgeable about their product and very easy to work with. I highly recommend IssueTrak not only for the excellent product, but for the quality of customer service.
Review by Shasza Kathait6 months ago
Just getting started, but the customer assistance has been great!!
Review by Baniokk Lathief6 months ago
We have used Issuetrak for 10+ years for several applications and it has performed flawlessly. Although support is rarely needed, it has been fantastic.
Review by VPo Alazawe7 months ago
Asset management portion of the software is nice. Support has been great over the years also. Only wish would be a more modern interface.
Review by Petereyns7 months ago
We have been using Issuetrak in our agency for over 5 years. It is very easy to use, simple interface and extremely user friendly. I can get all my reports easily from the web interface. system maintenance is a breeze as well. I would recommend this to anyone looking for a helpdesk solution.