Irish Sports Direct Reviews

I bought an elliptical trainer from Irish Sports Warehouse, it arrived just before Christmas. When assembling it, I found two parts just wouldn't fit no matter how hard I tried- my brother even took a hammer to it, as I had, and HE couldn't get them to fit either, and he's very hefty! Unfortunately by this time, the Christmas holidays had started, so it was 2nd January before I could phone and complain - but a new trainer was dispatched immediately. I had difficulty with the same two parts on the new trainer, and emailed pictures to the company wanting to know what was wrong, which they showed to a technician. They emailed back the same day, explaining that it was ok to use a hammer to get these pieces on, "a light tap" the technician said. Well, he's obviously a lot stronger than me, because it took several good whacks of a hammer - but I did get the pieces together! And that technical hitch aside, I have to say that their customer service was second to none. They responded immediately and without quibble to my first complaint and replaced the faulty machine, and again when I contacted them, responded immediately to sort out the difficulty I was having. Would definitely recommend them.
ps 18/01/13. Ah. The trainer went well for a very short while. Then a nut fell off oneof the footrests, and the footrest itself was coming off. I thought it was me -that I hadn't tightened the nut enough. Fixed it. Started exercising again. Within a few rotations of the wheel the nut fell off again. Fixed it again. This time the wheel got about half a rotation, and the nut fell off again! Furious, I phoned Irish Sports Warehouse next morning and explained, and emailed photos. They are replacing the machine - again. If this new one isn't up to scratch, I will not be looking for another replacement, but a refund.
22/01/13 What I hope is the final round: I started assembling the latest replacement trainer today. This machine had the same fault as the first one had. I am pretty annoyed by now, and phoned Irish Sports Warehouse immediately. They said they would send replacement parts or another machine - I told them I didn't wan't yet another one of these machines. I was getting more exercise assembling and disassembling the machines than using them. I will be sending the machine back, and want a refund. The girl I spoke to said they will process the refund as soon as they receive the machine in their warehouse. Let's hope so, because if not, they will be hearing from me again. Oh yes, indeedy! I've no quibble with their staff, or their customer service. But really - three faulty machines? And to be told every time I phoned "We've sold lots of those, and haven't had any problems with them."

I bought an cintura 2000 eliptical cross trainer which is very good and very quiet so you can easily listen to TV or radio while exercising. The price was very good. The delivery time was dreadful, it was supposed to be delivered on Thursday of last week but did not arrive until the following wednesday (5 days later). I had to email and phone several times to enquire and complain. It was on the van for 5 days yet the company said they were unable to contact the driver by phone to see what the delay was. I WOULD NOT BUY FROM THEM AGAIN OR RECCOMEND TO A FRIEND

Ordered Gas Barbecue Wednesday with promised 48 hours delivery by Friday. Got email Fri informing of delivery delay - eventually received Monday. - disappointed with this.

Legs should be solid to firm machine as it moves all over the place when in use,is there any way to solve this problem

I was expecting delivery before Christmas. It arrived yesterday ! Some Christmas present.! I got E-mail & text advising delay but was assured that it was coming on 9th.of Jan.between 9 & 6 . I had a doctor's appointment & phoned to try an find out a more precise time. A very nice girl told me that the "carriers would call me on my mobile before they arrived & if couldn't be delivered that day it would be done next day". No call was made to me & it was delivered to a neighbour half an nour before I returned home ! This was my first time dealing with this company & it may well be my last. It really spoiled the Christmas present .

The exercise bike I bought is from good quality and I am happy with the purchase of the product. My low rating results from the following matters. The Irish page only accept credit cards even calling in and offering bank transfer or laser payment wasn't accept. So I had to get a expensive prepaid card which increased the price of the item by further €10. Where I am coming to my next point, the price once again rip of Ireland. The main company in the UK offers the bike for £169 pounds free delivered which translated at the time into €199.76 and not €249.00 also the Uk side accept Laser payment. The delivery service the Order was placed on Friday the 09.Dec the Order confirmation said 48 Hrs delivery which would be by my books Tuesday the 13. Dec calling on Tuesday if been told it would be Wednesday. Wednesday came and went no delivery Thursday I phoned again we will guaranty deliver today and guess what. No delivery the bike finally arrived and Friday and the driver complained to my partner that we had put the postal address and not the physical address on the delivery document. So in the end happy Christmas to me and would I buy again - not if I would have another option.

i recived my bike less the charger so i dont know how the bike handles waiting for the plug