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Review by Vicky Onslow6 years ago
I have given iPhoneRecycling.co.uk 3 stars not because the service was bad necessarily but because they seemed to be a little confused themselves. My iPhone 5S was badly damaged and they offered a quote of £150 for a 'faulty' phone, which was great although I felt that the term 'faulty' could be a bit more specific, given the many different types of faulty - my phone was water damaged as well, so I suspected that I wouldn't receive the actual amount quoted. I received this quote on a Friday afternoon and had the jiffy bag in Saturday morning's post - perfect! Then I posted it on Monday. I was a bit concerned to receive an email saying my phone still hadn't arrived on Friday - but when checking the website it said that I should wait at least seven days. By Tuesday I had still not had confirmation that they had received my phone, and so I emailed them to check this. Gethin confirmed my phone had not arrived and asked for my tracking number which I didn't have to hand - but I did check this out later that night and it appeared that my phone had arrived the previous Wednesday. I let Gethin know the next day, but did not hear that they had in fact received my phone until the Friday, where he mentioned the water damage etc. I asked where my phone had been for the past week, but heard nothing until this afternoon when I received text and email confirmation that my phone has arrived - and then another email offering me £100 for my phone given the water damage which I have accepted. But I still don't know where my phone was when it appeared to go missing for a week, so whilst I am happy with the service and money that I have received (am receiving - even though I have told them I accept their offer I've not heard back since then), I feel the whole process was a little more complicated than it should have been.
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