If you shop Fry's store discounts DON'T go with Instacard Express.
You will be charged whatever the full price is on the item.
Also...they will not give you the Fry's receipt. The shoppers aren't allowed to. Instacart doesn't want you to see how much savings you missed...which means Instacard is getting those savings as a trade off for Free Delivery (that you pd $99/yr for.
I actually did a comparison test...and the amount I would have saved each week was between $6 and $10. That a lot over the year.
Review by Toytika3 weeks ago
Four items were missing. Also be aware: they will also decide to authorize themselves to charge your card and extra $30 extra for incidentals that I did not authorize. Then, that charge takes several days to reverse even though they can charge it within minutes but they can’t reverse it for several days? Will never use Instacart again!
Review by BarsukNasuk3 weeks ago
I was going to try to be a shopper, so I signed up and got an "interview" then on the day of the video "interview" there was a message that said you will have to accept a real interview from this person so I did. Then on the day of the real interview which by the way was another video interview, the contact person never accepted on the App that they said to sign into. I kept trying, and I tried for 15 minutes. Meanwhile, I have been writing in to their contact "people" and no one ever responds and you get a generic "we will respond within 72 hours note". Still nothing aft several requests for help. Very Strange way of doing business, or not doing business I should say.
Review by Starsandfunk3 weeks ago
Terrible experience mostly because there is no way to contact anyone. Delivery person had wrong name, no apt numer and no phone number to call me. I finally found him and then he wanted me to carry the bags upstairs to my apt. I then went to rate my driver but he deleted my ability to do so!!
Review by Kinneret1 month ago
Pittsburgh shopper here, so my review may differ from other locations...I read the reviews first, but went through with it anyways.. Im a stuck at home student parent that cannot wait till 8 pm to do groceries. We really needed some stuff so i went ahead with it crossing my fingers. And it was unexpectedly pleasant! I will agree that instacart's prices are slightly off from the actual stores prices, but not by much. My reciept from ALDIS was $50 but i paid $52 online. It was pretty reasonable service, i was able to make changes and contact my shopper with relative ease, nothing was damaged, and driver came on time. My only complaint is that the driver just left all my groceries at the door without knocking or calling me... Especially when I had cold stuff sitting outside on a warm day. Luckily i looked at my phone ontime when i got the delivered alert but most of the time my toddler hides my phone on me so i cant rely on the phone alert. I changed my settings to ask the drivers to ring the doorbell or call regardless when they arrive, hopefully that fixes future purchases.
All in all, its convietent.. Ill use it again. I understand others had bad experiences but i still beleive their just a tad too harsh. I was actually expecting my driver to be late since pittsburgh traffic is nuts.
Review by Sherondia Alriksson1 month ago
Thank you Ernesto for correcting the problem with my order. To have representatives that care about their customers' experience and ensure they are fully satisfied instead of just looking at the bottomline is amazing. Will continue to use for future needs.
Review by Grechel Derrow1 month ago
I worked for instacart someone lied saying I shop with other people but was a lie but I seen shoppers really shopping with other people and instcart picks n choose
Review by Arbeia1 month ago
I have placed an order and never received it (most likely order was sent to the wrong address as has this happened before since Instacart using inexperienced drivers.)
Was traveling abroad and came back 2 weeks later and asked to get refunded.
Rep. insist that since its past 2 weeks, he can no longer refund the undelivered order.
I dispute the charge via my CC.
Instacart place a hold on my account due to "fraudulent activity".
Review by Neshar1 month ago
Twice in a row my order was 2 hours late. Customer service refused to give me a refund for either order. Instead, tried to convince me I was in the wrong and only offered a 5 dollar credit. Never ever using again and share the news.
Review by Jhonsan Irany1 month ago
If I could give no stars I would. At 5:59pm they started shopping at Fred Meyer. At 6:40pm I get a text the shopper is having trouble checking out. At 7:15 no order so I call customer service and was told my order was cancelled. No phone call no email nothing TERRIBLE! Are you freaking kidding me? Refund in 3-5 days no groceries and all I get is an I am sorry? BAD!
Review by Fenz1 month ago
If you absolutely need it, it's there. Service fee & delivery fee to use instacart(this is not a tip for driver). This is ridiculous! $8.00 to get me a small amount of groceries and deliver 2 miles away. Instacart charger are a rip off(also, they charge you more for some items than in the store, more rip off). None of this includes tip to the driver. Some drivers/deliverers are lazy, want you to come out and unload the car, lol. Ridiculous!!!!!
Review by Bleziri McKinster1 month ago
Charged me for items not delivered. Then offered to give me a credit on my next purchase without refunding me any taxes or fees. what a joke just go to the store and shop yourself not worth the headache
Review by Wipawi Derrow1 month ago
Giving one star only because a negative number isn’t available. I’ve cancelled and been charged for 2 years in a row. No one from Instacart will respond to me even after repeated attempts to contact them. Working with my credit card company to reverse the charges. What a waste of time. Sign up at your own risk.
Review by Sharizal1 month ago
I have been using them for shopping at Fred Meyer, where I get most of my personal care products and household goods. On weeks where I need items from there, I also order most of my groceries at the same time. It's not super convenient to get there by public transport so I was excited when I found out about Instacart.
Unfortunately, they are simply not willing or not able (or both) to provide the service they claim they will. Roughly half of my orders have had missing items - not items that were out of stock but items the shoppers claimed they found and that I was billed for but that mysteriously didn't make it into shopping bag. This latest order, in addition to a critical missing item, also had the wrong variety of another item.
I'm a pretty understanding person and we all make mistakes, but unfortunately with Instacart if the shopper screws up your order, there's basically nothing you can do. You can't get hold of anyone, and using their website interface to report a problems is virtually useless. They will promise to refund you but not follow through, and forget about getting any sort of additional credit for the inconvenience of them screwing up. Last time it took me about eight emails to get a refund issued.
The other problem I have with them is they send me emails promising a promotional credit (such as free delivery or x amount off an order), not related to missing items, these are more general promotions, but then when I go to order, there's no way to actually claim it.
In any event, I'm done. I will spend the time to send them another eight or ten emails to get a refund for this latest screw up, and then I'm out. It's just not worth it.
Review by Orande1 month ago
Support is horrible, no one speaks English! I have had 5 deliveries to the wrong town, I have had to drive 30 to 40 minutes out of my way, my gas, my time, my wear & tear! They don't care, they think you should drive 4 towns away for 9.00! No more! They do it on purpose so you drive long distances for pennies!
Review by Carltoby Dobbeleer1 month ago
They withdrew double the purchase amount out of my checking account putting me in the red. I called and was told there's nothing they can do. Asked for a supervisor and was told I'd be told the same thing.
Only used because I threw my back out.
Driver/delivery person was fantastic though.
Review by Tais1 month ago
My experience caused me nothing but grief. My friend worked for insta cart and raved about it, so I tried it from home. I had an excellent encounter, and my groceries came on time and with a store receipt. I managed a small local restaurant and ran out of jalapenos during a shift and could not leave to buy some, so I thought instacart. Since I had received a receipt with my first order, I thought this is perfect, and I can order what I need and get reimbursed from the company. Come to find out that was fluke shoppers are told not to provide receipts and now if I need one I will have to go to the store I ordered from and may or may not be able to get one. Next, I did not receive all I ordered, and on top of that, they double charged my account. So I am currently out over 100 dollars for a 40 dollar purchase. When I asked to speak too, a manager I was told they are all too busy and one would call me back in 10 minutes its been 24hours without a response. I could have saved myself time and money if I have just gone to the store myself.
Review by WholiganToo1 month ago
I used Instacart for the first time. They charged my card $130 but my order was only $108. Their excuse is that it is an authorization charge. Just in case you add items or if there is a difference in price. What the *•*•! I will go back to using Walmart’s delivery and pick up. I thought authorization meant to give permission. I guess they gave themselves permission to charge my card because I sure as hell didn’t. I am so 😡 right now.
Review by AndrewPhillips Suriyanto1 month ago
My order came from different store than requested, substitutions were made for less quality products at higher prices, and everyday items were not filled so order incomplete. I now need to go to food store!!!
Review by Bafford1 month ago
This company is a fraud! I will be filing a complaint with the BBB. Do not use. Use amazon prime if anything. This company’s customer service sucks, they are unresponsive and they constantly overcharge. They actually just deactivated my account and are still forcing me to pay the annual fee.... terrible company
Review by Joserph1 month ago
Most important their customer service number which is not on the instacart website I found doing a general google search. Otherwise someone will supposedly call back in 2 hours.
I found it on get human dot com
I used Costco with instacart. They kept referring to me by the wrong name because I ordered At another person’s home in 2016. They have my credit card and my email yet the were going to send to my ex’s address I got help from 2 super nice phone support in South America 2 people in Columbia both very polite. I have a problem with the corpratocracy of instacart. Everything is right with costco info, but instacart refers to me as the wrong name. Canceled my order because of them not being able to correct my name and address. Instacart is the problem not the reps. The computer name is changed yet instacart employees cannot see it.
-another problem is they have my money held for 2 business days. Despite me canceling. At least customer service is great after not using the site after 30 minutes of searching and doing a google search.
-greater than costco normal price
-over $35 required, but then there is an over $9 charge
-then a tip for the driver and another tip for the shopper.
-as a mom on a budget I cannot afford this in New Mexico
-even though I canceled before a shopper was assigned it takes them 2 business days.
-5 star company for customers
Instacart can make any business look bad. Beware! Don’t team with them.
Review by Nemels1 month ago
Used instacart several times at my local Food Lion. Food Lion does great with this service. But this is the second time instacart has screwed up my check account. They put a hold on my card for 210.00, then the 169.16 that I spent also came out. They never took the hold off so it looks like a bought over 300 in grocery. This left me stranded at a gas station when I tried to pay for gas with my bank card. Tried customer service, lady was very apologetic, but was basically like sorry not sorry it will come off in 48 hours. What I dont understand and they could not explain was most of the time the hold comes off right away, why not this time? Emailed and got same answer sorry not sorry about your bad luck. Well may I suggest you run your app better and be consistent. So for anyone using this app, I suggest you have ample money in your account because they really enjoy charging you twice.
Review by Rovaniemi Kornkven1 month ago
HORRIBLE. You will pay $40 more between thier service fee and mark up prices. Go with Amazon Prime!
Review by Mr Fox Derrow1 month ago
I would never use Instacart ever again they are thieves. I order groceries for my mother and disable baby sister. I order some stuff the price came up to $104.4 plus tax and they’re delivery price all together was $114.04 that was fine until I’ll looked at my bank statement they took out $135.04 I’m like what the f*** So l’ve called and I asked them how did the price change so high I told them I replace the item that was 0.97 cent for a item that was 0.75 cent how did it turn to $135. I am so confused. I’m not sure how they estimate 0.75 into 135 whoever is dealing with Instacart finance needs to be fired because that’s basic math. Just give me my money back damn I guess you don’t have to go outside anymore to be robbed Instacart damn sure will do it to you.
Review by Mickiengland Sasalar1 month ago
Don't waste your time with this shady and unscrupulous company. I have no words for these types of business practices.