I sent an email to Dr. Swim & got a fast response & fixed my pool. I rely on their site for all of my pool needs. I've run a community pool of 365,000 gallons but running a pool at home is completely different. Thank you "in the swim" for constantly posting articles to help pool owners!
Review by QVval1 month ago
In the swim has everything I need for my pool. The prices are decent and they have all types of deals. I look here first when ordering pool chemicals and accessories.
Review by Devonjanjan Chongkolwatana1 month ago
If you don't have to deal with any of the customer service people then it's fine because their prices are good and the products are good. If you have to actually call and speak to someone, the service is abysmal. These people literally act like you are interrupting their day by expecting them to actually do their job. I placed an order over the phone and had bad service but thought it was just a fluke. Called again today and got someone equally rude who at 10:00 told me there was no one in the office to answer my question and that he did not know when anyone would be in the office. There are other pool supply companies so I think that I'll start doing business with them.
Review by RogerH1 month ago
I was a customer of In The Swim for approximately 13 years. As of today, I will not purchase another item from this company. In The Swim has the WORST customer service ever. When I received a partial order, I called to inquire about the item missing. I was told I would have the item in the next few days. A MONTH later, I still did not have the item. At this time, I purchased this product from another business because I needed to have chlorine tablets to keep my pool up and going. Seriously, it took 6 weeks to get the product, ridiculous! I find it interesting that they blame Fed Ex, but do not accept any accountability for their poor customer service.
The multiple times I called and inquired about this product, I spoke with several individuals who were rude, impatient, and did not care about the customer. Do your self a favor, DO NOT DO BUSINESS with them.
Review by Battsengel1 month ago
Excellent website, great order experience, fast shipment
Review by Psha1 month ago
Great Products, timely delivery, fair prices
Review by Willlams Praed1 month ago
Had a small problem with a hose’s I bought and customer service rapidly resolved it
Review by Athn Aljobouri1 month ago
Good quality products, excellent delivery, just wish their sales site was a little easier to use.
Review by Zapremina1 month ago
Ordered winterizing kit. In the Swim put the wrong zip code on box.
I ordered on August 18 boxed arrived on Sept. 3. It took 3 calls to
In the Swim, each girl had a different story, Finally, I talked to a girl in the know and she put a tracer on it with Fedex. Fedex was very knowledgeable but did nothing to speed it along. I will no longer order from In the Swim. I can't be guaranteed I will receive package in a timely fashion.
Review by Scanton Januchowski2 months ago
Excellent product, excellent service, polite, respectful, fast very fast shipping.
Review by Mevlüde Tamilasami2 months ago
In the Swim is a reputable co and will have your products to you within 2-3 days. All products I have used for opening and closing my pool have been satisfactory. Shipping is free / there is a $10.00 handling fee which is pretty fair. In the 25 yrs I have dealt with them I have had no problems or situations.
Review by Butlersbum2 months ago
I was looking a pool chemical supplier with lower pricing. I tried In the Swim and so far chemicals work and prices are good. I even got a discount coupon which is good for 6 months, not one of those coupons that force you to use in 2 weeks. I have ordered chlorine tablets, shock, stain preventer, cover and water bags and the quality is just as good as my local stores
Review by Merrina2 months ago
I bought a 27x27 round pool cover item co827.literally just put it on and notice it had a whole and was dry rotting above grommet. I contacted the company and they refused to replace it even though it is still under warranty. I should have went back to pool supplies plus the pool cove from there lasted 3 years .
Review by YellowSpring2 months ago
Do not buy from in the swim they do not honor their warranty
Review by Kemarni2 months ago
I have been purchasing from In The Swim for several years now. Service has been great - any problems have been dealt with quickly, efficiently and to my satisfaction. Products are good quality and I will continue to purchase from them . Great selection and reasonable prices. In my opinion this is the best online Pool Products company!
Review by Mihri2 months ago
Good value, fast delivery
Review by Shadowpaw2 months ago
Reliable on-line store. I have had many good years of experiences with them.
Review by JohnathonSmith2 months ago
Item arrived promptly as described. We cut it down for our round spa and when the sun shines (about half of a summer day) it warms the water 5 to 10 degrees.
Review by Reshard Pahapill2 months ago
I would give it a 0 star rating if that were possible. Nothing but promises, then no communications. Horrible company, do not use them. We received a bad pool cover. In order to produce the size we ordered they added to the width by spicing a strip. The strip came apart within a month. We provided them with everything they asked for. Almost a year later and we still don't have the replacement.
Review by Cmego Salamandick2 months ago
Whenever I order anything from your site I always get it quickly and my order is always accurate.
Review by Yaniselis2 months ago
BEWARE! We once loved ordering from In The Swim but that has all changed. Last year we decided to go with a salt system in our inground pool and decided on the In The Swim branded system. Had a one year warranty and they supposedly sold the replacement generators. Well....one year and one week later the thing starts shooting water out of a huge crack that somehow formed. No biggie..we'll just order a replacement. Go online...yes they still claim to sell them...look in the catalog..yep..still claim to sell them. Call, chat, email with customer service and NOPE they don't sell them..but I'm free to start calling these random numbers to manufacturers to see if I can find one. Are you serious?? To top it all off my wife thought she was helping out by ordering a replacement online that was clearly marked "In The Swim Salt Generator Replacement Cells"...$400 and it apparently fits everything BUT the actual In The Swim system. We're done with them, we're done ordering through them for other people, and we're done with our recommendations. I don't know what happened to the company but it has gone down the crapper.
Review by Misodread Derrow2 months ago
fast and affordable
Review by Danyeli Ghamari2 months ago
great service for your needs for your pool.
Review by Mekiena2 months ago
Was terrible. I ordered stairs for my pool late in the evening and called early the next morning to cancel the order because they couldn’t answer my questions about the stairs. The order was not processed but I was told I could not cancel the order once it was placed. Then I was told I had to accept the order and send it back myself and pay for the shipping. I spoke with two people and one was a supervisor. I was appalled at the customer service the two women I spoke with were not even nice. Needless to say I will not be ordering anything except maybe pool chemicals and only if I have too.
Review by Dealir2 months ago
Purchased a solar blanket from Intheswim. Was delivered on time and is very good quality. I have purchased from them before and always have a good experience. I recommend this company