ILVA A/S Reviews

The packaging of the coffee table was by far the best of any packaging that I have received.

Behagelig personale. God service. Levering til aftalt tid.
Kan absolut anbefale ILVA, Haderslev

ILVA on old days was much. Better than now

God service.

There is going to be nothing positive about this review on ILVA's brand and it's customer service because neither of them are to the level and quality I expect from a danish brand in any way shape or form. The painful story will be simplified for reader's understanding.

We purchased a children's bed which has a pull out bed below it. When we purchased the bed in-store at the Malmö Svågertorp location, we double checked with the sales representative that all the pieces were correct and corresponded SKU's with the total package we wanted. We received assurance that it was all correct for the order to commence. Then fine.

Fast forward a few weeks later when we got delivery of it, we suddenly realized the the main bed was a shorter version because the lower insert bed was longer and did not fit into the space below. Furious of course we tried to contact ILVA customer service but it seems their customer service is not connected to the actual physical store but some central hub addressing customer service issues/ complaints. In short, they confirmed that the top bed was the shorter version and that they would replace it with the correct length and that we could continue using the bed we had until they would pick up the incorrect one AS IS. We disclosed that we no longer had the boxes for it and we were told it would be fine to collect. So we did use it and then fast forward to today when the correct bed was to arrive and of course we had issues AGAIN.

The delivery service(which is an outsourced company and not ILVA's own), started with a quite unfriendly gentleman who asked where the incorrect bed was and when we directed him to it, he immediately said he refused to claim it because it was not all boxed up. We were shocked and furious of course because ILVA never disclosed this fact and we at least needed the new bed for our 2 year old. The gentleman took a photo of the incorrect bed and seemed quite unhelpful with no suggestions. We asked him if he was bringing the correct bed and he just said that we needed to set up another time at which point we asked if he was still bringing up the correct bed to clarify and he closed the door and stormed off. At this point we were unsure if he was actually bringing the correct bed or not...but we realized that he just left after 15 minutes passed.

In summary, we paid for a product from ILVA expecting they knew what they were doing but realized they are totally incompetent as a brand, with ineffective customer service and follow up along with a broken logistics set up resulting in poor brand/ customer experience.

In short, we sit here at this very moment, furious, frustrated and peeved with a product we never wanted, with no clear way to remedy our situation except to send another flurry of emails and only hope someone at ILVA gives a hoot about an unhappy customer and actually does something about it. It's straight up robbery since we paid for a product we have still have yet to receive.

NO ONE SHOULD EVER GO THROUGH THIS POOR SERVICE. EVER.

Thanks for nothing ILVA. They don't care about it's customers. Danish hygge never meant so little...

Amanda and Jon in Malmö, Sweden.

I have no option to put zero star here, so i am forced to put one star. Very unprofessional and irresponsible custommer service. We bought a sofa from Ilva Gammel Kongvej, and they imformed us it will take 1month and half before it is delivered. So we waited and we were suppposed to receive it today, between 14:00 and 18:00. So we stayed at home and waited for the sofa and of course removed the one we had to make place. And then we called them at 16:00 to ask about status and we were assured that it is on the way. Then at 17:00 we called again, as we had some friends coming over later tonight, and the awful customer support person was so rude and indifferent saying that something went wrong ( I still dont know what it is!!) and that simply the sofa will not be delivered and we have to wait 5 or more days , like that , without a sofa at home !!! They are a big mess. Don't risk it and buy from them. For sure you will find a better place to buy. Already informed them that we want to cancel the order and will go buy a new one tomorrow. But who makes it up for all the waiting time, and stress they made us go through !!!

Alt for lang leveringstid

Super god information og serviceminded ekspedient.
Levering som aftalt👍

We got nice offer from friendly sales in Ishøj store. Highly recommended

God service. Lang leveringstid, men kom som lovet.

Product ok but delivery person called before time slot to say he was going to drop package.

Cannot rate our experience highly enough. Such excellent service and good products

God service, super leverin

Super service

Great!
Delivered in timely manner

super service

God service. Tidsplanen for levering overholdt

God betjening, super service 👍

Fin service.

Super god service

Satisfied with the purchase

On time and as described, I could not ask for more :-)

Like buying in ILVA ❤️

Super god service og et smilene personale som var til at handle med. Så 5 stjerner til Ilva. Jeg kommer helt sikkert igen 👍

Super god service og hurtig levering fra Ishøj . Godt sted at handle .