We purchased a King mattress from the Ikea store in Minnesota and paid $129 for the delivery charges. It was delivered today and the mattress was left within its packing. When the delivery folks were asked to unpack it and lay it on the box spring they said that the delivery did not include unpacking. That was quite a rude shock!! I called the Ikea customer service and the lady (Victoria) at the other end was not helpful and rather curt, saying that $129 did not cover for the assembly (the mattress did not need assembly, just needed to be unpacked). This was my first and, unfortunately, last big purchase from Ikea. Poor service from Ikea, the personnel in customer service need better manners and training.
Review by Shemmie1 week ago
Don’t buy online and don’t try to complain to customer service either because they won’t respond or they’ll hang up on you THREE times. I bought a closet system and all of the parts were literally just THROWN into one big ass box. Nothing was secured, the boxes (and the board to my system) were warped because nothing was correctly packaged. And no I try ruins either. I’ve been a long time okra customer bit after this (and after leaving multiple messages for their customer service) I can confidently say that IKEA is some ass. Won’t ever waste my money here again.
Review by Brooklynpk Armentano2 weeks ago
Horrible in everyway. Never have any products. Worst shopping experience online and their store even managed to surpass the horror. They are a joke compared to their competitors and don't deserve the single star I'm forced to give them.
Review by Randia Ndanusa2 weeks ago
With ikea product I have only good experience. When I buy online or in the real building, there is no problem for me. The prices are not the lowest, as it used to be, but the product are still in good balance: price and quality. Thx
Review by Couponer Valimahomed2 weeks ago
Bought a sofa and it turns out almost ALL of the hardware is missing! I contacted them by phone and email, yet 2 weeks later, still no hardware. Also, no explanation, no discount for my inconvenience, and no couch that I can sit on!
Review by SupraMKIV3 weeks ago
Damaged parts, missing parts,HORRIBLE customer service; cannot contact ANYONE or get a returned call
Review by Jaune Listner3 weeks ago
My husband ordered a bed worth over $600 online on 04 July 2019 at 10.26pm . He got confirmation that it would be delivered on 09 July 2019 by Fedex. The next day, 05 July, he called to cancel the order and it was all good with Ikea. Nevertheless, Fedex came and dumped the items outside our condo in Old Montreal on the same day (09 July 2019) unsigned for and unguarded. My husband got home from work and saw the items outside and took them upstairs (to 4th floor without elevator. Mind you IKEA claims that they deliver without elevator up to 3rd floor). After this, our ordeal with Ikea began. Calls after calls, we spoke to several managers after 50 minutes wait on the phone on average to speak to someone in after sales. They'd promise someone would come the next day and no one would show. We even spoke to a manager who had the guts to suggest we put it in a car and drive it over to them even after I told him we didn't have a car and that we placed the order online and paid for delivery. He promised he'd arrange a truck himself to come and pick it up. Another day lost and nothing. So, at that stage we decided to call the bank and request that the payment made by credit card be reversed since Ikea was holding our money and refused to give us a refund. The bank initiated the reverse process and it was then that Ikea decided to come and collect their bed. They promised a $75 dollar voucher which we still haven't seen. The whole ordeal took 3 weeks to settle.
We decided to give Ikea a second chance given their gesture of goodwill ($75 voucher) and ordered items worth over $500 online again. I paid for express delivery (next day). I got confirmation once the payment went through on IKEA.com that the items would be delivered today, 04 August between 9am and 1pm. I get two missed calls from Ikea at around 9.49am. I tried to call the number and couldn't get through to anyone so I called the 800 number. The guy could not find the order number I gave him, which I had received from Ikea.com (and I never got an email confirmation). Then he used my phone number and other verifications to find the order. It had a completely different number. He thought I had got it wrong but I told him I had made a screenshot of the confirmation and read it to him twice. Then he tells me that there must have been a mistake because the order was made in-store. I was shocked. I never went to the store to make the order. He could not explain what happened. They have a glitch in their system and no one has the bleakest idea they did? It turns out my delivery was scheduled between 5pm and 9pm, therefore I had lost my morning, and now I was going to lose the entire afternoon/evening. So, I spent my entire Montreal Summer Sunday waiting for Ikea. Past 9pm, nothing! I call again and again. Wait time of course 30-50mins on average, only to be told that nobody knows why my order has not arrived so some delivery dept. person would call me on Monday. I guess I will have to reverse the payment again and they should do what they wish with their stuff!
DO NOT SHOP ON IKEA.COM! YOU WILL NEVER GET WHAT YOU ORDERED!! AND THEY WILL NOT REFUND YOUR MONEY UNLESS YOU TAKE DRASTIC MEASURES!!!
Review by Byjaguargd3 weeks ago
Tom at product quality in customer service at IKEA in West Chester, OH was the best help anyone could ask for! Assistant and took us step by step with “how to” put together a metal dresser drawer that 5 people before him could not figure out. Great man with a great personality. Definitely ask for Tom at West Chester IKEA!
Review by Beomseo3 weeks ago
I will never buy anything from Ikea again! The products are good and reasonably priced. However, I ordered a table online and it came damaged. I tried to fill out the on-line form to report this and got an error message on the page. I then tried to call for assistance and after going through the menu got the message that they were experiencing an unusual number of calls and couldn't respond - goodbye! No opportunity to leave a message - oh, but did direct me to go online - which of course I had already tried. This wasn't once or twice, but at least five different times. Finally my husband made the 1 hour trek to take the table back to our nearest store. Today I receive an email saying my order was shipped and I had not placed an order. I had to go through this same routine - fill out the on-line form to email and it wouldn't submit (I am computer proficient so didn't forget a required field). I then tried to call and got the same message I'd received before. Now I'm afraid I will have a new table delivered and have to return it all the way to the store as well - products good, customer service very bad!!
Review by Partdog Handsel3 weeks ago
Always a great experience!
I love Ikea and how easy everything is to use! Wish their website had better ui/ux - hopefully, they'll work on it soon! :)
Review by Poniea3 weeks ago
I lost my air pod case with one ear piece in the case, called to the store and they confirmed they found it in the bathroom with an exact description of the left ear bud inside and a white case, I notified them I will come next day to pick it up but next day they are telling me it’s not here and 6 min. After I called somebody else came an claimed it! When I expressed my confusion to the rep all she had to say was “ I guess you are out of luck “
Review by Auristenio3 weeks ago
Ikea.ie and "delivery" day (witch you choose) is the most horrible experience ever.
I ordered several times - never - come at that day! For what you have option to choose delivery date if you not capable delivered me on THAT day? Not day AFTER!!! Not two days after!!! That day!
What's the point? Do you think that I choose day randomly? I choose day when I'm free. And I expect that for 10 euros you capable in approximately 7 days from order - pick items and send them to me ON TIME!
And "costumer service"? It's a joke, not costumes service.
Review by Muktasim4 weeks ago
Purchased furniture item on line including shipping. Item was defective. Called IKEA to schedule pickup for item to be returned for refund.
Called 3 times, each time a long wait, got through to someone only to be transferred to “solutions dept” where nobody picked up. Waited twice for 90 mins and again later that evening waited for over 2 1/2 hrs and still no one picked up. Unbelievably horrendous service from such a hugh company. I’m now going to go through Better Business Bureau as per previous reviews suggest. Hopefully they can resolve the issue. Never shop on line for major home items that need to be shipped to your home....there is No AFTER SALE “Solutions Dept”..it’s a scam...BUYER BEWARE.
I wish I had reviewed this site prior to my purchase...
Review by Mattishall4 weeks ago
Appalling customer service. Delivery cancelled last minute with no explanation. No good will gesture to compensate for having to take another day off work for the rescheduled delivery. Delivery cost is also extortionate at £39.
Review by Cureton4 weeks ago
While I love Ikea for their products, their customer support is, by far, the worst I have ever received from a major company. They are inaccessible, and even when you finally can reach a person, they are unhelpful and often unresponsive. I've had significant serious issues with deliveries, parts needed after the fact, and general questions, and in no instance have I gotten a satisfactory resolution to the issue. It's really hard to buy their larger items, as I'm aways worried what will happen if I need some kind of help. It's really a shame.
For example...I’m trying to buy a somewhat custom drain/trap for an IKEA sink. You can’t. You actually have to buy the whole sink. Just for the drain/trap. True story.
Review by Chicopul1 month ago
Good quality/price ratio, great variety in stock, fairly fast delivery (8 days), support in replacing a defective item whose defect was found out during assembling can be improved: it took two weeks to have them recognize the defect (difficult and slow communications) and three months to get a proper replacement.
Review by Vengly1 month ago
GREAT PRODUCTS AT REASONABLE PRICES
Review by TobyNicole Hjk1 month ago
Really bad experience with online shopping. Delivery has been canceled two times. I had to wait at home and they would not tell anything till I had to call.
They do not refund the delivery fees or anything, it seems they do not care about their online shopping experience.
Will never buy again online.
Review by Moriaty Telman1 month ago
Literally worst customer service experience I have ever had. If I could give them less than 1 star, I would. I was ordering furniture for my company for an event. I only placed the order after being promised it would arrive on a certain date. In the process of trying to place the order and confirm shipment, I was put on endless holds, transferred multiple times and hung up on. When the order was finally placed, they couldn't find in the system to tell us when it would deliver. And yet, they charged my credit card as soon as the order was placed. I have now been on hold for 15 minutes while they start the process to refund my credit card. I will never order from this store again!
Review by McPvP1 month ago
Will not order online from IKEA again. I ordered a sofa online along with the cover for it. The cover was not delivered with the sofa. So, I went to the customer service website and found the number to call. I have been trying for a week and have called at least 10 times to try and get someone but every time I get that "they are expecting a higher than normal volume of calls and cannot take your call right now." I have also tried to fill out the email form that is the alternative option and it has not worked. So, a week later and I need this sofa cover and the problem still has not been fixed. Beyond ridiculous.
Review by Matkailija Derrow1 month ago
Some time has passed and my complaints have still not been resolved. IKEA in Murcia in Spain is not serious. My complaints are not being processed. IKEA MURCIA does not call me back. When I call IKEA Murcia again, they always let me wait at least 1 hour on the phone. IKEA Murcia supplies broken and damaged cabinets and they do not solve the problem. IKEA Murcia promises a lot, time and again but does not keep its promises. IKEA Murcia leaves me with damaged cupboards, doors and shelves and does not supply any new parts for the cupboards. IKEA Murcia IS UNRELIABLE. IKEA Murcia also works with a delivery service that throws shelves and cupboards. For me there is only 1 solution and from now on it is to buy furniture and cupboards from another company. I warn you: Do not buy anything at IKEA MURCIA. You will regret it otherwise.
Review by Gaveen1 month ago
Most people here can't follow simple instructions. IKEA is cheap and they have everything. They can offer cheap products by saving space and selling most things in kit form. That means you have to put things together yourself. There are written and visual instructions. Super easy. But if you have 80 IQ and can't read even with pictures, maybe it will be hard for you. Meanwhile, they have saved me a lot of money over the years. Good staff, cheap, good furniture, cheap good food.
Review by Bixxyboaler1 month ago
The website is broken in so many ways. Login is borked. Password reset doesn't work. Site has links to the back end that fail to resolve.
Review by MrNamsam1 month ago
I would like to thank the Security staff at Ikea Umraniye in Istanbul.
We visited the store today and during our visit my sister lost her wallet.
We informed the cashier personal and they contacted the security staff. Just within a few minutes they informed us that some customer has left a lost wallet to them.
After a few question to make sure that it really belongs to my sister they gave it to her.
It was done in s very professionell way
Greate thanks also to the honest Guy who found the wallet and gave it to security staff.
Best regards// Hamidreza Gholiof
Review by Dalyarook1 month ago
My review is of their customer service
I went to the Greenwich branch last week and took a ticket to stand in the customer service queue. It took over an hour to get served. Afterwards I went to the in store taxi service and they quoted £10 more than Uber explaining the extra was to put his seat down for my product - I got an Uber !
This week I rang customer service which said I will be charged £6 for the call ! I hung up quick . Rang another customer service number and waited 15 minutes and asked about the malm drawers I bought that didn’t match the ones I bought last year. They said they had changed the colour and their is nothing that they can do goodbye.
Swedish hospitality isn’t something I want to experience again.