WOW I have never seen so many bad reviews- maybe Im not talking about the same thing but I have a proform treadmill that came with a free 1 year Ifit sub and I LOVE it!!!!! The trainers are so movitational and the locations they go to are so cool!! Ive never had as many problems as all these users. I couldnt live with out ifit. It makes running alot more fun
Review by Yulong2 months ago
I have a proforma Tour De France bike, do NOT buy it. The bike suddenly stopped working, the screen froze and would alternate between a blue and white screen. I called the support staff and was told the absolute only solution is to purchase a $400 replacement part. So, spend $400 or have a useless piece of equipment is the decision we’re all left with. This is a complete scam, if the company produces a product with a known defect they should be covering the replacement costs or at least a bulk, nothing about this is acting in good faith. I asked for my ifit memebership to be refunded, of course that was denied too. I strongly advice people to look at a cheaper alternative to any of their products, this is similar to buying a Range Rover. It’s expensive and looks great when it works, but when it breaks and it will break, it’ll cost you a pretty penny.
Review by MickNick Shahwan2 months ago
I can't activate my treadmill because the card was not in the box anywhere. I can't use it and I can't get anyone to contact me. I can't get hold of anyone. I'm almost positive it's a cover company. I will not be providing my card # to a sketchy company. Money wasted.
Review by Bevery2 months ago
Don’t waste your money. Fortunately I don’t need ifit to use my treadmill. When the program did work I enjoyed it. However many times I would go to use my treadmill with ifit I would get an error message asking me to connect to an access point. The treadmill was connected to the internet. The service response to fix this is very slow. I often felt like they did not read my emails or know the functionality of my treadmill even though they had the model number. I won’t be renewing the membership.
Review by Gallen2 months ago
Was pleasantly surprised.
I purchased a treadmill and iFit came with it. I didn't want to use iFit, the software seemed great but I wanted to use competitive training products (Zwift). I had to activate the product with iFit, but then forgot to cancel after the end of the trial. I called iFit the same day and with less than 10 minutes on the phone had a refund issued to me. They were very nice and didn't try to sell me anything. I was scared but it ended up being easy.
Review by Fuman3 months ago
I’m laughing because everyone on here does not know how to read the owners manual or have the patience to work with an iFit agent for any help. I’ve been able to sign up for a free account through the iFit app, and despite what everyone says, you don’t need to buy a membership to use your machine. I activated my machine after I read the owners manual, and once I finally decided to get a membership, I’ve never had any problems since I’ve carefully read the manual on proper maintenance for my machine. Always get to know your machine details, and ask lots of questions if you need clarification, especially with billing. Thanks iFit!
Review by RaW3 months ago
This company is horrible. I have wasted more time on the phone and internet trying to get my machine to work than actually working out. DO NOT BUY THE EXTENDED WARRANTY!!! They will never respond or fizz the machine. The website has no way to contact anyone. My machine has lost the program that runs iFit and it now boots up to a blank desktop after having gone through its Linux boot up. Apparently that is not covered by the warranty. I can’t get through to anyone at the company or warranty company that can/will help. Going to have to throw away a very expensive machine. This company is pathetic. DO NOT BUY ANY OF THEIR PRODUCTS!
Review by Sovsem3 months ago
ifit turns your exercise equipment into a $1500 adware box.
Every time you turn it on, it will till you it's not connected to wifi to update the software.
Next, it will ask you to logon to your ifit subscription. There's a very small area to click to get past this. In other words, it makes it seem as though you need to subscribe.
Finally when you get to the menu screen, in the top right you can hit "manual start" for it to work like a normal treadmill.
When you finish the workout, you go back to the beginning and start all over again.
Understand that if you buy the equipment, a decent portion of what you paid is for a touch screen, software, and menu's to get past when you could normally have pressed a start button on the console itself and have it work.
The ifit marketing practice is just.... shameful. You paid over a grand for a machine, and must go past adware to turn it on. Every. Single. Time.
Don't go to customer support.... there is none. It's a website with pre written answers for you. None of them to do with the actual problems you encounter.
The machine itself is a nordictrack, and that part works.
Review by Parveena3 months ago
VERY reluctantly tried the ifit service after reading other reviews. I absolutely detest cardio workouts. I very recently purchased a treadmill that came compatible with ifit. I didn't initially set up the ifit, because of all the reviews, and honestly, I think they could be far more transparent in their practices and would likely do better for it, but that's just my opinion. I ended up deciding to give it a try and chose it over Aaptive ONLY because it syncs natively with the treadmill. It was very easy to set up, sync with the treadmill, and start choosing programs to run. I had no issues at all with the streaming. I found the run quite less unbearable using ifit than without it. The sync with the incline for the changes in terrain, being able to see my progress on the map and being able to map out my own runs is pretty cool. I found myself actually looking forward to my next run. I'd say the motivational component alone is far worth the cost. Honestly, most people spend more money on coffee each week, so if you are like me and have issues staying motivated, then it's well worth it. After trying out the service, we are going to sign my wife up as well. In addition, not that the other bad reviews are completely unwarranted, but the terms and conditions do lay out most of the issues people are complaining about. I guess I'm one of the few that actually read those. For me, I was willing to give it a try anyway, even if it did cost me to try, and thankfully I am happy with it.
Review by Idaree Copperwaite3 months ago
Awful, awful, awful. I rarely get a workout without the app freezing. It’s a pointless app. The trainers are ok, one of them can rarely keep their time, although some of them are very good. I feel like I was duped to get this equipment because of the IFit feature. I’m tired of calling for troubleshooting.
Review by Rimzim3 months ago
Just like other users here, only reason I had to sign up with iFit is because I HAD to to get my equipment activated. Never used their APP. Then they charge for a year ( I am sure they have said it somewhere that they will do that knowing no one will ever read it and they will legally get the money from customers ). I called like couple days behind to cancel so of course I was fully responsible for that yearly charge and they would not even want to hear Refund because I had agreed to their membership conditions and failed to cancel within 30 days. But fortunately I had purchased my Treadmill from Costco. Called Costco and even though it was not their fault, they listened to all my frustration and refunded my iFit membership fee. Why would I not buy from Costco and why would I now EVER return to iFiti or for that matter buy another ProForm. iFit and ProForm are same company is what iFit rep told me when I said why did I need to sign up to any service when all I wanted to do was use my equipment that I bought.
Review by Bobminx4 months ago
If I could give them zero stars, I would. The customer service is awful. I've been waiting 2 weeks to get a reply from iFit support. The software might be great when it works but thre are no resources for you to fix problems/glitches when they occur and customer service takes FOREVER to respond. I love my Nordic Track treadmill but I hate that I am dependent on iFit software to be able to use it.
Review by Mevid4 months ago
For anyone wondering how to get rid of the "register your product" on your screen, long-press the Bluetooth button, you'll be able to use your equipment after that without bull.$hit subscriptions 😊
Review by Nemie4 months ago
Having to activate the machine through Bluetooth is ridiculous and it doesn't work. I tried many times , following the directions etc. I tried calling and spent a long time on hold. I have tried contacting them through email. I got a form answer that said try this and that and the answers are not helpful. This machine is going back.
Review by Tishj4 months ago
I wish I could give a solid zero.
Review by Batteoui Aardweg4 months ago
After spending hours with them trying to make it work, it didn’t so I tried toncancel my 191$ membership and have my money back and for 11 days too late after the 30 days period they refused even thought this perticular membership just started 11 days ago since I paid for a single month before that. But the paiement were on the same day. When I called the employee was very unhelpful and after I ask for her supervisor phone number she gave me her email adress saying she would answer quickly. She never did. So I paid 191$ for something I can’t use.
Review by Tiemy Watkeys4 months ago
I have wasted a ton of time resetting my email and password and I still can’t sign into my account on my treadmill. This is not the first time this is happened and I’m sick of it. I would never buy this product!
Review by MonaM5 months ago
Complete crap. I created an account for my free trial. I then activate it on my iTunes account and am now in an endless loop of not being able to start my free trial because its linked to a different iTunes account? I can't even use the free trial I created. Whoever programmed this app should be shot and fired. Then shot again. I have to also restart the damn thing everytime I want to log in.
Review by Jalpah Savopoulos5 months ago
I wouldn’t even give it one star. Useless. Waste of time and money. I signed up thinking it would be good motivation but every single workout they had wasn’t compatible with my elliptical. Even though the elliptical came with the IFit compatibility sticker. I signed up for the monthly subscription but they charged me for an entire year! Didn’t know it wouldn’t work with my machine until after I signed up and spent what seemed like forever scrolling and clicking on every elliptical workout in the menu.
Review by Telega5 months ago
i'am new victim of iFit i use a card that dit not have my name and still managed to take the money on it .i read their policy of use and cleary we will not take any money if you do not use our services . i think this site is a fraud that be punished ;i think address is not the real one???FBI take action
Review by Evridiki Migliozzi5 months ago
I bought a Pro Form Treadmill from Big Five. No one told me -- or rather WARNED me -- what was in store. I had my husband and two competent friends spend a Saturday afternoon putting this treadmill together. It wouldn't run. They spent extra time on it. Couldn't figure it out. Why? Because it has to be ACTIVATED ONLINE, WHICH INCLUDES A TRIAL MEMBERSHIP! That's right, Pro Form/iFit (the parent corporation) holds the machine you just bought hostage for this membership. I couldn't believe any company could be this idiotic. I'm now spending an evening writing the worst reviews I can so I can spare someone else the grief. BTW, if you do buy one, the trick is to hold down the iFit icon on the console for 30 seconds. The machine will magically turn on Go figure. Tomorrow I'll be spending more time cancelling my membership.
Review by Vaikundaraman6 months ago
SCAM ALERT! I ordered a treadmill desk. DESK! They required that I sign up for an fitness monthly subscription at $17 per month to even get the machine to turn on! YES, you have to subscribe before the $1600 desk will event turn on. Buy from another company. There are lots of treadmill desks out there.
Review by Chiu Shuqin6 months ago
I was forced to signup for a trial to unlock the basic panel on my simple exercise bike. That included being required to input a credit card which is ridiculous. It talks about a monthly membership but when you go to the website, you see it charges you for a full year right away when your trial is done. Sketchy. I never planned on keeping the membership so even more annoying when I tried to cancel and find that the cancel button doesn't work, and I tried on three different browsers. I had to chat with an agent to cancel. They were great and immediately cancelled my account so no issues there, shoutout to Stella, but this whole process is just sketchy bad business practices that makes sure I will never buy anything that involves iFit again.
Review by HansenKees6 months ago
Wish I would have read these reviews before purchasing the equipment. Even though this is a secondary company to the equipment I think proform should be doing better then offering this as an option to there products.
Horrible customer service. Glad I never signed up with them.
But never got my free trial year either. Go figure.
Review by Djurdjica6 months ago
I've been having an issue with my workouts updating. It's been updating for weeks and just keeps circling on screen. Treadmill works, just cant get to my stats because it's stuck on that screen. Tried to call ifit for help, but have been on hold for 20+ minutes each time with nobody answering the phone. Unacceptable for how much I am paying for this damn treadmill!!!!!