I've never been so disappointed in a company or customer service before.
On 1/14/19, I purchased a treadmill and a one year ifit membership (with membership due to end on 1/14/20).
Being that I was enjoying my subscription, I decided to purchase a second machine, an incline trainer, with a year one ifit membership plus an an additional 2 years of membership (with membership due to end on 9/2/2022).
ifit is now saying that they will not honor my full second purchase and will end my membership on 1/14/2022 because that's when I made my first purchase and activated my account.
Had I been a new customer or used a different email/account, my membership would end on 9/2/2022, almost 9 months later than what they are honoring, but because I was a RETURNING customer to their service, they have decided to cheat me out of almost 9 months.
What in the serious...... The most ridiculous thing I've ever dealt with. I have two receipts showing the dates and what was included/purchased and they aren't willing to honor the fact that I indeed made a purchase on 9/2/19 and my membership should end on 9/2/2022 based on that purchase.
Companies that do this to people really make me sick. It's fraud and it shows they have no loyalty or care for their returning customers.
New I should have gone with Peloton.....
(Also, Emily from their customer service team really needs a few customer service lessons.....)
Review by PurpleRain1 month ago
I think this is a great program. There are some definite areas where the app lacks functionality, like searches for types of training or levels, but the foundation is there. The trainers that I have followed were engaging and the scenery provides a wicked distraction from the torture of indoor running. I havn’t yet been auto-billed as I am on my free trial yet. Still, if the app gains modern functionality I don’t mind paying.
Review by Iriolexis2 months ago
WARNING: CREDIT SCAM!! URGENT: REPORT iFit to the Bureau of Consumer Protection and your state and federal representatives if you've tried to cancel your membership and can't and have had unauthorized charges on your credit or debit cards.
If I could zero stars I would. We bought a Nordic track and thought we'd try iFit since we got a free trial. It was useless. The system is a piece of junk and the workouts useless. I IMMEDIATELY canceled the renewal on the iFit account within days of signing up for it. I also removed my credit card from their system. One year later, we're AUTOMATICALLY CHARGED $400+ for another year of iFit, even though our credit card number is not listed on our account AND after we canceled 11 months ago!! We try to call their customer service and of course there is no answer. (Why am I not surprised - con artists do this sort of thing.) We are in the process of disputing the charge with our bank. We're also going to file a complaint with the Bureau of Consumer Protection and with the state and local reps in our state - as well as those in the Ogden or Logan Utah where iFit is supposedly located.
Note: iFit is owned by a company called ICON Health & Fitness, Inc. They also own Nordic Track - so this is one big INBRED SCAM. If you try calling the ICON phone number you don't get an answer either and you're redirected to an unanswered number at iFit. ICON Health & Fitness
Customer Service Department
1500 South 1000 West
Logan, UT 84321
Review by Shenikia Burnim2 months ago
I bought a gold gym exercise bike. It said I needed to go to ifit to activate it. When I got there they tried to force me into a monthly supscription even though the bike I purchased could only show basic stats like calories burned. How dare a company force you into a monthly paid supscription to only give you the basic benefits any exercise bike has offered over the last 20 years, and shame on walmart for allowing this product in its stores
Review by Wallström Schnoz2 months ago
I'm a fan of iFit. Some of the other reviews are right in that there are several easy things they could to to make the product better, but overall it's a great start and sooooo much better than just getting on the treadmill or bike with no video or coach. I work out more often and longer due to less boredom and it's probably all due to iFit coach. They are still a young company and focused on getting more videos so it's understandable that some things are lacking.
Positives: Good video quality. Limited issues with equipment interfaces not working. Aside from the infrequent issues, it works well. Training programs are varied in both locations and intensity and duration so you can find what you want. You can always manually override speeds also to customize the workouts in real time which helps. I'll often look for just where i want to run and then adjust the speeds, do intervals, etc to make it my own workout but with the view I want.
Negatives: The website is not very good. You really should be able to filter and search workouts to enable you to easily find workouts that fit your needs. Then star them so they show up in the top of the list on your machine. The way they categorize workouts is also confusing. They have this intensity rating and it seems like everything is 1/7 so what's the difference? They need a much better way to say if the workout is beginner, intermediate or advanced so we can find what we like. Also on the machine they should let us favorite workouts so those stay at the top of the list. Also with the program groupings (10 workouts at the same place) they really should give us a rating on if it's beginner, intermediate or advanced so we know before we start.
At the end of the day though once they get enough workouts filmed and sort out their website, filtering and searching and provide better overviews of the workout groups for how hard it is I think this will be a great product. I can see myself for sure signing up for more years in the future (2yrs came with the two machines I bought).
So some work to do - especially in making the website better so we can sit on our couch and plan out workouts better, but overall pretty good.
Review by Creche Feiertag2 months ago
I have the S22i and I love it. I like the mountain bike rides with the trainers and would love to plan a trip to Chile to try some of the bike rides there after riding them virtually. I live near Moab Utah and thankful for the 22 mountain bike rides there I can try before heading out. I wish the pedals were of better quality and the bike seat, but I added different pedals and working with the seat. iFit is a lot of fun
Review by Assavalertpaiboon2 months ago
Purchased NordicTrack treadmill that included a "free" 1 year iFit membership. Wife created her profile and account on iFit. She never gave any credit information for billing. After a year they charged the card used to purchase the treadmill. Nordictrack never mentions this on any receipt. Avoid Norditrack and iFit. It is a scam. Called their customer service 5 minutes after call center opens, been on hold waiting to cancel. Will see if anyone ever answer the phone.
Review by CustomerLeonardo Chiereghin2 months ago
iFit is really a disappointment on a number of levels. Aside from the exorbitant cost, which they claim as similar to the cost of a gym membership (which is total BS, because a gym membership includes equipment, staff, building, etc), the iFit workouts are not intuitive or realistic, your “personal trainer” is just a recording, and it would appear that Proform, Nordictrac, and other brands that make iFit the brains of their machines are really more interested in long term sucking from your wallet than building functionality into the equipment they designed. This really comes home to roost when you see offers like getting a treadmill "free" when you sign up for 3 years of iFit Coach - umm... do the math - 3 years of iFit Coach is about the cost of a nice, new treadmill... So it's pretty clear that their goal is to hook you - but don't be duped - iFit is really not worth it, and when my "free" year is up, I'll be running on my "dumb" treadmill wondering why I spent $1300 for a dumb treadmill...
I'm going to address a number of issues here, starting with the lack of control over your workout time: My wife and I allocate 20 min for a workout each morning, alternating between our iFit enabled treadmill, and our older technology elliptical. Focusing here on iFit Coach and my iFit account only (i.e., I'm not reviewing the machines - this is about iFit, although the machines are far too dependent on iFit)…
WORKOUT TIME: The iFit library does not provide a search capability (that I can find) that will let me search for 20 minute workouts on either the treadmill screen or online - instead, I have to scroll through hundreds of "suggested" workouts and try to find one that is close to 20 minutes. Why does this matter to me? By the time I’ve found a workout, my wife (who is on the elliptical), has already started her workout (we workout together). It wastes my time trying to find a workout, because the search tools are both non-existent and SLOW (I'll talk more about how SLOW the interface is later). I do have the option to create my own 20 minute workout, but that is a manual process (which should be inherent in the machine, but it’s not). I'll talk more about creating workouts next.
MAKING YOUR OWN WORKOUT: I have a large screen computer monitor in my office, so creating a time-based workout on my iFit account ought to be easy, right? Wrong! The user interface is cumbersome, doesn’t consider the limitations of your machine, and the font is tiny. My treadmill inclines between -3 and +15 degrees. The slider on the web page used to create a workout goes from -20 to +40 degrees, but the font size and small graph creation area make it very difficult to see and manipulate the graph. My iFit account should know what machines I have and should tailor the user interface to my machine (or at least give me the option to do that). The graphical interface lets me move graph lines around, but the graph area itself is only 2 inches tall on my large screen, and since my treadmill only covers an 18 degree incline range, and the website covers a 60 degree incline range, the actual graph area I can use is less than one third of this – or only 2/3” tall – so picking your desired data point has to have a lot more mouse precision than it should require. You can move the graph lines above and below the usable range of the treadmill, but the treadmill can’t go there. So you really have to spend TOO MUCH TIME creating a workout because you are trying to put a bunch of data points within a small band.
CANNOT EDIT A WORKOUT YOU CREATED: OK, the ability to create a workout lacks good user interface, but once it’s created, you’re stuck with it! Even though you have to give the workout a name – once created, there is no tool to pull it back up and modify it, or copy it and create a variant of it. Seriously??? So if I decide my workout is too hard, or too light, I can’t revisit it and change it – I have to start over! What sort of user interface is that? Since I can’t easily find 20 minute workouts on iFit, at least let me create my own library of them and allow me to edit/copy them! And a bonus bonehead feature – once you create your workout, FINDING it isn’t easy either – you have to find the workout you created by searching in your iFit workout calendar. Seriously? Why don’t they give me a library of workouts I created and then let me (from the treadmill) just touch which workout I want, rather than make me scroll through my calendar for “scheduled” workouts.
OVERUSE OF INCLINE MOTOR ON GOOGLE STREET WORKOUTS: Google street view workout looks pretty, but clearly, the incline and the street views shown are unrelated, or weakly related, at best: I thought I’d program in a run I do sometimes in the “real world” in my neighborhood. That was very easy to do, but there are a number of unrealistic things going on that make no sense, and detract from the workout. First, the treadmill is constantly going up and down MUCH more than the real world. I know the real world route, and there are long, gradual uphill sections that I know well, but the treadmill is going up and down as if the ground does that – which is distracting, but more sinister than that, I can tell you as an engineer that the incline motor is probably the weakest part of any treadmill, and it’s being needlessly overworked (maybe that is done on purpose so they can get even more money from you for repair or your next treadmill). The bottom line here is that most real world runs don’t have constantly changing inclines – certainly not to the degree going on here. Another dumb thing about the street view runs is that in the real world if I run faster I complete the distance faster, but in the Google view, it didn’t seem to matter if I was walking at 1 mph or running at 5 mph, the workout still took 54 minutes. How does that make any sense? For the cost of iFit, you would think they could hire someone to do the math to show that a 2 mile course doesn't take the same time when walking or running.
The canned workouts you can choose from the iFit library are a mix of videos and still images. I was hoping for more videos while running, but most appeared to be canned still images as you run. I can live with that, but again, running faster doesn’t change how fast you see images, and as with the Google street runs, the treadmill is constantly going up and down, even though the terrain in the photo looks flat.
REALLY SLOW ELECTRONICS!!!!! Despite the high cost for my Proform 2000 treadmill, the electronics and response time is pretty poor. We keep the treadmill on 24/7 because to turn it off (switch at the base) it takes NINETY SECONDS to just boot up to where I can BEGIN to make selections. Once it is finally on, then I have to change the user (assuming my wife last used the treadmill), and then there is another delay while my iFit account boots up. THEN I have to find my workout (in the calendar, as noted above), it has to load, and FINALLY I can start working out. By this time my wife, who is doing a 20 minute workout on the elliptical beside me, is probably in her 3rd or 4th minutes of her workout… So we now leave the treadmill on all the time to at least cut out the boot delay – but now I’m wasting electricity, and I have a screen lighting the room all night. Some of the slow response is probably because it is syncing to my iFit account over wifi, but honestly, I have a LOT of gadgets in my life that sync over wifi, and they are ALL a lot faster and more responsive. The electronics built into the treadmill must have been designed in 2005 and are running on a clock speed of that vintage.
IFit is plain and simple, a blatant money-making activity by Proform and NordicTrack to continue to make money after the machine is purchased – and to add insult to injury, you pay more for an iFit enabled machine. Yes, most iFit enabled machines will work in manual mode even if you don’t have an iFit account, but what really irks me is that a machine with a computer inside won’t let me create/save my own workout, unless I pay an ungodly amount for a subscription to a 2nd rate membership that provides 3rd rate functionality and 4th rate speed.
Here are some concerns about the future… I plan to ditch iFit once my “free one year” is up, but once it’s gone, I’ll just have a very expensive, but dumb, treadmill. Clearly, Proform and Nordictrack (made by the same company) don’t focus on the functionality of their hardware, they want to sell you iFit, and make it painful to leave. Yes, I will be able to manually control my treadmill later, and I’m told that there are 50 workouts loaded into the treadmill itself (most of which are nowhere near my 20 minute goal, or just are not my sort of run), but my ability to create my own 20 minute workout will be gone (which is insane, because I should be able to save workouts I create without an iFit account!). So I might as well have bought a dumb treadmill at a much lower cost, and would have been happier with it. The main reason I got the ProForm 2000 was that it goes to -3 degrees when running downhill, but once I ditch iFit, to use that incline I’ll have to hit the incline and speed buttons manually (while I’m running) – since there won’t be any way to pre-program that. Have you ever been running at 5 or 6 miles an hour and attempted to hit a button while your hand was bobbing all around? Not easy, so I’ll probably not even change the incline much after starting a run. On my old machine I hit 8 degree incline and 5 mph, and stayed there.
Oh, and did I mention tiny font on the treadmill? I have to run with reading glasses on if I want to see anything! For a touch-screen display with letters the size of pencil tips, that is ridiculous!
My advice – do yourself a favor and buy a dumb treadmill – it costs less, and the electronics don’t tie to iFit’s limitations and speed. I wish someone had written a review
Review by Yungbicpl3 months ago
Membership came with rowing machine for "free". Nordic track did not say it was a auto renewing membership. 1 year later I was charged. Underhanded nordick track has lost me as a customer.
Review by Besnik3 months ago
I got a 1 year subscription with my treadmill. The site is bloated and not well laid out. Claim multi-thousand workouts. Why so many? If your preference is leaning toward high incline/lower speeds on a treadmill, iFit is not a good fit. For multi-$100 fees per year, not worth it. Lately I have been creating manual workouts and avoiding the bloat on the site. I was recording many of my workouts manually when I travel, but now they have modified the "log workout" section to the point of it being useless. If you want to spend $100s of dollars for recipes and things that are not useful, join this site. Although I love the Nordic Track 1750, I hate that it's tied to this site.
Review by Jlwyatt3 months ago
I cannot agree more with every poor review. I wish very much that I have gone with another bike. iFit is a horrible application with the worst user experience I've ever seen. You can't search or filter for any classes based on type, instructor, experience, series, etc... you have to scroll through them and you usually never find what you are looking for so end up doing the same ones over and over again. The class rating makes no sense. Come on, these are not hard updates... Also, the customer experience is HORRIFIC. It's weeks before you get a response on anything.
Review by APham3 months ago
Horrible ... run for your life. Almost impossible to speak with someone. Poor responses, e-mail messages regarding subscription don’t make sense. RUN FOR YOUR LIFE.
Review by LauraStapley3 months ago
Absolute rip off. Bought a nordic track as i wanted to be able to put my own workouts in ,every time i turn it on it wants me to pay a subscription And sign up I want to return the machine.
Review by Fatimzehra3 months ago
The reason you only see 4 and 5 star reviews on the Nordictrack website is because the link that they send you to leave a review expires after a couple of months. Customer Service will not give you a new link to leave a review after that time.
We purchased a Nordictrack s22i bike in late May. In October the bike stopped working. We called their customer service to figure out what was going on and was told that the controller was out. We were told that it would be shipped within the week and they sent us a video of how to fix it (weird since we have a warranty and expected that a tech would install the part). Then I followed up about 3 weeks later and was told that the part had just arrived and I should get it in about 2 weeks. Then after a week and a half I followed up again and was told that the part was on back order.
Initially, when you buy the bike, the customer service is incredible. Once you have the bike, expect to be on hold for 2 hours or so or to wait about 45 minutes if you try live chat. Also keep in mind that their customer service hours are basic banker hours. I had to take time off of work in order to take care of my issues. They advertise their hours as one thing, but you'll find out when you try to contact them that they are closed.
Before it broke, the bike was fine. Good resistance, measured cadence. The elevation feature is cool on the trail rides, but really not necessary. I liked the fan. I also like that the Nordic bike screen swivels. There is a switch on the bottom of the bike to turn it off when you're done. We also had it plugged into a surge protector. We were told that we should have unplugged the bike after every use. We were told this was the reason why the controller went out. Essentially, the controller affected the cadence and resistance. One morning it stopped showing up on the screen and stopped affecting the bike-no resistance. Just like riding a 10 speed on a flat surface or down a hill.
As for the bike, the bike seat shifts and clicks as you pedal. I had the screen freeze up half a dozen times before it just stopped working. There is no bluetooth to connect earphones with Nordictrack. I think there is a way to connect a heart rate monitor with the ifit app on your phone. It's not intuitive and I never figured it out. Ultimately, I deleted the ifit coach app because it crashed every time I turned on my phone.
In regards to content, the backdrop for Nordictrack bike classes is distracting. It is the bike on top of a brown Persian rug, surrounded by those white, plastic candles you get at Walmart. The whooshy light display on the mirrors makes me nauseous. The music isn't quite right either. The sound balance between the trainer and the music is often out of whack. I'm not a big fan of the coaches. They are ok, but not very inspiring. We did like Aanya. The yoga was good, but limited-they only offered a certain number of classes. The weight lifting was funny. For some reason they wanted to video the classes out in the open in foreign countries. The coaches always seemed rushed. One particular class had me laughing so hard because you could see the producers talking to officers in the background.
All in all, we regret our choice to go with Nordictrack. We bought the bike on the misinformed notion that the brand was established. If we could do it over again, we'd get a basic bike showing cadence and resistance, then get the Peloton app. (Before the bike broke, we actually subscribed to Peloton and used their biking programs. We used the manual option on the Nordictrack bike.)
Review by Samzz3 months ago
DON’T DO IT.....not a good service at all. Quick to take money off you, and forever to provide a refund! Contacted 3 different service reps,45 minutes or more each time over the course of 20 days...all telling me different things. Saying they would issue a refund, then telling me it was still pending on their end...and that it was my banks fault...and that it was never issued in their end, that I would have to wait another 5-10 business days. The list was endless as to why they had not yet issued a refund.
Poor customer service, uneducated and poorly trained service representatives. I have ended up disputing through Visa in hopes to get my refund!
Review by CoCPlayer3 months ago
We have the Sole F80 and love it. The iFIT coach is total crap. We only TRIED to use it for a couple of months and gave up. A total waste of time. App seldom works and it's impossible to get help or get anyone to answer a phone. The iFIT coach came with our treadmill; price was included in our purchase. After a year, they automatically renewed us for just under $200 and we cannot reach anyone to remove this or get our money back. We do not have an account to close, we never registered with them. Our bank is disputing the charge and I have to cancel my card and start with a new one...a complete and total hassle. Please do not get the iFIT and insure you use a prepaid card or money order. This company is a total scam. We are entering a complaint with the BBB as well, but looking at their reviews, I don't believe they care.
Review by Ms Lester4 months ago
Don’t waste your money! Never works properly. You will spend more time on the phone than on the treadmill!
Review by Aarondier4 months ago
Had to give a star rating before writing, otherwise NO STAR is more appropriate... I had a free trial, used it 4 times, and found it totally useless, glitchy and slow with limited or useful advice and value.. (my internet runs around 84mbps full fibre.) So tried to unsubscribe, had to jump through several hoops, before finding out how, & clicked the End Benefits button as directed, and thought that was the end of it, until they took a payment of £12.99, I completed the same end benefits as instructed, but was charged again the same as before, this went on for 3 months, total paid £38.97 for using the product 4 times, I had to have a online chat to discover The only way to cancel the subs was to use the App...(The member of staff I chatted to, was not at all supportive, or appear to care about my issue)
This cancelation process is not obvious to anyone, the End benefits on the web site is in the FAQs, but not the App... It's a scam and recommend you do not go anywhere near the dam thing....Totally unfit for purpose..
Review by Kwazi4 months ago
A total scam. We bought a brand new treadmill from Wal-Mart.com - it arrived quickly and was easy to assemble. However, to turn it on you have use iFit.com to "register & activate" the treadmill, which requires a credit card to start an iFit membership (which we had no intention of using). Once this is done, they let you know that all you have to do to activate the treadmill is hold the "iFit" button on the treadmill for 30 seconds. We now have a working treadmill, but had to spend another hour navigating the hopeless iFit website to find out how to cancel the useless membership so we wouldn't be charged monthly fees.
Review by JamesandKarla4 months ago
The worst company ever! The app never worked, I cancelled iFit, yet STILL got charged a year a few weeks after cancelling! Every customer service application (chat, phone call, etc) refers you elsewhere, after you spend 30 minutes on hold. Am I supposed to take a day off work to wait on hold? Would that even solve this problem? Would they pick up the phone or would it just remain on hold til business hours end. Unbelievable. They need to be reported
Review by Dhairyashil Museka4 months ago
I have been a member of ifit for 5 years. I totally loved all my workouts. Now they have this interactive program which made the membership price sore. I don't want to do the interactive program. I just want to do the workouts with the premade videos. they should offer offer a choice .
Review by BethBartke Aadde4 months ago
I gave them one star for answering the phone once, but I was transferred twice. I have been in the phone with then for a min of 40 mins and the most was 47mins.
My top end model S22i bike will not connect to any Bluetooth device, not even the IFit iPhone app. They will not help me with it and will not answer the phone!
They will not answer repeated emails either.
My last email to them was demanding they respond or I return the bike and seek a total refund.
The bike is great along with the video workouts available, but so far I can’t track accurate progress in their own site or app and there is no Bluetooth connectivity with this machine.
I urge caution when buying this machine. And I would suggest looking at Peleton first, although their monthly is more expensive, I’ll bet they are there when you need them.
Review by Bedfordshire4 months ago
I am being scammed by Ifit
Review by Gaynaud Lawyers4 months ago
Was forced to give credit card info no exaggeration machine is literally locked until u do so and to cancel is a very long process I'm very upset and dont even wana work out anymore I wana get my exercise in by bashing whoever made me do this heads into the ground until I'm physically unable to do so
Review by Eusje Knorth4 months ago
I bought a PRO-FORM 305 treadmill. Nothing fancy, just $499 kind of machine. What do you know...the screen was locked! I could have it unlocked for only $15 , per month, payable to some crooks who didn't feel like advertising the scam BEFORE product is purchased. Actually on their own website it says "some people complain about the monthly fee but is ONLY $15" hahahaha yeah, is only $15 so pay up suckers :))))) Anyway, on their website you can't find ANY help regarding this stupid scam membership, how to cancel it, how to stay out of it , etc and not even telling them I'll complain to my state attorney plus I'll start a class action suit...they didn't care, why would they :) so I had no choice but try everything, judges want to see you tried everything before suing so i tried and I found a way to unlock the screen without paying jack to those crooks:
on your screen of this product, on upper right corner, you will see a blue sign, says "ifit" on it, press and hold for 25 seconds. It will unlock the screen. Crooks at Ifit "forgot" to mention this anywhere on their website nor will their "customer service representatives" will mention it either, scumbags, they should fear karma...steal big today, waste it all on doctors tomorrow you clowns :)
If your machine doesn't have a blue ifit sign on upper right corner then maybe sign there says "bluetooth?" If yes, press and hold for 25 seconds on it, I am sure it will work as well.
Never give your credit card numbers to clowns that engage in fishy business like forcing you to pay up in order to use a product you already paid for.