AVOID! Or at least be aware that if your order goes missing they don’t care and will NOT refund.
They are not covered by EU laws that you actually receive your item/s.
I was a regular customer and kept orders under the customs amount. When your order goes missing you will be told to 'maybe check the last place it was seen/scanned' - which is an International depot hub - more than an hours drive away for me! Then given the brush-off.
If your missing order does end up eventually being returned to iHerb, they will charge you all the shipping costs and some made-up fees, from what’s left of what should have been your refund.
Not worth doing business with them. Avoid.
Review by Larragh11 months ago
When I ordered products from iHerb, in the checkout it was stated there will be no duties and taxes on the shipment, or other additional charges made by DHL beside the shipping charges of 9 euros, but after few days I received an email from DHL that I need to pay additional 66 euros to be able to receive the package of overall shopping + shipping costs of 105 euros.
Most of the displayed cost in the amount quoted by DHL is the fee for DHL paying the tax to customs for me which is more than the tax cost itself (12 euros, I checked)! I never asked DHL to pay my taxes for me. Products I ordered were not liable for duty, what was as well shown on DHL invoices I received.
Avoid using DHL!! They always add hidden costs to the shipment without notifying the customers before the checkout process, but instead before the delivery is due.
I asked Paypal staff to step in to resolve this issue. Even though I've showed them a screenshot of the post another customer left here on Trustpilot, who had the same issue with iHerb as I and she was given a full refund by Paypal, I still wasn't given one! So when the package finally returned to their warehouse they told me I have been given a full refund in a form of reward points which are equivalent to store credit. So I decided to make the best use of it!
I simply ordered a single, lightest, most expensive item for that money and had UPS deliver it to me. That way the customs ignored it, nobody cared to charge me extra for anything and in a way I got my money back! Now on to delete my iHerpes account.
TL:DR: STAY AWAY FROM THIS SCAM COMPANY!!!
Review by Nedrickhunch Schachtell1 year ago
This company ie.iherb.com gives you the impression that this is their "Irish store". In reality your order is routed back through their US operations and you what you are charged when you check out is not reflective of what you are actually charged. You will be hit with VAT PLUS CUSTOMS PLUS DHL HANDLING CHARGE for all of the above (on top of the cost of postage from the US!) which only becomes clear when you have to sign for the package. There is a few words of a note on the checkout that their may be customs charges for your country but since you are using their "Irish store" why would you think you would have that? These guys are incompetent and while not technically scamming you - - they are not informing you of all the costs clearly. This is either intentionally done by someone there with no ethics or no competence in online commerce...possibly both.
iHerb is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about ie.iherb.com.
North Lake Avenue 301