I recently shopped with iDiamonds for the second time. I ordered a pendant and when I received it, I just didn't love it. Don't get me wrong, their stuff is really nice quality, but it just wasn't “wow” on me so I decided to look into the return process.
I called customer service and spoke with James, who advised me on how to process the return, what my options were, and how shipping worked. He indicated that it was no problem to make a return. I was pleased that this company is so nice about accepting returns. It can sometimes be hard to make a judgment without trying something on, and they understand that. I used a pre-paid return label, so I didn't have to pay any fees or anything. I tracked it and they confirmed when they received it and gave me my refund the following day. The return process was fast and stress free. Knowing that, I will definitely shop with them again.
Review by Natalje Scrogham4 years ago
I had a great experience purchasing an engagement ring and matching band through idiamonds. Going through a couple big chain store was a pretty traumatizing experience for me that left me wondering if I was going to have to sell a kidney to be able to afford one. I was very impressed by both the prices and the quality of the ring I received, and so was my fiance. Scott was extremely helpful throughout the process, and when they did not have a matching band available, quickly got in touch with his designer and made it happen(I'm talking like a day). We had some time constraints and he worked with me to make sure it would be here in time. I got a phone call right after I ordered confirming all of the details, and he let me know that my order would arrive in 2 weeks. Overall, it has been a great experience and I definitely recommend them!
Review by PompeyNAS Floridis4 years ago
When my husband and I got engaged, I didn't put much thought into finding him a wedding band, but as our big day began to approach, I started to panic. My husband has a unique style, and all of the rings I saw in popular jewelery stores were so generic! I was finding the same thing in every store I went into, so I started asking around. A very helpful friend of mine sent me a link to idiamonds in the midst of my panic, and I was really quite pleased with their selection. While they had some traditional options, it didn't look like the same selection of rings I had seen ten times in the past week. They had hundreds of styles to look at, and ultimately I found one that fit his personality perfectly. My husband wanted it to be a surprise on our wedding day, and when he got a first look at it after our ceremony, I could tell he loved it. He knew that I was having a hard time finding the right ring and reassured me that I definitely had. If you're looking for a great wedding band for your husband to be, check idiamonds out!
Review by Gouree4 years ago
Thanks iDiamonds you made a task that seems to be a mission impossible, an easy one.
My wife loves the pendant I got her
Review by DoodDad4 years ago
I ordered the Indunn wedding diamond ring in 14k white gold.
The order process on the IDiaminds web site was very easy to navigate. I was contacted by Idamonds moments after placing my order. It's so nice to be contacted by a person. My email questions were answered the same day I sent the inquiry. The ring....just WOW! sparkles and shines and fits. I would like to see other reviews from customers on the web site, that's the only negative. My husband and I will shop with IDiamonds again.
Review by Argimiro Hwedi4 years ago
I was very pleased with the service and assistance during the ordering process. Upon receiving the ring I was completely blown away at the quality of the work! I would purchase from Idiamonds.com again!
Review by Charmichael Suat4 years ago
It took me a while to warm up to the idea of buying jewelry online, especially since I live in New York - the Mecca of diamonds and jewelry. However, these guys made it so easy that it felt like ordering Chinese food.
My wife is happy and my finances are intact! I would have loved a few more options on the size of the necklace I ended up getting, but other than that, service, price and delivery were AMAZING. Thank you.
Review by Zafarullah4 years ago
I’m in a relationship with my girlfriend for over 3 years and last month I wanted to engage her. It was supposed to be surprise, so I decide to order the ring from the internet. One of my friends recommended me iDiamonds and I liked the website instantly. Organized in neat categories here you can find any type of diamond ring in easy manner. I did the search for the diamond engagement ring and every ring was categorized. I went for the classic engagement ring. My buying decision was so fast just because this website offers great description of the rings, lovely photos and affordable price. It was a really smooth buying experience for me. I got the ring on time and it looked, and felt, as on the photos. Recommended web shop to get your rings! I’m buying my wedding ring from here.
Review by Linjh4 years ago
I am very satisfied with the pendant I bought for my wife from idiamonds.com. She was looking for something very specific and she was really surprised when she realized it was the pendant she was looking for. They are professional and provided an excellent service. I found the online chat very useful as a first approach and the whole purchase process was perfect. First experience was excellent…I will buy again!
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