I purchased 2 cases. They are beautiful. It is very hard to change between one another because the cases are realy hard and I'm affraid not to scratch my phone. Other than that they look premium. I just wish they were protecting my whole phone because now on the sides around the buttons it is completly naked... top and bottom of the phone is also without coverage. I will use them with joy.
Review by Tonyippee Perpetuo1 month ago
An appalling customer service experience!
The order went through incorrectly- I checked the confirmation email straight away and contacted the team immediately to inform them that the colour on the order was incorrect to the one I had selected. Within less that 30mins of back and forth conversation I was informed that ALTHOUGH it was less than 30 mins after I placed the order...they were unable to put the order right as it had already been dispatched!!
They have made no attempt to put the situation right and, even though it states “you can CANCEL or return your order within 14 days” this is clearly false advertising.
The advertised email address of idealofsweden.co.uk also does not work as this was my first means of contact.
Clearly false advertising and laziness to address the situation- don’t waste your money as this is a company that clearly don’t care once they have your money.
I have shopped with them previously, but would not again now.
I teach customer service and this has been an excellent discussion point for the classroom up and down the uk for an example of how not to treat your customers if you would like them to return!
Review by Leamona Slepkov1 month ago
My marble phone case arrived and I liked the design but soon noticed some manufacturing defects. I decided to keep using it because the defects were not obvious unless you looked closely. A couple weeks later I noticed my phone wasn't holding a charge through the day. Apparently the phone case prevents my phone from getting a full charge. I tested my theory by removing the case, sure enough the case is causing issues. Waste of money.
Review by ForRex1 month ago
Worst purchase experience ever.
Get two XS cases two weeks ago and comes out one of them cannot wireless charging while the other one just works fine. And their response is they cannot guarantee other brand charger why not buy a new charger from them?!
So disappointing and disgusting. Worst service and worst products.
Review by Irmela1 month ago
Quick & efficient service delivered the correct product which was of a high quality.
Review by Meep Hiltachk1 month ago
Great quality and design.
Review by Steavphan2 months ago
Really nice case and it fits perfectly
Review by Muggles2 months ago
Great product and good service
Review by CKen2 months ago
The cases on the website look amazing and for £30 you expect to get what you pay for. The delivery that they charge £2.99 for is really good. I have no issues and it came promptly however the design doesn’t look any where near a premium or glittery. It is a printed on design with no 3D. It’s 2 dimensional and misleading. Not worth £30
Review by Binned Chanakira2 months ago
Sadly I didn't read reviews before buying as I was taken in by the beautiful designs.
These are cheap looking plastic items. The designs are beautiful, but printed straight on to poor quality plastic.
The images are completely flat/2D. This was called Sparkle Greige and there is no sparkle/metallic or depth to the design.
I will be sending these items back asap and by reading other reviews, it sounds like it's not going to be easy.
Absolutely gutted that these are such poor quality - so so overpriced. I'd not even pay £15 each for these
Review by Leanice2 months ago
I'm surprised at some of the reviews as the case I ordered arrived within 2 days. It was packaged really well and looks like a decent quality case. The design looks gorgeous so all in all I'm very happy. Would definitely use again.
Review by Yoc2 months ago
Very overpriced for what they are. I've got a total of four of these cases, my first one being purchased at the start of this year. One of these was a limited edition Therese Lindgren case and was £40 instead of the usual £30. I used this case from the time I got it in April until a month ago when I noticed cracks on the top two corner pieces. These were stress cracks and not where the case had been dropped. The cracks are in the same place on each side and there's no damage or chipping to the case. When I compared this case to my other three, I noticed there are inconsistencies in the designs of these. Some of them, like the Therese case, have only two small corner pieces at the top, leaving the rest of the top of the phone exposed. Others have a solid part going right across the top, meaning there's more protection and no strain on these two tiny corner pieces of plastic. The cases are a tight fit so it's quite clear this is a design fault. I contacted them on Instagram about a replacement, was told to contact them on the website. The contact form on the website is absolutely dire, still looks like the design of the very original iPhone (why?!) and ends up failing to send my query anyway. All in all, it seems like I've been messed around and no one really wants to solve the issue of me paying £40 for a case that's barely lasted three months. I've since purchased four Burga cases, for a lot less money, and they are just as sturdy but don't have the same dodgy design across the top, thankfully. I've been completely put off ordering from this company again because I don't know which colour has what design - I would be happy to buy again if I knew which ones have the solid design and which ones have the iffy corner design. Also, like others have mentioned, these are often not what they claim to be in terms of appearance - some cases have 'sparkle' in the description but there's no sparkle on any of them. They're just standard printed designs. I also have huge reservations over their removal of the option to pay through PayPal which gives you cover if the order doesn't arrive. All in all, I can't see me ordering from them again.
Review by Litening2 months ago
Great service - iPhone case is beautiful and came the day after ordering.
Review by LyricCentral2 months ago
I ordered 2 phone cases on the 7th July and have not received them, very disappointing and feel it was a big con.
Review by Banker2 months ago
I bought a pink safiano leather case for my iphone x and the quality is very disappointing. The cover has started to turn black and the closing button is non magnet...like almost non existent. Not to mention the inside cover is black!
Review by Hediye2 months ago
I found the poor wasn’t sparkly like in the picture & has chipped already. I think for £40 the Quality is very poor
Review by NancyK2 months ago
Paid £40 for a cheap piece of plastic! Had better cases for a £1 off amazon!! Absolute scam!
Review by Tuisha Souber2 months ago
Stylish looking case. I love it.
Review by Kochenna Derrow2 months ago
They took a long time to get back to me on a query about a wrong order that was sent to me. Be careful when you’re putting your card details in, they charged me twice and we’re unhelpful when I needed help on the matter
Review by Naeko Scaillierez2 months ago
When I ordered my case and screen protector the packaging was wonderful as was the quality. 4 months later the case is slightly cracked and so is the screen protector. All their products come with a 12 month warranty, so all I needed to do was send off an email and they dispatched a new screen protector and case the same day. Amazing! I won’t go anywhere else.
Review by Elving2 months ago
Horrible service. I was deceived by providing an invalid track number twice. Thanks paypal was able to return the money. Today I looked, they removed the opportunity to pay Paypal. Keep in mind that your purchase is now in no way protected.
Review by Tijam Derrow3 months ago
I bought my first phone last year and it was really good. Then, this year, I decided to buy a new phone case + a power bank with the promotion "Buy 1 get 1 free" in June.
I received my package within a week even if it was written the delivery was between 1-4 days but that's ok. Then, I saw that my phone case wasn't well printed but the power bank worked well.
But since two days, my power bank doesn't work well anymore. I charged my power bank fully as indicated by the LEDs and when I want to use it, 2 out of the 4 LEDs are shut down immediately but I don't know why because the power bank was fully charged.
So I'm a little bit disappointed because my first time with your brand was really nice but this time was terrible.
Review by Yongking Aliana3 months ago
Great phone case. Very pleased with the quality and design. I've dropped my phone a few times and it's withstood the impact - no problem. Will definitely buy from iDeal of Sweden again.