Idea Bank S.A. Reviews

Avoid as cancer!
Avoid as cancer!
I had an account in that bank for more than 7 years. it as open just before I moved from Poland
But I was using my British phone number for 6 years and more the less everything was in order.
Until I was migrated to the new system "Idea Cloud ' more than a month ago.
I was trying to login to a new system but I didn't receive any validation SMS.
So I've contacted customer service, I was informed that I need to change my phone password, so new password was generated but I don't receive it as Idea bank just decide to change my phone number during migration so nobody knows what phone number is now in their systems.
I have raised a technical ticket to the support and formal complain.
My technical ticket was closed with the information system does not support other then plish phone numbers and after a month I've received replay for my complaint that they are sorry by the system do not support any other than a polish number. No solution no apologise for a mistake they made no compensation!
So now I do not have access to my account via the internet or phone and to my money, no one in the entire Idea Bank is willing to help to resolve that problem.
Thy doesn't even apologise to me!
So if you consider using that bank DONT !!!

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