Great value for money and the van was very conveniently located. I did have a few problems unlocking it but those were resolved by the owner quickly so were not a major problem for me as I had allowed ample time for what I needed the van for. Hopefully this was an exception, but its probably not a bad idea to allow a little contingency time when hiring just in case...
Review by Jhirmaine Derrow1 year ago
I’ve used before but this time tops it. Van couldn’t unlock remotely the key was hidden under rear driver side bumper?! Engine hissed as though turbo pipe was off and the engine was covered in oil and that was just drivin from pickup to my house 15 minutes. Cancelled rental now fighting to get money owed to my inconvenience
Review by Marsea1 year ago
I was charged recently 0.08p on my credit card one month after I had used the service. I asked icanhire to explain the charge and I was informed that this was generated by the system and given no further information. The customer service representative then cut my call and abstained from answering my callback. I think this is very suspicious behaviour and further investigations into this company show that it is difficult to make a formal complaint. Although the service was good at the time, the follow up charges (without invoicing or notification) is just unacceptable.
Review by Ellyb1 year ago
First time using the company. The van was a bit dirty and had many dents, but the service is great. I rented a van for two hours, and find the prices very reasonable.
Review by Wibisono1 year ago
Simple van rental, vans are a bit used but the automated system they use is easy and the customer service is second to none and so much more reasonable than other hire company's, will deffinatley be using again.
Review by Turborob1 year ago
Exactly what it says on the tin, and a great first hiring experience. Yes there were a few dings and dents on the van but that's to be expected, however internally the van was spotless, everything was in great working order and overall really impressed. Will definitely use again and would highly recommend.
Review by Vrmconnect1 year ago
1st time I have used this service it was cheaper cmpared to competers without having to pay a deposit was great.
Easy to pick up location near to where I lived
Overall a good experince
Review by Nunyabizness Baltuskoniene1 year ago
Incredibly clever and efficient way of hiring a van. No time-wasting paperwork or hanging around at a vehicle rental reception waiting for keys, vehicle etc. If you need a replacement van to run your business and keep up an image, you may want to spend two or three times as much on a more immaculate vehicle but if it’s an occasional one-off to move something from A to B you can’t go wrong.
Review by Lynch1 year ago
Good Customer Service always nice to help. The van was a bit old but the convenience of picking up the van when you want and dropping it off when you want are great. have used them for years and they have never let me down.
Review by MarinaT1 year ago
Simple to rehire. I booked to hire for a Sunday on Saturday night. Got all checks done and paid within 2 hours.
There were no vehicles available for full Sunday, so I checked hourly availability for the closest vehicles and booked from 3pm to 1am got my job done. Perfect.!
Perhaps for the less tech savvy, the website can automatically highlight partial available options.
Review by Krusty1 year ago
It is very convenient
Review by Kambra1 year ago
Nightmare experience, avoid.
Review by Sughran Pistawala2 years ago
Very quick and easy to book and impressed with their automated processes and call center was available if required. Will use again.
Review by Desideria2 years ago
I have to admit I was a little apprehensive after all the negative reviews here, but I'm going to give you the benefit of my personal experience.
The van (Ford transit SWB) was exactly where they said it would be.
Unlock by automated system first time no issue.
Took the key out of the key safe, with the provided code.
Spent 10 minutes photographing the damage to the van and checking the hirer log book, and apart the damage already stated, a few ding and scratches (exactly what I expected for a 59 plate vehicle with 127,000+ on the clock)
It started first time, I took it up the M4 and M5 (to Exeter from London) and back (about 400 miles ) with out a single issue.
Refueled to the level I received it at (maybe a litre or two more) and locked the keys in the safe, and locked the van using the automated telephone system. Without issue.
Yes they are not brand new van, yes they are only as clean as the last user, but they are roadworthy and suited my purposes. Convenient and cost effective, drop off and pick.up 24/7.. will use again with out hesitation.
Review by Jarders2 years ago
Fantastic. Went to collect some furniture I'd just won on an auction site, at 1.00pm, and it didn't fit in my car! I was back there by 3pm with an icanhire van and delivered the furniture home safely. After pressing a few buttons, and jumping a couple hoops, it was a doddle. Thanks- will deffo use again! Chris. Brighton.
Review by PalokaFx2 years ago
In the many years of hireing cars and vans this must be the worst company I have ever had to deal with. 1: Van not left in the location given. 2: Unable to unlock Van with code given so had to contact HQ. 3: van smells like an animal had died in it. 4: Van looks like it had never been cleaned EVER. Pet hair all over the passenger seat and driver seat stained. 5: Van drove like a pile of S***. 6: Told to leave the engin running if you need to use the tail lift. 7: Unable to lock the back shutter as there was no lock and just being held by a single bit of wire. 8: Rear shutter totally damaged.
When I informed I CAN HIRE of all the issues the first thing the Franchise owner said was 'Whats your problem' (rather than 'Sorry, how can we help you), then 'Have you hired from us before, because I can tell you now you won't be hireing from us again' All this in the opening moments of a conversation....Great customer service
I ended up just putting the keys back in the van and telling them to come and collect it.
NEVER AGAIN - AVOID, AVOID, AVOID, YOU HAVE BEEN WARNED
Review by Muzariah2 years ago
Waste of time, no communication.. I booked a Luton van for an office move, this was very time dependant and we had hired staff to help. Went on a 1hr 30min goose chase to pick up van; we could not find any van at the location. Called support they said to look harder but at that moment they could not locate it remotely. I called back and was told the systems were down and there was nothing they could do or an alternative they could offer us. Thanks a bunch.
Review by Garit2 years ago
Very good service I've used there vans a few times and never had a problem with the service
Review by Namefizzyade2 years ago
The best business model, pricing, customer service combined ever. Love it.
Review by Bartolino Aikuij2 years ago
DO NOT USE THIS COMPANY.
If I could give 0 stars I would.
I made a booking and was asked for some additional information. I called back within 30 minutes but couldn't get through to their "24 hour support line", it just rang through. I tried 3 times and sent two emails, but heard nothing until 2 days later when I was informed my booking was cancelled and there were now no more vans available.
I then hired a van from a different location. The van wouldn't unlock but again, the "24 hour line" was apparently sitting in an empty room. We finally figured it out ourselves.
The money for the hire was taken out of my account along with two additional payments, with no invoice or any clue what the extra charges are for. I have been trying for 4 days to get through but no answer on phone or email. I will be taking further action to get my extra money back and try to get this unlawful company shut down.
Review by Freddi2 years ago
Very good efficient service
Review by Vermeersch Netto2 years ago
Condition of vehicles is often questionable, but I don't really mind if I am just moving stuff to storage as I don't normally drive vans so feel a bit more at ease with something that isn't pristine to begin with! Fairly easy automated processes and call centre available and helpful if you need to extend hire etc. Would recommend.
Review by Traceii Khenglawt2 years ago
I'm back using Icanhire and like before is great, fast, convenient and cheap...
I'll be use it again soon...
Review by Melr2 years ago
Really easy to use and so easy to book. I was really happy with the service. Would highly recommend.