Bad experience. Their logistic FedEx has lost my package. They has delivered to the wrong address. Ibigbean Did not follow the order and ask me to manage with FedEx. It has to be their role to do that. More than 1 month later still nothing. Now I am asking for refund and do not hang reply. I do not recommended Ibigbean !
Review by Linczia7 months ago
Have received no communication since they took my money. It's been 2 weeks. I am stressing that it will not be here before Christmas and it is the primary gift for my 2 daughters.
Review by Stepheric7 months ago
Excellent! This was a Christmas gift for my 13 year old cheerleader and she absolutely loves it! Delivery was very timely and setup was simple. The air track is great quality and exceeds my expectations!
Review by Monicole Ressis8 months ago
Company leads consumer to believe it's a US company. Customer is not notified that will be shipped internationally and amount of time order will take in production and then shipped. When paying large amount of money for a specialty item, more details need to be disclosed to customer. I am still waiting for product to be shipped hope product is quality like website states.
Review by Maurali8 months ago
My daughter loves ibigbean products. They are good quality and the company ships quickly.this is the second time buying one of their products. We will definitely do business again with them.
Review by VHearn9 months ago
I've contacted Ibigbean twice about a leak in an air track under warranty and they did not respond yet. I have purchased a new, larger air track from this company. I hope this experience will be better.
Review by RaggedyMatt9 months ago
i have had my ibigbean airtrack for almost a year and it looks and feels brand new! it is super durable and has no holes, it's also super bouncy. also if you fall it dosen't hurt and feels like a pillow. if you want to see how bouncy it is, check out my account. @flippinkatya i also have a 5% discount code which is katya5. i really hope you consider purchasing from this great company!
Review by ItsSimply10 months ago
Ordering was easy, so no issues there. The only issue was that the chat support stated that they would answer at any time. I waited over 20 minutes for someone to come on, but no one ever did. Regardless of this, as I previously stated, the ordering process was simple and straight forward. The item shipped around the time they stated in the description - it even arrived a few days earlier than expected. Overall, a good experience.
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