Ordered something on Nov 28th, and it supposedly shipped on Dec 3rd, and I still have not received anything. Contacted Customer Service, and it took them 3 days to respond, and all they did was ask for my address again. Then 3 days later had to email again to ask what was going on. According to USPS nothing has shipped yet. So here I am, 2 days before Christmas, still waiting on something I ordered on November 28th.
Their customer service is useless and no help. They just keep telling me that it has already shipped, yet USPS says it has not. Now that I am asking for a refund, they just disappear and stop responding, and now my nephew has no Christmas present.
AVOID THIS COMPANY!!! THEY ARE HORRIBLE!
Review by Raynesa1 month ago
Despite the company website claiming to be based in Wyoming, the item will ship from China and take a month to get to the United States.
Review by Lucylastic2 months ago
I wish I didn't even have to get 1 star it has been over a month I have never received my order. No one will reply when I try to contact. There is no phone number. Awful company
Review by Lordcase Ignatzia2 months ago
They refused to honor their 100% satisfaction guarantee. I tried to return something and they said only if it was damaged or didn’t fit in which case they would exchange it. This is not mentioned on their website. DO NOT ORDER!!!
Excerpt from Website:
We stand behind our products so strongly that we offer a full 60 day 100% satisfaction guarantee, aka the High Five Guarantee. Yes, we are that sure you will love our products :)
Our guarantee is based on something as simple as a handshake – the deal that you'll be satisfied with your purchase, and if you're not, we'll make it right. We guarantee that we'll hold up our end of the bargain. It's just how we do business and we are here to help.
Review by Priyantika Baksyte2 months ago
WARNING WARNING WARNING =Stay TF away! If I could give NO stars I would. My product is sitting at post office now at the 'return' center in NC. Disputing the charge with CC company now - I have all the all the documentation for the return and them saying I could return.
Review by Salzburg3 months ago
Ordered an item over 2 months ago and it still has not arrived. Don't believe their shipping times. Maybe it will get here eventually.
Review by Bafford3 months ago
In the FAQ it states:
"As soon as you make the order you will receive the confirmation email which means your order is securely received. Your order will be processed and shipped usually within 1-3 days, but usually the very next day after your make the order. The rare exceptions are when we are running a special sale when it might take couple of days longer but never exceeding 5 days."
I placed my order Sept. 6th. I received shipping notifications on Sept 9th, 13th, and 18th. Which means TWO of the items in my order exceeded 5 days by a LOT. I made the decision to purchase BASED on those dates.
They also hide on their site that things are coming from China, so you get it sometimes a month later. The website just states that it is a US-based company, you have to hunt through their FAQs to get even close to the truth.
Their stuff is cheap and crappy quality - their images are deeply photoshopped. When you try to return anything or complain, someone replies with useless canned responses that ignore your complaints and put you through a complex return process designed to prevent you from returning anything. Then, you get a notification that everything is exchange only anyway, something they ALSO hide on the site.
Total sham company.
Review by Lawrencia Keyvanfar4 months ago
I would give 0 if I could. Took 6 weeks to get my order which was 4 weeks later then they said. No one would respond to my emails. I never even opened the package when i got a customer service rate our product from them. I was given instructions on how to send item back and i did immediately with tracking number and receipt confirmation and it has been 2 months and 20 unanswered emails and no refund. So now they have my money and their china produced product back. Horrible horrible company
Review by Melchior Makoczy4 months ago
Do not order from this vendor!! Horrible experience. Site claims to ship in 3 days with a max shipping time of 15 days. I ordered in Sept 6wks before Halloween and got items in November. Tracking shows they only shipped 1 of 3 items in the 3 day window. The other items were not shipped until 2 weeks after I opened dispute with Paypal. A full month later! Received items after when I needed them, so useless, but wouldn't wear them anyway as they look nothing like picture on website, nor are they compression as claimed. They are just cheap poly shirts. One Thor shirt was TEAL GREEN, the other LAVENDER PURPLE. They were to be navy blue and gray. Horrible! And Paypal isn't helping because Seller shows tracking...even though they did not ship according to posted terms. Unbelievable. Oh, also even though they say US seller all over site, the packages come in little bags from China. You have no recourse. Stay away!
Review by McKandie4 months ago
Ordered 10-11 for Halloween, did not arrive until 11-6. They say they are a US company but their products are shipped from China and do not allow refunds. Do NOT order from this company!
Review by Ebn Halfteck4 months ago
They say in their website that are a US based company, but the everything is shipped straight from China, takes forever and the quality is literally CRAP, I ordered a pair of leggings and it feels like my legs are wrapped in plastic, the fabric is the cheapest garbage you can find, I wrote to them because I wanted to return them and after 4 emails I gave up and decided to write reviews on as many places as i can so other people don't felt victim of this scam shady CHINESE company
Review by Oodles4 months ago
It took 6 week to get the order ( the site says it will be delivered in 5-10 business days) . Now I am trying to send it back and get a refund but customer service does not respond. Stay away !
Review by Glaniv Bettenga5 months ago
Horrible, Horrible, Horrible customer service. Took over a month to get my order and when I did it had come from China. It took so long to get that the event passed. I had contacted customer service several times to check on status and did not get return emails. When I wanted to send it back I did not get any return email until I got a survey. Once I got the survey they responded immediately and gave me instructions on returning the item. it has been 30 days since they received the unopened item, with a tracking record and receipt confirmation and now they have my money and the item and will not return my emails about my credit. Horrible company.
Review by Siripuram5 months ago
I purchased a product in January. They delayed shipment until November. Then although updated by myself they shipped it to an old address that I had moved from (since it had been 10 months since purchase). I contacted them to inform them and they blamed me and stopped responding. As of now they've stolen my money.
Review by Joycb Doctorow5 months ago
Don’t buy... this is Pure crap, very deceptive business, Placed order and learned it was going to be 20+ days to receive. Did not receive confirmation or order # until I requested cancel before order processed. The made up a bunch of BS responses ie. It is handmade... It is China cheap using Wyoming business address. Once I received, 22days later, upon inspection of item it is Ill-fitting with some odd protrusions in the hip area... I am a large and by their sizing I needed to order an xxl, which is still to small. I brequested a return/refund and they claim to only offer return/exchange, but have a satisfaction policy, again total BS. do not buy!!!
Update: I did get a refund, I had to go two rounds with PayPal to do so, 1st my beef was late shipment and no confirmation. They denied me.
Round 2 “ item was not as described” BINGO! They gave an address where to send with tracking and 2 days after it arrived PayPal refunded me,,, had to pay shipping, but it was a small price to pay after dealing with these frauds. I hope this helps.
Review by Christion5 months ago
You guys are the BEST!!!!!
Review by Fangzhou5 months ago
DO NOT ORDER FROM THIS COMPANY!
It is a SCAM!!! THEY LIE!!!
Review by Adli5 months ago
The items are made in China. So right off the bat you should know they're cheaply made.
I ordered two items to see what the quality was like and I should have known - it was horrible.
Their "Return Policy" is only if the item is mis-sized in which case you can only return it to get another cheaply made item.
Stay away from this company and save your money. It's not worth it.
Review by JennyL5 months ago
Website faq says it takes 3 to 5 days to ship in the US and it ships from Kentucky. I order my costume for Halloween two weeks early thinking that it would be here by then... boy was I wrong. After a 5 days I just got a confirmation that it began to ship. So I click the tracking number and it’s in CHINA not Kentucky as advertised. Emailed support and Robin told me it will take 5 to 15 days after it ships out. I said the website said 3 to 5 days and from Kentucky, why is my package in China (I sent her the screen shot of their faq) and she replies saying “it usually takes 5 to 15 days like it says in our faq section. Rest assure your order is sent please be patient” I’ve asked multiple times why it’s in China and why does the website say 3 to 5 days and have never gotten an answer to the questions, just a “rest assured it’s shipped”. It’s been 27 days since I’ve ordered my costume and it still isn’t in.
Review by GosuGrimmjow Szanyig6 months ago
I ordered very early October for Halloween...it’s 11/7 and not here. A scam...do NOT order from this company me.superhero.
Review by Raabia6 months ago
It’s perfect website
Review by Equivilan6 months ago
Review by McGiver6 months ago
I feel and look amazing!!!
Review by Tiril6 months ago
I would rate it 0/5 if I could... They sent confirmation that the product would be shipped within 3 days, but it took a full 13 days. They said the product was shipped from the US, and I received tracking for a package coming from China. Going on a month and still no package.. Never buying from them again.
Review by Jingkai7 months ago
On time deliveries, good product, large selection, fast reply with customer service or questions. Easy to navigate website highley recomended to anyone. Great place to shop😁