I ordered an "I see me" book At 7:50p on a Tues. I didn't see the error in the address until early the next morning. So I went on the site & sent a msg thru their system with the correction. I received s terse email stating I only have 4 hrs to make a correction. The confirmation email states only "limited time to make changes." So I called and apparently I got the same bad Cust Service person as mentioned previously. I told her of the address problem & the vague language in the confirmation email. She said there was nothing they could do. I said if I didn't receive it I'm not paying for it. Only then did she suggest that she could call down to shipping and see if they could fix it. It wasn't long before she returned the call saying she couldn't fix it. I queried "So I'm going to have to pay extra shipping to get it to the correct address?" "There's nothing we can do. Stop harassing me on this." I suggested her poor attitude & service were harassment. I also suggested refunding my shipping. She said "We still have to pay to ship it." "So do I again, when it hasn't shipped & the address could be changed." I was told the contact system & CSR & shipping don't communicate & they couldn't change the address. I hope I Like the product. Detest the customer service. That one employee made her choice during our interaction to be unsympathetic, unapologetic and unprofessional. I've made my choice; will NEVER buy or recommend I See Me to anyone.
Review by Maltid Alasdair6 months ago
I love the page. Created my personalised dog book, saw the price-tag of 30 € and I found that completely reasonable. The book is wonderful, though the illustrations of the dogs could be better, especially the dachshund.
Then I go to checkout and see they slapped an additional 30 € to the original price for SHIPPING COSTS. Now unless the book gets an armoured escort of 10 body guards and a tank, I see no reason why shipping can amount to such an unreasonable price. It's a rip-off for anyone outside of America.
Review by Raylette6 months ago
I've purchased 4 books from I See Me in the past 3 years. The books have been wonderful and recipients have liked them.
About a year and a half ago I purchased a book and stuffed animal combo. I had it sent directly to the recipient. Come to find out, the stuffed animal was not included. I was upset because for me, the gift lost part of its charm having been incomplete at the time it arrived. I called I See Me and they sent out replacement.
Last month I order another book and stuffed animal combo gift. Once again, the recipient did not receive the stuffed animal. I call I See Me and spoke to a young lady whom stated she would have one sent right away. She never did apologize. When I stated that I was frustrated because sentiment lost its luster for me because of this, she quickly interrupted me and stated people are human and things happen. I then tell her that before she rudely interrupted me, I was going to say that a year and a half before the same thing happened. She was silent and I proceeded to ask if she thought that was acceptable. She reconfirmed stuffed animal would be shipped. I asked to speak to her supervisor. I was told supervisor was out all week. I asked rep for her and her supervisors name. She provided it and I contacted I See Me books via email.
Stuffed animal was shipped. Received email from two people apologizing and reassuring recorded conversation would be retrieved and things handled accordingly. No partial refund or future discount offered for the inconvenience and poor customer service.
Liked the product. Detest the customer service. That one employee made her choice during our interaction to be unsympathetic, unapologetic and unprofessional. I've made my choice; will NEVER buy or recommend I See Me to anyone.
Review by ChikaZde7 months ago
Complete scam, horrible customer service. I paid for expedited shipping and the company shipped it incorrectly. While the package made it to where I live, I was unable to receive it until 4 days later based on "weekday only" shipping that the company chose. It would have arrived sooner with regular shipping. Customer service representative was rude and unhelpful and refused to issue a refund for shipping. Will never order from again.
Review by Natoo9 months ago
Rarely do I ever write reviews, but I just received the personalized book I ordered for our grandson's first Christmas & had to immediately thank the "I See Me" Co. a thousand times over for the absolute excellent work they did on creating this awesome book! It actually brought tears to my eyes. Many thanks again "I See Me"!!
Review by MsDenvr Woke10 months ago
I ordered a puzzle for my 3year old grandson's Christmas present it was delivered quickly and it was so cute and I realized I spelled his name wrong I wrote the company and no questions asked they sent me another puzzle with the correct spelling I wasn't expecting it ..it just arrived and they didn't even send me a bill this is the best act customer service I've ever seen will recommend this company to everyone I know..great product and OVER THE TOP CUSTOMER SERVICE
Review by Lightspan Becherini11 months ago
The book is cute, however the picture I added of my granddaughter turned out purple and its purple throughout the book. Not thrilled with that
Review by Oneillfish Gtx1 year ago
Book comes as described, and it is a nice product, except mine came with scratches on it and called the company to see what could be done. The rep I dealt with would only offer me a replacement, which didnt work in my case considering it was being gifted in the next 2 days. I asked if there was anything else that could be done and all she did was give me a minimal discount without an option of replacement if i went ahead with the discount. After this, i see on the website that there is an option for replacement or a full refund. I then wrote an email to the company because i was dissatisfied after seeing I did in fact have options, only to have the supervisor call me back and completely defend the rep the entire time rather than support me--the customer!!! Too bad this company has awful customer service, because they do have a good product...will make sure I redirect friends and fam from using this company
Review by Ellyse Danilov1 year ago
The personalization section of the website is very deceiving. After my order was placed it was brought to my attention that I could have added more names to my book. This option was not given on the main personalization screen. Instead it's hidden in a separate button at the bottom of the screen. I called and requested the ability to edit and add more names to my book. Customer service informed me that no changes could be made since the book was already in production. They offered to sell me another book at half the cost. Very disappointing experience with this company. I do not intend to do any business nor recommend them to anyone in the future.
Review by Faezaria2 years ago
Just received our book, dedicated to our wonderful dog that passed away this summer. It is a birthday gift to be given to her best 'Buddy'. I couldn't be more pleased! Very high quality and the pictures I sent to be included turned out so well. It's a keepsake. Highly recommend!
Review by Rooobert2 years ago
Was very disappointed. For 42 bucks they put O is for Owen on the front of the book. One pic. and one page said O is for Owen. This was not this a book about my child. I can make a better one at Walmart. With many more pics and a story about my grandson's name on more then one page. Would not recommend this book to any one.
Review by Wranglers2 years ago
I just ordered one of the books from the "Who Loves Me?" series and was SO impressed with this company! The books are really engaging and well written, and the website is so easy to use! I love that the website updates each page in real time, as you enter the personalized information. Also, the customer service for this company is outstanding. The webpage for this book was having some technical difficulties as I was entering the information, but one quick call to customer service had the issue resolved within minutes. And they were so friendly and accommodating! Love this company and this book! Will absolutely be ordering from them again in the future.
Review by Mahonoy2 years ago
I was very excited to see my book arrive in just 7 days after placing the order! Everything was exactly as advertised and beautifully done. The stuffed animal that I ordered along with the book was also beautiful quality. Definitely a keepsake gift that I'm very excited to give!
My only complaint is the shipping cost to Canada. $30 shipping seems a little outrageous to me, and while the turnaround was very fast, I would gladly wait longer for the product in order to reduce shipping cost.
I am very happy with the product and the service but would be hesitant to order again due to the shipping cost.
Review by Sarodjo2 years ago
You can see fotos of my garden.
Review by CrispinJGPS3 years ago
I enjoyed the books I have ordered either for my child or as a gift for others, they are good quality creative and sweet.
Review by FeiWong Weisbruch3 years ago
I've ordered here several books for my nephews. Great service!
Review by Inran3 years ago
My daughter has grown now but she still holds her book as a dearest memory )
Review by FranH Igbeare4 years ago
These books are delightful. Children love seeing their name and photo in a book. Thank you for continuing to make such creative books.
Review by Kovy4 years ago
These books are the best books I could ever get for my Grandchildren. You give I See Me, the child's name you want in the book, a picture of the child and you can write a dedication to the child. It is the neatest book ever, they write the whole story with your child in it! They will work in their Birthdate, name of school, etc. I have 7 Grandchildren. My goal is to have one made up for everyone of my Grandchildren. Three down, four to go! I would so recommend these books for your children or grandchildren. They are with every penny you spend! Birthday toys come and go, but these books are something your child can cherish for the rest of their life! EXCELLENT BOOKS! :)
Review by Duvon4 years ago
We have loved these books for our children and have given many as gifts. They are so unique with bright fun colors and animals. Some of the best gifts I have found!
Review by Nykole Soundarajah4 years ago
Our daughter loved the book :)
Review by Shazar4 years ago
I've enjoyed both products that I've ordered to date and will be ordering again, I'm sure.
Review by Brigham Glyman4 years ago
Easy to use website. Love the personalization and the ability to download and use the child's picture in the book!
Review by Gretter4 years ago
I ordered placemats for my Granddaughters with their names on them. No more fighting who gets which one at dinner time!! They are sturdy,
brightly colored flower gardens with their names in bold letters. Shipment came fast and ordering was easy on the website. I have ordered before and will again.
Review by Amanuky4 years ago
I have bought a Name(personalized) book for each of my nieces and nephews. They love them. It is a great special gift. My Brother was suprised at how mice hte paper was and the illustrations were.
I love the fact I can pick out books that are persoanl to each child, and that the story and styles are not limited to one boy and one for girls. Good for all ages from new born up. My first graders still takes hers out and reads it.