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Review by J. Anderhandt1 year ago
When ordering at Harris Technology, you get everything that you wish for: a comfortable and intuitive system that guides you through the process from choosing your items to providing addresses for mailing and billing, and several options for payment. You also get an email confirming dispatch once your order is on the way.
I ordered an Uninterruptible Power Supply (UPS) with Harris Technology end of last week and was very happy with the process up to the point of delivery. When the order arrived at my place, staff of Australia Post told me that the package for the UPS had broken open at the bottom during transport with all the contents falling out. Staff had to collect the contents and repack them. When I received the fixed package, I saw that there actually was no packaging for mailing purposes at all. Harris Technology had just taken the original box with the UPS and put a sticker with posting information on top of it.
It goes by common sense that original packaging of sensitive items like electronics is not sufficient for transportation by mail. My experience is just another proof of this. The least Harris Technology could have done is to strengthen the original packaging by putting extra tape around to prevent the original box from breaking open.
Luckily, there was not any outside damage of the UPS when I checked it. However, there may come up some early internal failure of the UPS from having hit the ground when it fell out the original box. And, of course, I will have no way to prove that this failure is a direct result from this accident that happened because of – well, not careless packaging but – not to pack the item for mailing purposes at all.
To be fair, I have to add that Harris Technology put a “Fragile” sticker onto the original box. That, however, did not help in any way. In result, I am reluctant to order further sensitive electronic items with Harris Technology until they have improved their way to dispatch such items by mail.
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