My booking in Colombo was also cancelled - a total scam and should never have been allowed on Trip Advisor website!
still waiting for reply to numerous emails
Review by NameDarby Grünenberg6 months ago
If I could give this website a negative star... I would. This is the worst experience in the world of any site that exists! THIS WEBSITE IS A HUGE SCAM! This website will book and charge your credit card then once they get your money... they will cancel your booking without notifying you.
Review by Safala7 months ago
The worst travel mistake of my life. I booked with HotelsQuickly in June 2018 for a trip to Orlando that I was taking with my Autistic Granddaughter. They sent me a confirmation in June and charged my credit card. My stay was for this past Sunday January 27, 2019. I called the hotel to check the physical address of the property so I could correctly enter it into my GPS, and they told me that my reservation had been cancelled by HotelsQuickly on December 5, 2018 with no explanation, but they had not notified me by email, phone or snail mail that there was any problem, and they had my money for 7 months. I tried to call, but they don't provide a phone number, just an email address. I emailed immediately and I have yet to receive anything, but a confirmation that they received my email. It's now Thursday January 31, 2019 and I have already returned from my trip. No thanks to HotelsQuickly I was able to book a room at an addition $100.00 and we were able to go to Disney. Traveling with a disabled child is hard enough without situations like this and the fact that I was able to pull it off at the last minute was good, but there was no reason for this to happen except that this site is a fraud. I did contact my credit card carrier who is trying to get my money back and I appreciate the other comments on this site who back up my claim. It appears that I am not the only person who has been taken by HotelsQuickly.
Review by Luminor7 months ago
Booked a hotel in Birmingham, 2 months prior to a concert, morning of concert email to say hotel was no longer booked due to an error. Asked for refund....still waiting! Worst customer service ever! I have booked through my credit card so will try and get money back that way!
Review by NikPC Hennin7 months ago
I'm only giving one star because I cannot give zero.
I travelled to Europe on my first solo trip following my husband's death. The night before arrival in Paris, I received an email saying my accommodation was cancelled due to technical issues despite having booked and paid for it earlier.
I was left in a panic with having to find accommodation the night before arriving in Paris, not knowing the city at all and if I was staying in a safe area.
Accommodation I eventually booked cost me €200 more than my initial booking which was a good chunk of my spending money.
On arrival in Paris, I visited my previously booked hotel and they showed me the email they received at 11:59 the night before requesting cancellation from Hotel Quickly.
It took three emails to get a response about my refund.
Bad form Hotel Quickly
Review by Lolanda7 months ago
Absolute Crooks. Took my money from my cr card when it was not supposed to be charged until the stay itself then said Hilton hotel complications meant they could not honour the booking but would issue a credit voucher. No voucher forthcoming. I’m out of pocket 1900 NZD. They haven’t returned emails or calls for the 6 weeks I’ve been trying to get in touch. Something is very wrong with this outfit. I will be trying to get this refunded through my bank as a fraudulent transaction.
Review by Naelah7 months ago
Me too! We booked a rooms for 5 nights at Novotel Singapore via the hotelquickly website. On arrival at the hotel they told us our booking had been cancelled by hotelquickly despite us already paying in full for our stay. We tried to contact them by email and phone with no response. THIS IS A SCAM WEBSITE.
Review by Oili8 months ago
I booked a hotel on behalf of my elderly parents who are extremely sceptical of the internet. Imagine how I felt when I received a call at midnight from my distraught Mum who said the hotel had no record of their booking even though monies had been paid with their credit card.
Review by Goitein Kirchev8 months ago
My family booked a hotel in Singapore (One Farrer Park) through this dodgy website. It was only until we got to the hotel to check in that we were told there was no payment or booking. Keep away from HotelQuickly, keep very very very very far away from dealing with them!!!!
Review by Dzhyuneyt Taillat8 months ago
Avoid at all cost - FRAUDULENT organisation! Hotelquickly cancelled my reservation one day prior to my stay without notification despite charging the full amount upfront months beforehand. I was forced to pay a substantially higher rate after arriving at the hotel with no other options. Hotelquickly failed to provide me with any customer service regarding my cancelled reservation. Awful experience, would never use again.
Review by Kaval9 months ago
Same experience as everyone else, they charged our card and cancelled our hotel booking without informing us. We showed booking confirmation at the hotel and we were advised by the hotel receptionist that Hotel Quickly canceled our booking. What an embarrassing experience. No refund was issued.
This is a scam and I wonder why they are still in business...
Review by Maryuri9 months ago
the madness of a mad bunch
a recent client mr rene chan or madam rene chan , go through your bank and tell its fraud I did it I got my 355 Canadian dollars back
Review by Inoportuna10 months ago
Scammed my friends. Hotelquickly Canceled Hotel reservation last minute and didnt even offer a refund. Had to get another hotel nearby at very expensive rate since it was day of arrival.
Review by Tiiva10 months ago
I honestly never heard or seen such a thing!!! same experience as everyone else!!! DO NOT USE THIS WEBSITE!! and please post if you know we can take any legal action for all the loss of money they caused us!! I investigated and their parent company is in Singapore called "Rising Sun Merchant Services Pte Ltd". we should go after the paret company who acquired HotelQuickly few years ago.
Review by Jenicam10 months ago
Ook ik heb een boeking gedaan eind september 2018 in Barcelona. Ben via Trivago op de site van Hotel quickly terecht gekomen.
Ruim twee maanden na boeking vage mail ontvangen:
This is a communication from HotelQuickly in reference to the hotel booking you’ve made with us.
We are very sorry to have to inform you that due to an unforeseen issue with our main provider which has affected many reservations, your booking for the accommodation dates of your planned stay has been canceled.
We fully understand how disappointing this situation is, and we deeply regret to put you in this position.
At the moment and while we are able to find a solution to this difficult circumstance, we can only offer you a refund in the form of a credit voucher for the value of your original booking that you can use for a future reservation. We will be contacting you again shortly.
Again, we are extremely sorry for this inconvenience and unfortunate matter.
HotelQuickly Customer Support Team"
Geprobeerd met HotelQuickly in contact te komen (mail + telefoon). Lukt niet.
Mijn bank gebeld (met credit card betaald). Zij nemen het nu voor mij uit handen; gaan de aankoop 'betwisten'.
Review by Campervanman10 months ago
Terrible, terrible company! Please don’t use them to book your holiday. If you like gambling with a large amount of money then by all means risk it. I booked using my credit card and spent over £2,000 booking on a holiday for this June only to receive an email cancelling it and offering credit voucher. Still waiting for those and a reply to my emails demanding my credit card is re-imbursed. This company promises considerably cheaper holidays to hook you in to paying and then cancel because they can’t get it at the price they offer! I managed to get my money back using the Article 75 credit card cover offered in the UK. I think the reviews that are positive have been posted by their employees as I cannot believe that this is a genuine operating company!
Review by Jonoathon11 months ago
Hotel Quickly is a SCAM.... BEWARE !
Took my money in full for hotel booking for 3 nights. On arrival at Hotel they had no notification or payment for our stay. We therefore had to pay the hotel again direct to stay. The hotel then told us that we were not the first customers to be scammed by Hotel quickly.
Basically, they took the money in full up front, and didn't book the hotel.
Review by Bhattacharyya11 months ago
SCAM ALERT!! Never use HotelQuickly or TripAdvisor.
We booked a hotel in Santiago Chile about 9 months ago through TripAdvisor for a room advertised by HotelQuickly for $381. Then about a month ago we received an email from HotelQuickly stating that they were sorry but they cancelled our reservation and that they would not provide a refund. That was it.
We tried to get a refund from the credit card company (American Express) but they said sorry, the purchase had to be made within 90 days. We will never use TripAdvisor, HotelQuickly or American Express ever again. TripAdvisor must share the blame because they allowed a scammer to advertise on their site.
Review by Showanna Farmborough11 months ago
This is a SCAM website! They charged my credit card for the hotel booking, then canceled the booking subsequently, only saying they will provide a refund in the form of a credit voucher for the value of my original booking, which obviously did not happen despite numerous email exchange. How can I get my money back?
Review by Midge11 months ago
Totally unacceptable business model, repeated fraudulent activity obvious in forums. What really rankles however is the support this business recurved from the allegedly reputable market players i.e. booking.com, Trivago etc.
I was fortunate to only loose a couple of hundred pounds!
Promises of refund not honoured as expected.
HotelQuickly is rated 1.0 based on
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202 Center, 202 Des Voeux Road West,
Sai Ying Pun