I still have not received a response to my letter. A week has passed. They just ignore my letter. They twice caused me material damage. And no one wants to answer it.
I paid at the hotel for 6 breakfasts (for myself and my husband). But I have never been able to enjoy them. This is very annoying. When I remarked to the girl, she replied that there were no more eggs. Why should this be my problem? And where she used up the eggs, if they are not constantly at breakfast. The people complained about it.
And so it happened every morning! This is just outrageous. I was before this in the "B & B" hotel in another city and everything was fine there. In my life I have not heard a rougher answer than this time: "The eggs are over, eat what is left." There is nothing there that can be called a full breakfast. In Amsterdam at "Hema" for 2 euros until 10 a.m. I can take 5 products: eggs, cheese, croissant, a piece of chicken and so on. 5 items for 2 euros. And at your hotel, I paid three times more for breakfast and did not receive a shared breakfast. I eat eggs for breakfast and they promised me that.
I’ll clarify that I came for breakfast in the morning, before the end of breakfast there was an hour and a half. But the food was only yogurt and bread. This meal is not worth the money I paid for you. Moreover, my husband should not remain hungry.
I came at breakfast at 9 a.m., and breakfast ends at 10:30 a.m. That is, the eggs could not end so early, but the eggs had supposedly ended. If this hotel is someone so voracious, then buy more products.
Other guests wanted to eat but remained hungry. They also remarked the girl about this problem, but she did not care.
I want a refund for breakfast and I want to hear that you fix this problem.
Another problem: cleaning. On the second day, the cleaning lady came in the afternoon, and not in the morning, when we were gone. She took my bag, which left the avocado and bread that I bought for myself. These, of course, are not valuable things, but why touch other people's packages? It turns out that the staff does not think with his head. And I can’t feel safe. And if this package contained my gift - a bracelet that I bought on an AirFrance airplane? The bracelet is new, with a tag, I can take a picture of it and show you. I just took it out of there before leaving. I do not think that you would agree to compensate me for its cost.
This should not be!
This is my package, it contains my stuff! Why did the cleaning lady take him away? It was not like trash. She could not mix up. The garbage was in a garbage bin. In general, I am very disappointed with this attitude: there is no food, the cleaning lady took my things without permission. And, strangely, she was not in the morning. After all, then she could clarify with me what else can be thrown away.
But generally, there is a bin for trash! It is bad that the staff does not know about this. I bought the bracelet as a gift, I am horrified at the mere thought that it could be stolen or thrown out of stupidity. There were still chargers and tripods in this bag in the morning, but I took everything with me for a walk that day.
Review by Sidnei5 months ago
Never check into B&B Hotels (Germany) before checking availabilty and prices ONLINE!!!
IF NOT they will charge you the most expensive room and tell you a lie "this is the only room left".
Review by Himara5 months ago
Terrible poor service in Kiel. The worker was most arrogant and rude I've ever seen in my life. The room I got was a little room lack of space with smell of smoke. Couldn't be in the room it was so dirty+smelly not suitable for me. Rude worker didn't care, worker had a big attitude problem: if customer complaint about anything customer is a bad. Gone and had to pay other hotel with friendly service with smiles +normal service attitude also got fresh room elsewhere. Been around the world but here expect too much for asking a clean fresh room, nothing possible. Didn't get other room no money back as a first time visitor in the city it's how they welcome. I will never choose this hotel chain again because of this poor service. Price could be cheaper because of low quality.
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