Customer service is Amazing! I got my domain and host very easily and it is easy to use!
Review by BuckandKim6 months ago
I bought a domain from this website. The process was quick and I was happy but then... I received an error that my account is under some manual review and I was told to contact customer support. This is what I did. Customer support asked me to provide correct personal details. I was reluctant to do this but they said it is required by some regulations and they won't be made public. So I agreed and entered my real personal details. Then they asked me to prove that they were real. I asked them what do they mean? They said I need to send my ID. Seriously? I made a purchase for 5 euros and I need to send an ID for this when every IT security expert advises not to send personal documents to random websites? Also, this website didn't warn me that I will have to send my personal documents before I made the purchase. This is unacceptable way to run business. I insisted on a refund. They told me that it will take 5-7 days. Seriously??? I wasn't warned in advance that they will ask for ID and now my money is trapped for a week. Stay away from websites like these.
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