HostGator Reviews

very bad company ....do not go there......they are fake people and do not carew customers and their money

I've had a struggle and a battle with Hostgator for the last three months based on poor server performance and financial problems involving promised refunds that didn't materialise.

This review has been rewritten a few times over the last few weeks as I dealt with HG and pushed to get my problems resolved.

Problems:
1) a server that continued crashing and restarting for two months. Two months of ineffective investigation which should have been completed in two weeks at the most. During that time, I was told different information by different staff - not just different, but completely opposite information. Both confusing, exhausting and time wasting for me. Such conflicting information from different employees is unacceptable.
2) a new server that for two weeks was loading between 19 and 43 seconds for my high peak hours each day. Again, ineffective support which involved them blaming me for the problem, when it was in fact their own server settings.
3) a promised refund that turned out to be false. I then complained and asked them to honor what their staff had told me during sales. They then promised to honor this, but then claimed to have already issued the refund - they were looking at the wrong invoice!!! So, more stress and hell waiting for them to get their act together and look at the right invoice. Nothing gets resolved easily with this company! The amount at stake was, in total, for both my servers $12,000.

Why these problems:
1. If a technical problem cannot be solved by frontline support, a ticket is opened. That issue is then passed to a higher level of support which offers no direct communication at all - NONE. No phone and no chat. The only way to communicate is by email. And emails are only answered every 24 to 48 hours!!! Completely inefficient for serious website problems. It puts your whole website and business at risk.
2. The emails, stated above, are not handled by the same person. They are answered by different people each time who don't take the time to read the whole case history. This causes problems not to be addressed properly and for you to repeat yourself many times over.
3. Because one person answering the email is not held accountable for solving the issue, HG tech team start aiming to answer emails rather than caring about resolving problems. These tech emails often don't address the issue properly and the serious problem just drags on and on while you watch your site going down in flames.
4. All this ineffective support takes its toll on you and takes up loads of your time. My problems with them got so bad I had to close my sales and developed worse health problems as a result.
5. Customer Sales - it's a similar problem - labelling something as resolved when it isn't (see the comments they wrote to this review!! - that refund was for a different invoice!). Also the emailing system, as I said, is useless - example - I emailed them to contact me by phone, but that information gets lost in subsequent emails and they keep calling and calling a number that I can't be reached at.
6. The only department that seems to be highly efficient is their sales department - hardcore selling and upselling. But that isn't really something you really look for in a website host.

Their only direct support is frontline and they are limited in what they can do. All other support is a nightmare of time wasting, problems dragging on and stress for you and problems for your business. Problems that should be resolved in a just a day, take months.

Outcome:
1) My problems with the refunds on two servers have finally be resolved - I hope. At least, I've been promised a full refund - just need to wait for that later this month. They promised it before and then said they wouldn't do it - lets hope they stick to their word this time!!

2) I solved my own problems with website loading speed. How? Simple. I moved host haha.

I'm now with a hosting company that I really like. They offer great tech support in instant chat. And unlike HG, their frontline are all efficient and knowledgeable. My website now loads at 1sec or less. Wow!!! Their name is Chemicloud. They do not spend money on sales and advertising (unlike HG) and do know what they are doing when it comes to great hosting (unlike HG). The reason I'm mentioning them in this review is that I had such an awful time with HG, the relief of finding a my new host is huge - thought I'd share it :)

I spent a lot of time researching hosting companies so that I wouldn't go from one typical host with typical poor support to another. My entire business is dependant on my site and my site has a high global ranking with a lot of traffic. Chemicloud came out the best in my search - both for tech support, fast servers, knowledgeable staff and reasonable prices - great combo. I just wish I'd found them sooner and hadn't gone though the stress of HG. So - I hope this tip helps you too !!

To Hosgator - thank you for finally promising me the full refund - not just a partial one. You did the right thing in the end and I appreciate it, but I should not have had to go through what I did to get it.

To potential HG customers - when the problems start, you really need a good hosting company to help you - HG isn't that company. Unless you are willing to spend your time pushing and pushing them - be prepared for a bad outcome to any of your problems.

Signed up to get a domain name only and run a Wordpress blog. I canceled within 24 hours bc I decided I jumped too far in and wanted to see if I would need a domain. They were good with this customer service but I have gotten so many robocalls since then. I made the mistake of not choosing to make my information private. Hostgator reached out to me and were extremely helpful and explained what had happened. Top notch customer service and I look forward to reactivate my domain when I grow my business.

Goodbye Hostgator! We paid a fortune for their dedicated server but it was slow at best. Our server was recently impacted by an exim vulnerability which resulted in several days of down-time for all of our websites. It's my understanding that this would not have happened if Hostgator had kept their software up-to-date.

Our final few months with Hostgator were both frustrating and costly. Our server repeatedly slowed or crashed entirely.

After losing thousands of dollars in sales, we migrated to Kinsta. The cost is about half of what we were paying Hostgator and we get free backups and CDN. All of our sites are running significantly faster and time to first byte is more than twice as fast. It's too soon to comment on Kinsta's reliability or up-time, but we're very happy so far.

I am a victim of Hostgator lie costing me $6,000.

After problems with a previous server, I threatened to leave Hostgator. Their Customer Service Manager, Steven G, told me that upgrading to a bigger server would solve all my problems. He said I could pay for 36 months which would lock down the price.
I was very careful about this and specifically asked - If I am not happy with the server and I want to leave, will I get any months remaining on the account paid back to me. He answered - Yes, of course. We will not keep your money. The 36-month option is just to lock down the price, that’s all. He was very clear that choosing 36 months was only about locking down the price - not about it being non-refundable. I believed him. Had he told me that the money was non-refundable, I would have paid for only one month to test out the new server with a company I was already unhappy with. This conversation took place on August 1st. I bought the plan directly after that conversation on the same day. I have now just been told this is not true and that it is non-refundable.

This isn’t a small lie. THIS IS A $6,000 LIE !!

This was a purposeful lie to convince me to pay Hostgator a large sum of money.

Note: A fraud is an intentionally false representation made with the intent to mislead the listener, and that the listener relied on to his/her detriment.

Latest update directly on the comments by Hostgator about this refund.

1. They sent me a copy of part of the transcript of a chat conversation I had exactly minutes before I purchased my new server on Aug 1st. Again, the refund is clear if I get a 36-month payment plan :

- ME: Great. The last question is about billing. If I go for a 36-month billing cycle and then later, I decide to move to another company - what happens to the months that are pre-paid that I might not use?
- HG: Great question, don't worry if you move to another company we can provide a refund for the prepayment.

2. On Aug 1st (same day), following that conversation, I chose that payment cycle for a new server because I knew I could leave HG and get my money back if I leave HG. I paid them precisely $6,435.91, the package ID is 69654

3. All Hostgator's claim of having already refunded me for payment plan ID: 69654 paid on Aug 1st is 100% false - I repeat 100% false.

4, Hostgator did refund me for my old server payment plan ID: 50260 which was not on a 36 month cycle and I paid for on June 14th.

5. With companies like Hostgator - they don't care about small details such as - this review is about an Aug 1st payment on a new server. They just talk about a completely different payment without caring.

I restate - Hostgator have NOT refunded me for the Aug 1st payment as they claim. And Hostgator have not confirmed that they stand by what their employee said about the refund for the 36 months payment cycle for the Aug 1st server payment.

It is really tiring dealing with a company like this. It's like being gaslighted. My words, my information - it's all crystal clear - the transcript backs up what I say about my Aug 1st payment - yet they still are not dealing with the the right payment plan.

If you all see the insanity of this situation - please note - this is exactly what Hostgator are like to deal with when there is any issue at all. It is fight fight fight all the way. You repeat yourself again and again - and still HG get it wrong.

TO HOSTGATOR:

You need to make a statement that you honor your employees words which are about the Aug 1st payment with the ID: 69654 that is based on the 36 month payment cycle (the only payment package I have ever had with a 36 months cycle).

You need to state in your comment that I can leave Hostgator when I want during the next 36 months and get the prepaid months refunded to me relating to the Aug 1st payment with ID: 69654

You need to state this clearly - with the date of the payment - with the ID given - be clear - be professional - get it right!!

TO POTENTIAL HOSTGATOR CUSTOMERS:

If you are seeing this insanity - my message is - RUN A MILE - RUN AS FAST AS YOU CAN

Do you really want to put your future in the hands of a company like this?

It's up to you. There are loads of other hosts out there who are not like this. These problems prompted me to look elsewhere of course.Other issue with HG - just in case this hasn't put you off enough - a few more tips: HG are not geared towards real support in times of need. Their email system for complex technical issues is awful - a 24 to 48 hour response which still doesn't address the issues you are having properly, offers advice that doesn't work and drives you to tears. You then reply asking for more help and wait another 24 -48 hours for another response from them that pushes you further down the road to insanity. Once that goes on for a week or more, the actual problem has got lost in emails and you need to start again. HG frontline phone support are lovely people, but limited. I've only talked to a coupe who were great - all others were not - I've had a lot of calls. Polite is not enough, HG, - competency is what counts. And then of course there is the issue of their aggressive sales as shown in this situation - persuasive up selling and not being honest - followed by endless emails and communication where they still are talking about the wrong thing and you are wasting your precious life repeating yourself again and again to no avail.

Further Older Comments on This Review

Below are comments I made early before HG's ridiculous comments based on the wrong payment package.

Read it if you really want to waste your time. I think by now you've got a clear picture of Hostgator.

My best wishes to all HG victims and my best wishes to all people looking for a safe hosting environment for your website and hard work.

Previous Comments on This Review:

I just want to cry. They are exhausting me. I really hate this company so much now.

I'M NOT HAPPY.

GIVE ME MY MONEY BACK

My message to you all. Do not believe anything you are told on the phone – get it in writing or record the phone call. I suggest recording all your phone calls. That will help for future court cases and recorded calls can be uploaded online for the benefit of other HG customers/victims. Do not give them much money unless you want to fight to get it back and possibly ruin your health and business in the process. If you experience problems with them, get your site cloned immediately to protect your work and find another host pronto.

Hostgator - I demand my right to leave when I want and get my money back on any months outstanding. This is how it was sold to me and this is the only reason I trusted you with my money.

I want your answer written below this comment. I want the public to see if you will honor what you said. This means I want to see – YES, WE WILL HONOR WHAT WE TOLD YOU – YOU ARE FREE TO LEAVE WHEN YOU WANT AND YOU WILL GET ALL MONEY BACK ON MONTHS PRE-PAID AND NOT USED ON YOUR ENTERPRISE SERVER. WE WILL STAND BY YOUR RIGHTS AS MENTIONED FOR THE WHOLE DURATION OF THE 36 MONTHS.
If you fail to stand by what your employee said when he sold this to me, your company will have engaged in FRAUD – a wilful misrepresentation of the truth to get a large sum of money out of a customer.

Are you liars or will you stand by your word?

I am perfectly willing to state exactly what I have written here under oath.

Up-date

1. More incompetence. Aug 11th. I emailed HG to tell them that I only ever gave one single phone number as a way of contacting me. Yet, here they are - over one week later still calling a number I told them not to use. I also emailed them to be careful of international codes and calling UK numbers - doesn't sound like they nailed that either. This is yet another example of why Hostgator contact systems are messy and inefficient. Someone reads an email, doesn't update records and you are back at the beginning with the same old problems again and again.Each time you answer an email, a different person reads the reply - there's no continuity and with lack of competency thrown in - it becomes a long drawn out mess.
As for calling, I also told them I'm sick in a hotel so don't call. I'm also not keen on calling unless I can record the conversation which I can't in my hotel room. Really - I don't trust this company.
2. HG refunded my old server because my website was crashing very frequently for about two months (two months of HG hell - really awful) - hence I would never have paid HG another $6,000 for a new untested server without being sure of a refund. This review - here on trustpilot, is about that $6,000 on the new server - the supposed $6,000 refundable payment. The package ID is posted with the review - HG isn't even able to check which ID this review is talking about - not a surprise there !

I would like to thank HG for illustrating their complete lack of competence in dealing with this review so far. Well done Hostgator.

Give me my money back OR produce that phone call on Aug 1st between Steven G and myself when I was lied to about that payment. Why don't you publish that phone call online and let the public judge how honest you are?

What more is there to say. I'm sick, I'm tired. I'm exhausted. You lied. I want my money back. Just refund me as you should. This isn't about discussion.

For once - do the right thing Hostgator! Your employee made a mistake by lying to me - now you need to do the right thing and honor his lie.

No access to my billing portal in past few months. Can't download any invoices. The problem is in their backend and even higher level admin can't solve the problem few months. Everytime they are saying we work on it, open tickets and then NOTHING. Every month i'm wasting 1-2 hours to pay my bill trough phone - verification and again open and explaining this case. Pathetic. I'm their client for 7 years and they are not even trying to solve the problem. Probably solving of this - cost more than keep me as their customer.

A complete mess involving $6,435.91. Read this and you'll understand more about HG:

After my old Standard Server kept crashing for two months and couldn't be fixed. I had no choice and was told by HG to move to a new server - the Enterprise Server. I was told I would get a refund on the Standard Server. I was also told that if I paid 36 months upfront for the new Enterprise server I could get it cheaper by locking the price down. When I asked whether pre-paid months would be refunded if I left HG, I was told - yes, I'd get a refund. After purchasing it on Aug 1st, I was then told this refund wasn't true.

You can imagine my panic when the price was $6,435.91 for the Enterprise. I asked Customer Service to look into this and guarantee the refund option. They took their time - they were not fast dealing with this. Then, after waiting days and days, they then got completely mixed up - as you can read in their comments. On the one hand, they said they would honor the refund. On the other, they said they had already refunded it and labelled this issue as resolved. They had looked at the wrong invoice!!! It hadn't been refunded.

Labelling something as resolved when it isn't, seems to be a common practice judging by other comments I've read. Anyway, I emailed, I sent details, I got their own billing department to contact them and confirm it. As always, the stressful situation dragged unnecessarily. It took them a week to look at the right invoice and agree to my refund - obviously I'm claiming the refund because I'm not staying with HG after all this.

So, I've been promised a refund for the Enterprise - a full refund which is actually a pleasant surprise given that I did use the server for a couple of weeks. But let's wait until that money is actually in my account before celebrating.

Why wait to celebrate? Because part of the refund I was promised on the old Standard Server doesn't seem to have materialised. They now claim it is because that payment was made in 2018 and is too late to refund. How ridiculous!! I didn't leave the server because I wanted to - I left it because they couldn't fix it - they are the ones who told me to move server. So, they told me to move server and now are trying to keep just over $400. Umm - something isn't right here! Let's see how they deal with this issue ... and let's see how long it takes.

It is very tiring dealing with HG. You waste an enormous amount of time pushing them to resolve problems - including technical problems with their servers. A good host should be as keen to get your site running well and problems resolved as you are - but that isn't the case with HG. Since my nightmares began, I have had to close down the sales of my business because my health started collapsing. I was already unwell, but starting to get better - but after almost three months in total of unnecessary stress from HG that could have been avoidable had they been more competent, I became really sick. No one should have their business or their health suffer because of a web host.

To sum up - I've been told I will get my $6,435.91 back on the Enterprise - let's wait and see. But will I get my $400 that still remains on the Standard Server? That amount, by the way, is what they referred to as their "significant goodwill gesture" in their comments below - very funny - my own money, prepaid on a server that couldn't work, that they have now told me I can't have anymore - very funny, if it wasn't so awful.

I'll keep this review updated as things get further resolved with HG. Keep your fingers crossed for me.

I wanted to use the services for domain transfer and hosting. The domain transfer has been getting delayed from past 5 days. I have spent all my working hours to resolve this issue. Every agent I chatted to said they have done it but I never had my domain up and running. The last agent I spoke to said that the process wasn't initiated at all. The agent then manually started the process.

I don't understand what was wrong with the transfer? That was very bad service I ever had. I shouldn't be spending my business hours chasing the company. I paid for it and I deserve the best service.

Took Down ALL My Websites Without Warning and Blocked Me from Accessing Them. I received an email saying one of my sites was using too much of the server's resources but they didn't tell me which one or give me access to my sites admin to fix any problems. They disabled ALL of my websites and won't reply to my emails.

HostGator have simply hijacked my websites and income, with no urgency to fix the matter. Meanwhile, my websites drop down Goggle rankings and will eventually be deindexed.

Avoid HostGator! You cannot chat with their Admin support and they have no regard for your websites importance.

I've tried several webhosting provider and I have settled with Hostgator. Why?

First, price wise it may not be the cheapest out there but it gives me my money's worth.

Second, I just so love their 24/7 customer support it is very reliable. I never had an unresolved issue with them and they give solutions fast!

Third, their CPanel is very user friendly. I mean, you don't have to be a super advanced user to utilize it.

The list may go on but I don't think I have the need to list further. I recommend it to a beginner website owner. Super thumbs up!

Update: Hostgator customer service emailed me today that after looking into my situation they were able to refund me the auto draft for domain renewal. Even though I do appreciate their prompt response and refund, I still believe customer service should be more proactive instead of reactive when customers call to cancel their services. My rating has now gone from 1 star to 3 stars.


Do not use Hostgator services! I just got off the phone with customer service because I was automatically charged $17.99 domain name renewal. I had cancel the service 6 months back on the phone and they failed to mention that I would need to cancel the domain name as well. They did send me an auto renew email and I logged into my old account to stop the auto draft, at least I thought I did. Today I was auto drafted! All customer service would say is sorry we cant refund! I'm furious!

A complete mess involving $6,435.91.

I actually posted this review a few days ago but am now updating it to keep up with Hostgator claims. Message to Hostgator - to resolve this issue look at the final paragraph of this review.

If you read their comments, they claim to have refunded me for an Enterprise Server purchased on Aug 1st - They have NOT REFUNDED that purchase

I feel really sick dealing with this company. This isn't a small amount of money to make a mistake with or to leave unresolved.

What do you do when a company looks at the wrong refund for a different invoice on a different server and just won't listen to you when you tell them they made a mistake? This is the problem with Hostgator - they don't listen, don't care and it's fight fight fight all the way.

What actually happened:

After problems with a previous Standard Server (ID: 50260), I was told to move to the Enterprise Server - a bigger one. I had already been told my prepaid months on my old Standard Server would be refunded - of course - if it is being closed down - that's normal and HG have done this. However, the problem was with the new purchase for the Enterprise ( ID: 69654).

When I bought the Enterprise Server on Aug 1st, I was told by HG that if I prepaid 36 months, it would lock down the price, but I would still be able to get any outstanding prepaid months refunded if I leave during the 36 months. So I paid for this Enterprise Server. Later I found that the refund option was not true. I reported this to HG.

They have admitted that their staff made a mistake and that it was not an intentional lie to sell. They have agreed to stand by his words. They have claimed to have refunded me already. So what is the problem?

The problem is that the refund they are talking about was for the old server (invoice 69576579 for the Standard Server), not for the Enterprise Server has they claim. They haven't refunded me for the Enterprise Server paid for on Aug 1st for $6,435.91.

I've shown them an email written by themselves where they confirm the refund for invoice 69576579 for the Standard Server. This emails confirms the refund for the old server - not the Enterprise Server. - They have not email back about this.

I emailed a copy of my billing history so they could see they are referring to the wrong invoice - they haven't emailed back.

I've also called their own billing department who 100% agreed with everything I have said and have emailed Customer Services to tell them - still no email from Customer Services.

What do I do??? How do you communicate with a company whose aim is not to resolve problems but whose aim is just to close down tickets and complaints.

HOSTGATOR - you are talking about the wrong invoice!!!!!!!!

HOSTGATOR - stop stamping "issue resolved" when over $6,000 is still at stake for me!!!

HOSTGATOR - Look at the right details PLEASE !!! This whole issue is about one single server with one single ID and with only one single payment on it. It really isn't complicated!!!

Server ID: DC: 69654
Invoice number: 70238757
Payment Date: Aug 1st 2019
Amount: $6,435.91.
Billing Cycle: 36 months
Status - still fully paid

HOSTGATOR - Your staff said that if I leave Hosgator during those 36 months for the invoice 70238757, that all outstanding prepaid months would be refunded to me.You need to confirm this. You need to confirm it with the right invoice number, for the right server ID with the right payment date.

So ....

Now that I have spelled it out as clearly as I can - will Hostgator care? Will they actually address the right invoice on the right server with the right issue? Will my $6,435.91 still be at risk? Will I get my refund?

To all you potential Hostgator customers/victims - what your question should be is - is this example typical of Hostgator behaviour?

Answer: Yes, it is. Any problems and this is exactly what happens. you get the run-around, issues are not properly addresses, you have to keep fighting and fighting them. A simple issue can escalate into a nightmare just because of their incompetence.

Do you want to put your future, your website and your money in the hands of a company that care to see if something really is resolved?

The problem of things not getting properly resolved or taking a long time to be resolved is not unique to just their customer service department. In fact, the main department that actually seems to run with sheer determination and more efficiency is the sales department - but that's not really what you look for in a hosting company.

As for HG's comments to this review about calling me. I emailed them and told them to stop calling because I'm in a hotel and sick. I explained that we would correspond by email. Did they read the email carefully - no. Are they still trying to call me on a number I am not contactable on right now? Yes. This company didn't even check international time zones and wanted to call me, at one point, between 10pm and 2am while I was really sick!!

This is all typical. If whatever problem you have is not resolved quickly, do not expect the next person you communicate with to have read all details of your case. They are not careful about details and do not read case histories thoroughly which causes problems to drag on and on without getting properly resolved. It also means a lot of repeating yourself until you feel on the edge of insanity. This is particularly alarming if your website is down or having problems and you get the same lack of competency.

If you are with Hostgator and you are having problems, get your site cloned fast and then find another host pronto. Don't hang about like I have. Giving them a second chance doesn't pay.

I regret trying a new server with these guys. When problems start, you'll find yourself alone and struggling against a company that doesn't listen.

I just read a comment from another person about wasting their working hours dealing with something that shouldn't have happened. I've been in that situation for 2.5 months now - problems with the old server, problems with the new server and now the horror of risking $6,435.91. HG have really had an awful impact on my health, my website, my business and my life.

One star rating??? No way, after this nightmare that is still NOT RESOLVED as they claim, I give them a zero star. I just wish there was a black star rating for incompetent companies who have more skills in upselling and dodging issues than they do in hosting and caring about their customers.

HOSTGATOR - THIS IS NOT RESOLVED.

HOSTGATOR - Contact me by email while I'm sick.

HOSTGATOR - This isn't a complicated issue. Just produce a document that will ensure my rights to a refund on prepaid months with the right server ID and the right invoice number. Ensure the document is written to hold up legally and signed by someone whose signature cannot be refuted at any time while that invoice and server are active. Alternatively, just refund me NOW for invoice 70238757 minus one single month (for August) and then close down the account. I won't be staying with you - not after this !!

BEWARE OF THE AUTO RENEW SCAM

This is the most devious company I've ever had the displeasure of dealing with. I got a random charge for 2 years of domain hosting today. Apparently my account had auto renew checked (I would never knowingly have any service auto renew) as the default. After chatting with customer service a billing expert contacted me with this:

Hello,

I apologize for any inconvenience this has caused you. I have noticed that the auto renewal of your domain name ‘xxxxxxxxxxxxxxxxxxxxxxxxxxxxx was ON and so the domain was automatically renewed for one year. The expiration date of this domain is on August 4, 2021.

On our server, the domain renewal invoice will be created 30 days prior to expiration date and if the card on file is up to date, our system will automatically charge your card 15 days prior to expiration. During this period, we do send multiple notices regarding your domain renewal. However, we did not receive your request to disable the service.

Since we did not receive a request to cancel the domain, the domain was renewed and once renewed; we cannot reverse this action and refund the amount. The domain will remain active for one more year in your ownership. Now, the auto renewal of the domain is off it will not renew in future, but we cannot revert what has already occurred.

If you have any queries, please feel free to contact us.

Warm regards,

Ankit R
Billing Administrator

They cannot reverse the charge that I never authorized??? Complete fraud and scam. They make all accounts have auto renew as the default hoping people will forget about it etc. I'm sorry I didn't get your spam email that was notifying me about my account being auto renewed (though I never requested this). This type of business practice is sickening. I will go to BBB, SEC etc. Hopefully there is a class action lawsuit forming to fight this gross scam.

I wish I could give them negative rating but unfortunately there is no such option so I am giving just 1 star.
There hosting service used to be amazing back in 2010-2011-2012 but now they are just pathetic.
Just recently, I noticed that all my sites speed was becoming slow again and again so I checked the backend and searched for hours but I could not understand anything, so then I did a "who is hosting this" search just to see if everything is ok with my sites and I was shocked to see that they had changed my hosting to Bluehost without even asking me or even informing me.
Just imagine, what kind of a service is this. They are charging me every year to Hostgator hosting package but they are actually giving me Bluehost hosting package. What kind of a Hosting Scam is this?
When I asked them for a clarification, they kept on making lame excuses.
Hosting SCAMMERS!

Do not use Hostgator services! I just got off the phone with customer service because I was automatically charged $17.99 domain name renewal. I had cancel the service 6 months back on the phone and they failed to mention that I would need to cancel the domain name as well. They did send me an auto renew email and I logged into my old account to stop the auto draft, at least I thought I did. Today I was auto drafted! All customer service would say is sorry we cant refund! I'm furious!

In a functional economy, this company would have its charter revoked. There is no service, no matter how simple and easy, that hostgator will not mess up on a regular basis. I cannot think of a single interaction that they have not failed on at least one occasion. Their website is frequently broken. They have made multiple mistakes with our email hosting. Our website has come down frequently because of Hostgator mistakes. We once transfered from a monthly hosting plan to a yearly plan and holy mother of god was that a disaster. It turns out they have a poorly designed architecture that means that a minor pricing change requires multiple procedures on their end. They then proceeded to perform the wrong procedure followed by incorrectly performing the right procedure. Our data and backup data was deleted (thank god we made our own backup).

They will try to scam you in any way possible.

They will ask you to pay for things they assured you would be included.

They will delete your email accounts and ask you to pay to reactivate them,

They will take your data and hold it for ransom until you pay for having it released.

They will require payments to deliver basic services which they will consistently fail to deliver.

Stay away from these scammers.

2-hr application pool reset - Did you know this?

After transferring our website and hosting, users having trouble as they were being thrown out from the website. We came to know that Hostgator resets the application pool every 2 hours.

I called up and chatted with their representatives to enquire - why was such a crucial constraint was not shown on the website. He says - this can not be published on website.

So, be open for this surprise.

The option suggested - move to VPS or Dedicate and pay multiple times.

Now, all over again, I have to move our websites to another location, this is frustrating.

Update: So far no calls from your side. Waiting, my customers are complaining.

Latest Update: Its more than 3-4 days and still no response. It seems it was written here just to have a response mentioned.

I want a refund

My Response
----------------------------
Its better if you give me your contact number as I can neither see the email on my official ID (Shared with you) not a missed call from Hostgator. Can you share that email here please?

My email ID is obviously with you..let me know

Just now, called up customer support team, they have no clue.

----
Sent an email

Took down multiple websites without warning because of exceeding files limit. When I remove files below the limit, the website was still not activated after chatting with them for 4 different times throughout the day. The website has been down for over 24 hours now with nothing. It's really affecting our business. YOU GET WHAT YOU PAY FOR. AVOID AT ALL COST.

Oky Finally it is working now so i'm changing my review from 1 star to 3 star hope they improve their support in future.
--------------------------------------------------

HostGator SUCKs!! - They have zero support. I purchased their business cloud plan ($9.95/mo) for long term period - 2 years, by reading some reviews that they provide good services.

But then suddenly they blocked my server without any prior notification, upon contacting their chat support(which has 0 star knowledge) i found that they blocked me due to resources limit.

Now I want to mention that i was hosting around 5 sites on that cloud hosting with very small traffic but if their business cloud hosting plan can not handle this then HostGator is totally useless.

Further i immediately transferred my 4 sites to other hosting and contact HostGator chat support again to remove server restrictions because now their server was handling just 1 website. But they didn't provide any solution for 4 days.

If due to any restrictions they block your server then be ready for a 4 days downtime for your website because their support SUCKs! They don't care about their customers.

I am really disappointed and wonder why I opted to go with HostGator for hosting my websites. Whenever my websites were taken down, they never provided me with proper “log” concerning the issue, explaining why the websites are down. Moreover, my websites weren’t restored for a month. I got no response from them and then after a month, my websites were restored back without any intimation or explanation, as if nothing had ever happened!
Well, HostGator services are not only pathetic but they are totally unreliable. They lack the know-how to run a sincere web hosting service and are unethical to the core, as they completely failed to provide an honest service that they promised me for certain fees (i.e. hosting charges – the one that their website advertises). Or, it may be another way around – they want people to upgrade their current package so that they can make more money when the customer moves to a higher package. Whatever the tactics that are followed by HostGator, is completely unhealthy, unsafe and wouldn’t do any good to their customers’ business and reputation.
If you want to host a business website, never opt for HostGator, as their hosting services are miserably bad and their customer service is almost non-existent, so you’ll find yourself in deep waters without any help approaching you if at all you find your website is taken down! With my personal experience with HostGator, what I can give is Negative Ratings (-100).

I've had constant outages of 1hr or more, 30-60 minute wait times for support, none of their fixes work, and when it does (briefly) the site is very slow. such a poor service - i wish i had looked around the reviews before buying!

HOSTAGE GATOR

This is like literally the worst company to deal with.

No response from Email Support, they do not care about their customers, they upsell you stuff you do not need.

And websites have been down for 4 days.

Ridiculous

Bad company, almost fraudulent. I was unable to get into my account, tried to chat with support. he kept going around in circles for over 40mins even after providing my account details. then he sent me an email asking me to send my bank statement and ID. Hello!!! What would you need my bank statement for? To verify i own the account? What happened to simply resetting my password.
stay away from these thieving frauds.

Not only is their hosting slow, their support is pathetic all round.

ZERO stars. Incredible horrible horrible professionalism. I thought their customer support was great, but I learned the hard way they're just trained to say the right thing while their real staff doesn't do anything. Requested a migration (both which are hosted by Hostgator), and was told that it would take up to 24 hours. A day passes, and no one gets back to me. I send an email to the migration team. No response. Sent another....no response. Reaches back out to the support team who tells me that they are "flagging" my file as important and that the team will get on it ASAP within 24 hours.

24 hours passes... nothing. No progress...no updates. Send another email to migration team. No response. Reach out to support again who says the same BS "I am flagging this to highest priority...i assure you this will be handled within 24 hours".....24 hours pass....nothing. Rinse... repeat.

It's been 5 days now. Nothing. No migration has been made. No updates from the support team or the migration team. Contacted support again. And getting the same response "i am flagging this to highest priority". They are trained to lie. They said all the right things but get nothing done. take your services elsewhere.