I honestly didn't expect much when I raised my first support ticket. Needless to say I was blown away by the speed at which my problem was handled... very impressed indeed
Review by MarijanS1 month ago
Best support ever. Friendly, patient, fast, competent and with perfect results.
Review by Piettro1 month ago
Host Europe allow spammers to operate through their servers with no action taken by them when the abuse is reported.
Abuse reported on 11th August 2019 no action taken by Host Europe.
Abuse reported on 12th August 2019 from the same IP address no action taken by Host Europe.
Abuse reported on 21st August 2019 from the same IP address awaiting response.
Review by Qk2 months ago
Like any provider, they make buying a domain is easy, but a few years later when you start getting into the really gritty small stuff and can't even formulate a question to solve a problem you will need a person to help you. Host Europe have always been supportive and patient no matter how obvious the problems or questions was.
Review by Xaier2 months ago
There was a problem with an IP address switching to another website. The very friendly customer service of HostEurope solved the problem. It took us nearly 1 hour on the phone but he stayed calm and friendly. Very experienced, very well trained!
Toller Service! An meiner IP Adresse war etwas falsch eingestellt und darum landete man ständig auf einer anderen Seite. Der Customer Service von Host Europe hat sich auf meine Seite eingeloggt, alles genau inspiziert und irgendwann den Fehler gefunden. Hochachtung!
Review by Piwani2 months ago
Great support staff!
Review by Makaveli Piskulic3 months ago
Hosteurope Support ist super!
Review by Landan Asceric3 months ago
Great support! I speak English, but was working on a website for my German client (the owner of the account) and Christopher was so nice, he chatted with me in English and walked me through everything I needed to do. He was very patient and kind. Even funny!
Review by Kandice Pagsy3 months ago
Honestly great provider.
In my private projects I have been shopping around for servers quite a bit and made quite some experiences.
HostEurope is slightly more expensive than the competition on the lower end of virtual servers, however their service is unparalleled in this spectrum.
Support requests are handled very fast. In the past I have once had issues where their pricing system gave in, in which they made the effort to reach out and compensated me for their mistake. Other than that, they have also been very fast and helpful with issues I was personally responsible for, like picking the wrong operating system for my server. This was fixed promptly and at no extra cost.
Their transparency in terms of reviews is also commendable since some companies seem to go the other way.
Finally, I really like their web interface as it is very clear and easy to handle compared to other providers.
All in all, if you don't mind paying a small premium, Host Europe is a very solid choice for hosting and I would recommend them.
Review by Olutobi3 months ago
Chat support is awesome. they are really polite, quick and effective!! Every time I need help they are there to fix the issue!
Review by Josri4 months ago
Thanks a lot Mr. Marcel Schulz for your consultation and directing to choose a right product.
Review by Millrockn DeMatteo4 months ago
Exellenter Support! Leistungen passen.
Review by StudioColin4 months ago
Review by Macska5 months ago
The support-holine has always found a solution to any problem I had during the past 4 years.
Review by Chillitz5 months ago
when I started my garage company 18 years ago, I go the first product from Host Europe. Meanwhile, we run the sites and several services for 4 companies in 6 customer accounts on Host Europe servers, ranging from web servers over virtual servers to a root server.
Except for a major glitch related to an acquisition in Switzerland a couple of years ago our expectations were always met or exceeded.
It shall especially be mentioned that the technical support has always been outstanding: fast, friendly, competent, effective.
Way to go!
Review by AlanVirgin Taras6 months ago
For many years customer of Host Europe. Systems are very reliable and support is very good.
Review by Puremjit Fracz6 months ago
I am a customer of Host Europe for 11 years. They proved to be extremely effective cost-wise and their support service is great. We have worked with other big providers and I can tell I did not find the same level of proficiency as they have.
The only lack would be that their data-centers are limited to Europe but this is a business decision and not a service to review.
Thank you for your excellent service!
Review by Fabreena Mallendine7 months ago
I'm a customer of HostEurope since 2008. I am excited by their very stable contract conditions. In detail: Between 2012/2013 there was a minor adjustment for my web package, with minimal price increasing but also with increasing the quotas e.g. for traffic, space and E-Mails. The availability my hosted web presence at HostEurope is outstanding. In 10 years nearly no down time is great!
The administration of my web package is easy and there is a great documentation. I like it very much.
After 10 years I had opened my first issue ticket and got supported immediatly:
I got a guide what I should configure to solve the issue - but the very friendly and competent employee did this already for me.
There was also an link to the technical details and the reason
This was the absolutly best support experience that I had so far! Great thanks to this top employee at HostEurope.
It's amazing to have such an experience nowadays and that HostEurope is able to enthuse me with their goodnesses consistency and customer oriented service in my 10 years of beeing their customer. I would recommend HostEurope without any concerns!
Ich bin inzwischen seit 2008 Kunde bei HostEurope. Was die Rahmenbedingungen angeht begeistert mich das Unternehmen durch die absoluten stabilen Konditionen. Im Detail: Es gab 2012/2103 eine Umstellung der Domain-Pakete in dessen Zuge der Preis minimal aber auch die Kontingente für Speicherplatz, Traffic, Anzahl E-Mail-Adressen usw. deutlich erhöht wurden. Auch die Zuverlässigkeit möchte ich positiv hervorheben - Ausfälle meiner Internetpräzenz gab es in dieser Zeit so gut wie gar keine und die Antwortzeiten der HostEurope Server sind TOP.
Die Verwaltung der Internetpräsenz geht sehr einfach und ist ausgezeichnet dokumentiert, so dass es mir tatsächlich Spaß macht meine Homepage zu administrieren.
Als ich vor kurzem nach 10 Jahren mein erstes "Problem"-Ticket aufmachte wurde mir innerhalb kürzester Zeit geholfen:
* Problem gelöst:
Ich bekam eine Anleitung was ich Einstellen müsste - dies wurde von der sehr freundlichen und kompetenten MitarbeiterIN im Service bereits direkt für mich vorgenommen.
* Technische Erläuterung:
Ich bekam auch einen Link zu dem technischen Hintergrund um den Hintergrund zu verstehen
Das war absolut das Beste "Supporterlebnis", dass ich bisher hatte! Großes Dankeschön an die tolle Mitarbeiterin von HostEurope.
Es ist schön, dass es solche Erlebnisse heute noch gibt und HostEurope mit Tugenden wie Konstanz und kundenorientiertem Service mich nach 10 Jahren als Kunde nach wie vor begeistert und ich hier ohne Bedenken meine Empfehlung aussprechen kann!
Review by Beenthere7 months ago
Tried their services. Tried to cancel shortly after due to clunky work-flows. Their "cancel account" button gave an error. 2 months later I'm still trying to cancel it and have been billed twice. Email support is refusing to refund me and still unable to cancel the service. Will contact credit-card provider in due course
Review by Sayac9 months ago
Gets worse and worse. I just wanted to enable webapps like Wordpress on my HE webspace and even this is not supported anymore. Had some outages as well in the past. Thinking about switching to another hoster, can't recommend it.
Review by Kolt10 months ago
Very reliable, highly recommend!
Review by Asianmike1 year ago
Beware! When you want to leave they have you pay for the product for several months after you try to cancel the product (cancellation terms, it's in the fine print somewhere).
Can't answer to the answer but I have already emailed about this issue and this is what you said:
"Please be informed that your Virtual Server Linux L 6.0 includes a contract duration of 12 months. Therefore 2018-12-28 was the next possible cancellation date due to the contract conditions. Therefore this date was the next possible cancellation date on 2018-08-02. For that reason the server keeps on being invoiced until that date, legitimately.
Therefore we kindly refuse your inquiry to cancel the contract to an earlier date."
Update 2: they asked for my customer number, gave it to them, they did nothing to resolve the this. They didn't even bother contacting me.
Review by Jbari1 year ago
Professional hosting, good technical support & top security. I recommend it to everyone who care about his business.
Review by Bafford Willsie1 year ago
Our business engaged Hosteurope for VPS services. Sadly, in spite of some good people working there, their accounts department is substandard, argumentative and dishonest. Their legal info substandard and incorrect as they are using misleading information on their site about there being a 14 day notification to terminate services but argue it is 28 days. Long story short, they are now committing fraud as they are still removing money from our Mastercard over a month after we terminated our services and there is no reply to our emails objecting to this. Another example is that they do not even inform new customers of terms and conditions when signing up with them. Web site is a mess of German and English and ridiculous to navigate for non-German speakers. There are many better choices, do not trust Hosteurope or their owners GoDaddy. Your precious information should only be kept with people you can trust.
Review by Retch Gnat1 year ago
Be very careful with this company, they could not or would like to provide hosting for my Danish domain. Regardless, I have to pay for their "service" for a year or until the end of the contract to "provide their service"...