I made a reservation two days ago for an accommodation in Milos at the end of July. I had my reservation confirmed by hostelbay.com and they kept my credit card data and 10% down payment. After communicating with the hotel, I was informed that there was no such reservation, nor a vacancy for the entire July and August. So I have paid, but no room!!
Review by Okänt1 year ago
I booked my accommodation around the Greek islands with this one!!! Easy and user-friendly. The customer service was really helpful, I had to change the dates for my stay, managed to arrange everything smoothly.
Review by Chengkan1 year ago
Great service for island hopping!!! I booked my ferry tickets around the Greek islands, no issue at al - nice discount price too. Got on the Hellenic Seaways ferries, pretty neat and comfortable!! The site is very user-friendly.
Review by LilyLaceby1 year ago
Their customer service didn't really help at all. They said I should have read the terms and conditions and that no refund could be done for my cancellation. They have a cancellation protection where your deposit gets credited back to your Hostelbay account and you are able to re-use that credit amount for future bookings on THEIR website. I am not a frequent traveler - let alone a Greek resident. That surely didn't work for me :/
How do you expect someone from the US to be able to re-use the credit amount? You should consider changing your cancellation terms.
Review by Animotto Rakvit1 year ago
I found the best hostel in my holiday in Santorini with the help of that site! Had an amazing week! Thank you hostelbay!
Review by Mjm1 year ago
I booked The Island Hopping Pass in Athens last year.
Then I went Santorini Island by using the pass, then I tried to use again to come back to Athens. However the website was not working, so I couldn't use the pass.
Thanks to This horrible pass, I spend twice as much money for one way. Also I wasted my various time in the Santorini Island.
Hellenic Seaways Ferries.
Review by Kuel2 years ago
It seems only the possitive reviews are published...
My almost negative review didnt pass the censorship..
BTW my booking based on the average ranking by the reviews was tottaly wrong..Hostel was not what ment to be...
HostelBAy is tottaly unreliable...
I wont recomend it to anyone..
Review by Bidhi3 years ago
I was at the hostel before they did the renovations (I think?) and it was adequate place (for Greece).
I would like to see how it looks now and compare with how it was 7 months ago. I was there at a very low tourist time,so there were not many other guests at the hostel. Staff were nice, but like most places - they smoke indoors so it doesnt smell fresh (hopefully the new owners will heed the LAWS that forbid smoking in public places, especially indoors.)
The hostel is fairly central, and in a safe place, but can be difficult to find at night the first time.
Because it was out of season, I had room to myself which was great. The kitchen facilities were minimal, but I knew renovations were about to start.
I look forward to seeing the new and improved International hostel :)
Review by Charvette Fazeera3 years ago
- too much paid
- free spaces in rooms are not correct
- information about the hostel not correct
- they only show the good reviews
- didn't find our review
- don't answer on questions
- next time I'll definitely prefer hostels.com or hostelworld.com again!!
Review by Jaryn3 years ago
She was very helpful
Review by Jaeok3 years ago
It was good
Review by Aaliyahlove Qarout3 years ago
Never again will I be using Hostelbay.com I had to cancel one guest out of 2 on the reservation, I gave more than 1 month notice, and could not be issued a refund.
Really poor service.
Review by AZDrawdy3 years ago
We have stayed in hundreds of hostels, and this by far was the worst. I would not recommend at all. Everything from day one was a disaster. Despite having contacted the hostel and organised our bookings weeks before (with everything confirmed in writing) when we arrived they said we had no booking because they were extremely disorganised, then they told us we had booked 6 beds (even though there were three of us and we had not) and told us we had to pay for them all. This was very frustrating, but they managed to work it out by squeezing a fold up bed for one of us to sleep on in a double room. We stayed here for three days and there was no hot water at all the whole time to shower (we were not told about this and when we asked what was happening they told us to try and go to another hostel and shower!), no printer available to print our tickets (we were told to go find a hotel nearby to do this), our room was not cleaned the whole time we stayed here (despite telling them multiple times) and the sink in our bathroom was broken and overflowing (and noone would fix this). The most disappointing part of this hostel was the service, the workers did not take responsibility for any of the issues, despite us being paying customers, and could not be bothered to fix anything. The price is outrageous for what it is.
Review by Nelvern3 years ago
It was the third time I went to this hotel and the quality of the service is high.
Review by RTrem3 years ago
Teen hostel + nose : beach and party. You can't count on the drivers to let you at the good harbour : hé refused, certainly because this hostel is an industry.
Review by Amdy3 years ago
Équipements, accueil et service excellents.
Buffet varié et abondant qui pourrait comporter encore plus de spécialités locales.
Un peu loin du port pour plonger.
Review by Latignanese3 years ago
I booked an accommodation only to find out later that the property was apparently out of rooms at the time of my booking. So I booked a different place. Failed again.This place later informed me that they weren't even affiliated with Hostel Bay anymore.
Review by Rushd3 years ago
Review by Shieh3 years ago
j'ai réservé en ligne avec un acompte de 10% qui en fait n'est pas déduit du montant total à payer mais se rajoute au prix de la chambre. c'est de l'arnaque. merci
Review by Sprice3 years ago
Very safety and quickly
Review by Takveen3 years ago
Review by Shayden3 years ago
Very Nice welcome quiet close to The beach clean
Review by Hariga3 years ago
Hostel bay does not reflect correct hostel prices for ANY of the 6 hotels I booked with them. I had to contact every hotel I was going to and still had issues upon arrival to one of them. They were not willing to help me at all and their customer service was horrible- they refused to honor their price and cover the difference like any other website would do.
Review by Winet3 years ago
My stay in Athens was not pleasant. Bed bugs and unpleasant experience with reception staff.
Hostelbay is rated 3.0 based on
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