The product that I bought where out of stock and I did not get a refund. After 10 emails ( 5 first where nice and understanding and the last ones rude) I got my money back. It took about 2 months.
Same thing happened the next time I ordered.
Also most brands are a lot more expensive on this site than other sites.
Review by Gingernut Avshalom1 year ago
Ordered a product, said nothing about being out of stock and paid for it. Get an email much later telling me it’s out of stock. Still waiting on my refund, it was this week so I hope by next to receive it.
At least they replied relatively quickly to sort it, which is the only reason I would give it 3 stars.
Review by Jayotika1 year ago
perfect order handling and delivery
Review by Gamero Polyzois1 year ago
Nice and warm boots. I love them😊
Review by Amsaba1 year ago
My order was delivered very late, it came after 1,5 month. It was stated that the delivery time was 11 days. When I asked for my delivery, I got promised that my delivery should be sent next Wednesday. They wrote the same message three times, every week, that they promised to send my delivery at Wednesday. When I asked to get 15 % of my money back, because they had a campaign on the product I ordered, to compensate for the late delivery, they did not answer my question the two times I asked for it. They still haven´t.
Review by Aeli2 years ago
I always get my orders and I'm very happy with the prices and orders I've made from Horsemeup. However, the shipping can be very slow and they should be better at communicating with their customers. Sometimes I get an email from them when the orders is delayed, but sometimes I don't hear a single thing. They should always keep the customers informed! Expect to wait up to 2 months for your order to be delivered. I think they should state on their homepage that the delivery takes time. It says 7-10 days now, but I think I've recieved 1 order within 10 days. The others range from 1-2 months.
Despite of this, I'm still rating the site with 4 stars, as I've never had any issues with orders or deliveries. I'm really happy with the products I've recieved from Horsemeup! I don't order things that needs to be rushed, so I'm fine with a little waiting time, but I also hope they will do something about this.
Review by YoloSwag2 years ago
Dident leverate in time.
Review by Denigma Elisoff2 years ago
Great customer service! Fast delivery. Thank you!
Review by Jinuk Derrow2 years ago
Good service, fast response.
Review by Jeanettte2 years ago
long delevering time
Review by Lesa2 years ago
Review by Jaycope2 years ago
Horsemeup is great👍👍
Review by Arroyojon2 years ago
Fadst and kindly
Review by Naheeda Lobashov2 years ago
Everything was great, but it was quite long deliverytime
Review by Davestout2 years ago
Decrease your price in many items (Like Pants,Boots etc )
Review by Bafford Paikert2 years ago
I got one of the products one week later than the others wich they did not tell me when I orderd! Once I got the product it was the wrong product!
Review by Fukuda2 years ago
Very long delivery.
Review by Isacc2 years ago
Review by Bbguybmh2 years ago
Good and correct service.
Review by EwenAyr2 years ago
Excellent all through
Review by Tatsyana2 years ago
Great things and easy way to pay, but took a little bit too long for the package to arrive
Review by Vanj2 years ago
I had my stuff in three days, good!
Review by Leoine Job2 years ago
The order took to long time, I just hope it will fit.
Review by Globester2 years ago
It took more than 3 months to get the item I ordered! When I called and asked them they said it was already on its way, I also got an e-mail that said my order was on its way to me! Then two weeks later I got a new mail saying my things were delayed and would take some time...a month later my stirrups came!!! I will never order anything from Horsemeup ever again!!! Information from you is the worst!!!
Review by MoonDust Papenthien2 years ago
A bit long delivery, but that is okay as the selection of both sizes and labeles are very good.