I asked for a change in flight due to a death in the family. The reply was to prove my relative was dead, so i sent a death certificate. Hop2 then refused to accept that this was valid as my grandmother died in France so the death certificate was in French. Until I had got this notorised and officially translated they would not do anything. In the end i paid for a new flight as it was less stress than dealing with Hop2. They were extremely rude and I would honestly rather pay double than deal with them again.
The flights are cheap, if nothing goes wrong i'm sure they are fine. But don't risk it!!
Also the vast majority of reviews are fake. You can tell when people call out the same customer service agents constantly. Another scamming company.
Review by Eadiang3 weeks ago
This site is a con. Always use skyscanner and Hop2 appears never heard of them but they are USD 1000 cheaper so I go through the booking process and at the last minute they tell you due to inactivity the fare is now USD 600 more! It’s a scam. And then I didn’t click to accept this and came off their site. Next thing I get emails to say I’d purchased these tickets. It’s a complete scam be wary do t use these guys it’s too risky.
Review by Ndorphinrush Tossers1 month ago
As of now, It's great. I have booked flights and had a chat with a representative for inquiries regarding flight. Ruben was great. Hope to have the same view after the trip as well.
Review by Gaoda1 month ago
I was disappointed when the price jumped up just after I clicked the purchase button, just as others have described. I don't believe the story that prices are changing rapidly and you need to "buy quickly" in order to lock in the quoted price. Instead, I think the site is either a) incompetent and unable to keep quoted prices updated, or b) purposefully deceiving customers. Other than that, I was pleased with the speed and the accuracy of the completed transaction. I would appreciate if Hop2 refunded me the difference of the increase in fare that I experienced at the last second.
Review by Furesz1 month ago
Platform was easy to use and purchase tickets. On website, real time customer service was quick and easy to use as well.
Review by Szüts1 month ago
Easy booking and good customer service experience to resolve issues. Spent a bit of time on hold so hung up after 10 mins but received a call back later to check if my issue was resolved.
Review by Whitt Kamyshnikov1 month ago
Used Hop2 for the first time and it involved a complex set of flights. First, I was able to get pricing substantially below going to the airlines directly or through other popular sites. More impressive was the hands on support I received including working with the airlines to make changes due to weather issues less than 24 hours before the flights. I was quite surprised that good service would come with such low pricing. Highly recommend Hop2.
Review by Zilfarina1 month ago
I had initially purchased a ticket for a trip to visit my sick mother in law which was not refundable. Unfortunately, before I got to take this trip, she passed away and I had to cancel the trip. I incurred other expenses since I had to travel to Italy and then Albania for her burial. Bruce G and Jade G were extremely helpful during this sensitive time. They made sure to check over my documentation so that when they submitted the waiver nothing was missing or in a foreign language. The airline waived my fees and I will receive a refund. I am very grateful for this and the level of kindness that was provided through their service. No delays whatsoever and truly great customer service.
Review by Dawie1 month ago
Unbelievably cheap prices but real..I mean it’s so surreal !!!
Review by Scumpi Mbutho1 month ago
I was directed to Hop2 Travel site from Skiplagged.com after selecting my flights. The price point was the cheapest among the well know travel aggregator websites including google flights and kayak. The transition was seamless. The user experience on Hop2 was good. After placing my order I got an email confirmation almost immediately and within 30 mins for the ticket confirmation with booking code of the respective airlines.
Review by Ferdif1 month ago
The best HOP2 for me, easy when i want book from them, they are very helpful, fast communication .
Review by LuzDelia1 month ago
After being on hold and promised to be called backed effortless times we finally got someone who actually did something! JADE!! Whoever you are we thank you so very much!! Excellent customer service!! They need more people like you or should get paid extra money you re-train everyone else we spoke to. Thank you Jade!!!!!!
Review by Khayreddine1 month ago
The lowest price had been offer and the booking process was extremely easy.
Review by Bafford Pongratz1 month ago
Terrible experience. It's been 9 weeks since I requested my refund and was told it would take 2-4 more weeks. I'm not sure if that's even legal. I had been accruing interest charges on that balance. Thank goodness I saved the communication. I contacted my credit card company, told them what was happening, and they said it's their merchant policy to refund within 15 days. Took care of it in less than 2 minutes.
When I tried contacting Hop2, I was either disconnected after an agent picked up or put on a never ending hold. All the positive reviews were written over 2 days.. which says a lot. Don't trust this company and do not book through them.
Review by Bafford1 month ago
Colt helped me reschedule my flight quickly with the best price available.
Review by Ulla1 month ago
I tried to book at one price, took less than a minute to fill out the form, and when I hit "purchase", I was told the price had gone up by over $500 due to "a long period of inactivity". Lying trash. Avoid.
Review by Suprotik1 month ago
AVOID! Use any other travel agency you can find. Bait and switch pricing, they show you a too good to be true lowest price on a website that compiles prices from all available travel agencies so you pick them, but then when you click the Book it button they come back with a higher price and ask if you still want it.
Also unlike most places where within a minute after you click the Book button, you get a booking confirmation, with Hop2 you don't hear anything for a day and even when they do finally attempt to book your flight they say the price has gone up! Ultimately the original price they lied and said I would get the ticket at ended up being $400 more after they came back multiple times with updated pricing offers.
Review by Laurence1 month ago
Everything went well !
Review by Yoneh1 month ago
Very fast and quick response in resolving issue.
Ruben was very professional in helping with my need.
I would recommend this to everyone.
Review by Bebacz Masinda1 month ago
The experience was very convenient. I wouldn’t say this would be the cheapest option, but I appreciate the efficient work accomplished by Hop2
Review by Paulianne Winkbauer1 month ago
The booking experience with Hop2 Travel was seamless. I had actually tried booking with another vendor beforehand and after the site not working twice, went over to Hop2 Travel - even despite a higher price - but appreciated the very easy process and the very quick confirmation I received that the flight was booked. I would definitely seek out Hop2 Travel from now on.
Review by Kornath1 month ago
When our flight was cancelled, Hop2 Travel was very prompt and responsible about rescheduling and was able to find an alternate flight. Denzel G, who rebooked our flight, was especially helpful.
Review by Rrla1 month ago
I got the choice to choose a full refund on my flight due to an involuntary layover with the help of this incredibly kind and patient woman. Tara, thank you so much! I’m very much satisfied and happy!! :)
Review by Vigoryn Stuver1 month ago
I would like to thank Milana, she worked on my issue so operatively.
Thank you a lot.
Review by Amartuvshin Asdwqwe2 months ago
I had some problem with my tickets. Fortunately, Dustin G, who is a changes-specialist at Hop2, had helped me a lot! He was so enthusiastic and quick to solve my problem! Everything is ok now and I can't wait to enjoy my trip now! Can't thank him enough! 😆♥️🍀🌻🌿🌹🌱