very nice engineer who advised me on safety with plugs. I bought some cleaning powders from him for cleaning the machine. He came earlier than expected which was great for me.
Review by MandyNBen3 months ago
Good service - helpful and professional
Review by Guan3 months ago
Excellent Service by visiting Engineer. Thorough and checked every thing and given advice to good and safe operation. Fixed the problem.
Review by LukazEL3 months ago
This company kept me informed and gave a two hour time slot. Despite having to return after the first repair didn’t work it was fixed on the fourth visit.
Review by Estorextra3 months ago
The one star is for the efficiency of the service visit, My brand new washing machine arrived and did not function correctly, an engineer visited within a week and replaced a part, still the machine did not function correctly, the engineer left and reporting that's how the machine works - leaving undispensed fabric softener in the drawer. Hoover have still not responded toy emails. Thank goodness for AO.com
Review by Reichen3 months ago
Arrived on time, first class job.
Review by Saroar3 months ago
Rushed engineer, had to swap out a part and in the process, the part broke, a 2nd visit from the same engineer when asked him about the product his response "It is a very new product and we have not been trained on it" to be honest the engineer was not bothered in helping. I am still awaiting a part replacement considering the washing machine I bought is not even 3 months old!
Review by Rahstah3 months ago
The engineer was extremely helpful and solved the problem straight away
Review by Mercym3 months ago
Arrived within estimated time. Friendly and professional. Job done 1st visit. Very happy with service.
Review by Augustino3 months ago
The service man was very helpful and knowledgeable. As well as friendly and tidy.
Review by Jhorganne3 months ago
Very helpful and personable engineer. Explained everything he did to the machine
Review by Sellathurai3 months ago
Very prompt service and engineer was great
Review by Foresti3 months ago
Review by Judianne3 months ago
Quick to organized, professionally, cordially, and punctually delivered
Review by Karkariz Estirado3 months ago
Great service polite and informative engineer.
Review by Vladyslava3 months ago
DO NOT order anything online via their website (shop.hoover.co.uk)
They do not keep you updated as to shipment details as claimed. Phoning Hoover results in them telling you they can't deal with items bought online as the site spare part order section is administered by a 3rd party.
Apparently, the company used for delivery (GLS) tried to deliver when I wasn't in, then took it to some random Post Office and *didn't* leave a note/card.
The Hoover shop couldn't have been more unhelpful - just told me to check with neighbours. Using my own lateral thinking and an hour of my time, I've finally managed to track it and can only hope it's where I've been told it's been left.
Again, DON'T use the online order form, phone an order instead so you have some comeback.
Review by Eyissu3 months ago
very happy with fast efficient repair to my tumble dryer
Review by Lezlie3 months ago
I am happy with the service I received from Hoover. The engineer was prompt, helpful and resolved the issue to my satisfaction. I happy that I can use my washing machine again.
Review by Yuusuf3 months ago
Machine stopped working after less than 3 weeks. An engineer could not be booked for a week. He declared the machine broken and advised we needed to get a repair booked. Decided to request money back instead.
Review by Sundararajan Bidino3 months ago
The engineer was very knowledgeable and very polite. Very efficient service.
Review by Dinks Kopiec3 months ago
Hoover we're very helpful to me, as I could not find the receipt. The engineer came the very next morning to repair the washing machine. Very polite gentleman, customer service was very good.
Review by Fifine Dalyan3 months ago
Excellent service, quick, efficient and tidy with no fuss
Review by Oswald Raimova3 months ago
It didn’t come!
Review by Job3 months ago
A faulty wine cooler was delivered and installed, however, an engineer was sent twice to try and repair despite the first engineer stating it would be better to replace. It took a number of phone calls and eventually after 5 weeks a new one was installed so fingers crossed this one works. The engineers were very friendly and helpful but the red tape stops the common sense decision being made.
Review by Paebst3 months ago
Hoover cordless vacuum Freedom FD22G
I’m writing this review to warn any would-be buyers not to purchase this item. The first one I bought lasted only a few weeks before it stopped working. The replacement has given up the ghost a year on, just out of warranty. Both times it just stopped charging. If you want a disposable, unreliable vacuum this is the one for you. When working the positive was that it was lightweight, the negative was that the suction was rather poor.