I've been working with HomeStars for many years, and have been very happy with their customer service, and their ability to direct my company to be even more responsive to our clients. A very effective consumer protection site that oversees ALL companies that do work in homes. Gone are the days that an unscrupulous contractor can come into your home, and fail to do the work promised, or provide the service expected by the homeowner. Our company has thrived using HomeStars as a way to show potential customers what our past customers think of our Stain Protection, and customer service. Our account manager, Jameela Baird, is extremely professional, highly responsive, and always helpful in getting the right answers to make our Profile as consumer oriented as possible. I would suggest, however, the company add a category - or a subcategory - for Fabric Protection/Stain Prevention as almost ALL cleaning companies provide Fabric Protection as a large part of their services. This is a multimillion dollar industry that may be as big as cleaning, and in some niches, much bigger. Possibly a great way for HomeStars to add more companies that wish to be associated with their services!
I would strongly suggest to all homeowners that they use HomeStars, and look up the contractor, or company they plan to use before making a decision. Moreover, homeowners can also use the HomeStars site to get multiple companies to bid for their services. Don't gamble with the companies you bring into your home, trust HomeStars to provide you with the best service, for the most competitive price!
Review by Bafford2 months ago
ONE OF THE WORST COMPANIES WE'VE HAD TO DEAL WITH!
Our reno company signed up with HomeStars services 2 years ago. When we signed up, they were extremely quick in taking our money. Fast forward 2 years later when we called in to cancel our subscription, HomeStars has been very unprofessional. We called in 3 months ago to cancel, and over and over again, we keep getting the same BS from their side. We literally spoke to a dozen representatives and managers, promising they would be taking care of the matter, but after 3 months, they are still charging our company credit card.
Today we had to resort to calling the VISA dispute department to file a case. It is beyond my hands now so we'll have to wait and see what happens from here.
ATTENTION TO THE PUBLIC: PLEASE BECAREFUL USING HOMESTARS AS A SERVICE. WE DON'T WANT THE SAME THING TO HAPPEN TO OTHERS OUT THERE.
HomeStars refunded the latest payment they charged us for, after VISA Dispute Department got in touch with them.
Review by Aurineide Olbrich2 months ago
They present their website as a place for people to leave comments and rate contractors, but what people don't understand is they completely manipulate those ratings by deleting negative reviews for their subscribers, and would you believe even deleting POSITIVE reviews of contractors who DONT SUBSCRIBE TO THEIR SERVICE! So they will call you harassing you to pay the $450 a month to be "verified" and if you don't they start harassing customers who left positive reviews on your company to email them invoices and pictures to prove that they did work for you. Avoid this website and trust google reviews only, if anything.
Review by Meekin3 months ago
Im using HomeStars for last 8 months... we have 11 reviews 10stars, my score is 97%... a small job Less that CAD2000.00.
I spent over Cad1500.0 alredy, abd got a job less tgat 2000.00.
In kijiji or letgo, I had spend 16.00 montly, and got tons of clients... in my google business same... im my website I had got minimum 5 clients week...
I still trying Homestars, and I will give a last chance... but 197.00 monthly and get nothing back? Doesn't make any sense
Review by Balhouli3 months ago
Fake company just charged lots of money without giving the service,
I have paid over $3000 without getting any job from them. never trust this App and company.
Review by Muhammetgylych Harcsa3 months ago
Don't bother using this, to me it is a scam, never got a decent job, and when signing up, they never told me it was a one year contract, I don't wanna use them no more, but they want to send me to collections, do not subscribe do yourself a favor......
Review by Alehanrdo4 months ago
I believe Homestars web site over inflates contractor ratings by deleting bad reviews. I recently added a negative review for a contractor. Review stayed on the site for 1 day and then was deleted. Beware!!!!
Review by Capling7 months ago
I run a small snow removal company, they called saying they had several leads in our area but since they just launched here they didn't have any other companies on their site to give them to. My partner had heard of Homestars in Toronto and had heard good things so decided to give it a go. None of the leads we got were from before we signed up, we got very few in general and only one that we were actually able to take on. We've been trying to cancel for weeks and all they do is bounce us around from person to person and don't do anything. The also just charged us for another month when we have clearly wanted to cancel our membership.
For a company that is specifically made to help customers find good companies to work with, it's ironic how terrible of a company they are.
Review by Salihou7 months ago
Buyer beware when using Homestars. DO YOUR OWN RESEARCH. The credentials contractors provide on HomeStars is NOT 100% ACCURATE. Contractors said to be Better Business Bureau accreddited ARE NOT ALL BBB members. HomeStars also knowingly keeps up contractor posts for companies that are fraudulent. One company in particular has been sued by several national banks and home owners, and has fled. His company website has been removed, his company registration has been revoked and removed, he fled his leased home and took his leased truck. Several people have posted about this individual, and HomeStars has made an effort to REMOVE those posts WARNING OTHERS not to get ripped off by this guy. All of my posts also warning others were removed and I was 'reminded of HomeStars stringent and honest and holier than though guidelines' when posting. They also state confidentiality reasons in preventing users from contacting each other in hopes of coordinating efforts to sue the jerk who ran off with all our money, to PROTECT the 'criminal' err I mean the contractor and other users and their identity. I'm sure they'll come back with a bunch of stuff about how I tried to post my email so the other person could contact me or how I basically said that the guy did not finish our project, never took out a permit, had us unknowingly sign a fake contract, and then took off with an unsafe structure with our money, using some fake excuse about his mother having cancer and dying (while he worked on several other projects and took their money too, before fleeing the city). His mother does not have cancer. But apparently HomeStars wants legal documents (none of their business) and other PROOF of our accusations before even CONSIDERING taking down an advertisement for a company that does not exist, portraying credentials that do not exist, and have deleted all the countless bad reviews that would have lowered his rating to a point where their own guidelines would have forced them to remove his profile. Until his paid subscription runs out HomeStars has no reason to remove a paying contractors ad from their site.
Review by Anthonia Wallford8 months ago
I had Oscar from Home Depot 126th Ave. S.E, Calgary, AB over to clean my carpets on 08/27/19. Oscar was on time, did a fantastic job. Very nice guy to deal with, very friendly and knowledgeable. Recommended and will use again inf the future.
Review by Colinwel9 months ago
Jason from Ambitech home comfort was great, five stars all the way!. Had him replace my furnace and a/c recently as both went on me. Was recommended from a friend of a friend. He came out right away and took care of us, replacing both units at a great price. My wife and I liked the fact that he returned phones that were made to him( not chasing) and that he was very helpful. Would highly recommend Jason to install anything that is needed. Thanks again.
Review by Samindra9 months ago
As a business client of Homestars, we provide the company with a monthly fee to allow customers to search past client reviews, and post their own after having worked with us. The search process is painful, keyword search hardly works, and is not specific to the service of most companies. If you're looking to use Homestars as a means of marketing, don't bother paying for it, use the free version. Since the founders sold the company to a US firm, much has changed, not for the best.
Review by CanalBiz10 months ago
They make you invisible unless you pay them at minimum $250 plus per month. They literally won't let you request reviews, post photos or even your logo unless you pay that much.
On top of that, they advertise your competitors on your own page unless you pay that much.
And then if you want to delete the page you made for your own business, they refuse to remove it.
Absolutely disgusting business.
Review by Jovsn Artymiw10 months ago
I started a small company. Joined Homestars on the promise of referrals. What a joke! You cannot get any referrals until you have had reviews!
Once I learnt that, I tried repeatedly to cancel. All I kept getting is that you are locked in for one year! As far as I am concerned, for a company that is all about "customer service", their ability to understand and assist the people that pay them is less than zero!
Review by Ishareef11 months ago
Posted a negative review based on our experience with a fence company that worked on our property. They removed it because the owner complained, and we did not have proof of purchase (because it was paid for by the neighbors). Because of this fact there was a portion left unfinished on our property.
Even though we showed Homestars a picture of the completed and uncompleted work, as well as text messages to and from the owner about completion, Homestars would not accept this.
It has been about a month since the company came back and worked on our property to fix this issue, but my review is still "pending moderation". This is even though I have emailed them to have it taken down because the work got finished!
Now I am stuck with an account for this dumb site because they wont let you delete your account.
Homestars will say "if you do not pay for the service you cant review them". Even though they worked on our property, and I felt people should be aware of the issues we had.
If they came over and tore up our lawn and broke things could I give them a review then? What if it was a good review? Would they ask for proof then?
Homestars, deletes bad reviews for the ones that pay to be on their site, and strong arm those that don't pay by altering their reviews.
Do not use, very corrupt, stick to google reviews. If you're a business owner, do NOT put your company on here because you will be on here for life, and you will be forced to pay to get good reviews.
Review by Jerbarco11 months ago
Cornice Trim Ltd. installed crown moulding along with chair rail and boxing underneath at our home. They were very quick ( all in one day ), neat and conscientious. They did a superb job and I would highly recommend them to anyone wishing to upgrade their home by adding some decorative moulding.
Review by RNCarhart1 year ago
Convertible Heating & Air Conditioning Inc. installed our new AC, gas furnace and thermostat in a timely and efficient manner. They even came up quickly with solutions for installing the furnace in the small cramped space of our basement. The furnace, AC and new thermostat were installed within a day's working hours, with everything tested, the old equipment removed, and the work area cleaned up.
Review by Lawpou1 year ago
I was referred to Rolando at Olympia Town Aluminum to do my windows I contacted him and he came over that same day to measure and give me a quoted. His quality of work and detail to installing were amazing. After install he walked me through what he did and how he did it. If you are looking for a reliable window person and siding Rolando is your guy I would recommend him to anybody.
Review by Vanderama1 year ago
After 6 months of being with homestars.ca paying $200 a month, we closed 1 small job for $300. Totally pathetic. They sell to as many contractors as they can in your category, thus the few leads that actually come thru get watered down more and more as companies join.
Review by EnjoyedIncubus1 year ago
I have read reviews from others and have to say that I experience the same as those that are extremely unhappy. This company is TOTAL SCAM - and I mean it. The are sending me invites to become their member and to pay monthly between $200 - $700 so I can receive new clients. When I called and spoke to the person who works there only 4 months she could not answer the question - how is it that all these paying members are at 91% - 98% satisfaction. We are in business since 1975 and we service approximately 300/week and 1500/month clients and with help of our office staff we're asking our customers to write review on Homestars and they are not appearing at all or in some cases they are calling our customers to find out work order and/or invoice number for prove to delay the process. But if I was to pay them money they want than there would be no verification and DEFINATELY my score would have been at least 95%. THIS COMPANY IS ALL ABOUT MONEY AND NOT CUSTOMER OPINION. THE MORE YOU PAY THEM THE BETTER SCORE YOU HAVE.
Review by Ziyi1 year ago
This company gives false information as to how they can excel your search engine on your company and bring you leads . We have been paying close to $300 a month Since May and Not once has a customer found our company by searching for a contractor in our industry or service we provide . They give so many lame excuses why it's not working but bottom line it simply did not work and they will not cancel our subscription . In fact last I heard
From this company was 3 months ago when I was promised they would begin a process to cancel our monthly fee and never heard from them since . They don't respond to emails or calls and we get the run around . Do not sign up with them, they will take your money gladly and give nothing in return also ,they don't screen reviews and allow people
Who have no proof of business with your company to make reviews as well. I have given them ample time to follow through and cancel this outrageous monthly cost .if it doesn't soon stop there will be legal ramifications coming their way
Review by Manikumar Nalajala1 year ago
HORRIBLE!, HORRIBLE, HORRIBLE! THE WORST COMPANY TO EVER DEAL WITH. BEEN TRYING TO COMMUNICATE WITH THEM FOR weeks, AND THEY CAN NEVER COME UP WITH A STRAIGHT ANSWER FOR HOW RIDICULOUS THEIR ALGORITHM IS.
BEEN CALLING AND LEAVING VOICE MAILS, AND TENS OF EMAILS WITHOUT A SINGLE REPLY.
EACH STAFF MORE INCOMPETENT THEN THE OTHER. IT'S A SHAME FOR THIS COMPANY TO BE JUDGING ANY OTHER COMPANY AND REPRESENTING THEIR REPUTATION.
Yes, they are cheater,they told me before I sign the contract I can cancel my account AT ANYTIME I WANT, and I trust them , I sign and now they told me it's 12 months contract. I am not getting leads from them and my reviews doesn't published.
Not recommended AT ALL.PLEASE DO NOT WASTE YOUR MONEY IN THIS FAKE COMPANY.
As a business owner I am very dissatisfied with HomeStars. To any other small business owners looking to use HomeStars. Please note that this is NOT a month-to-month service.
They are locking you into a 12-month minimum contract that you can't get out of. the only think i could do is blocking my credit card to avoid wasting my money to this company.
NEVER EVER SIGN A CONTRACT WITH THEM.
Review by Aliant1 year ago
This company is paid by contractors to advertise their services, therefore it is difficult to post honest, uncomplimentary reviews.
We had poor value from Drake + Khan design who subcontracted to workers whom they did not monitor for quality and the work took very long. There were problems with every area of work that will need to be redone in the near future. You will see glowing reviews for Drake+Khan only.
Home Stars is poor representation if you want consistently good work. Drake and Khan will say, "do not have record" on negative reviews.
Review by Founded1 year ago
i have been a contractor with home stars for 7 years and have slowly watched their service diminish. Not only are contractors charged to be on the system, but also charged to access leads. this double dipping this is no good for hard working service providers.
the second major issue is with their review process, the management of this system is arbitrary and not as strong as they say it is, we have a mid 90% ranking and yet still we get false or extortionist reviews that are not pulled off after extensive work on our part proving the inaccuracy of the review, on the flip side we have reviews that are a 10 for work we did not even complete. We also have clients that honestly review us and the review is never added to the site and tried another review that was from a false customer and it was let on the site. I no longer have faith in their system to accurately represent our customers opinions of our work. Negative reviews from log ago are weighted to heavily and continue to affect out business dealing with new clients
I do not recommend at 600$ a month this is a good investment for starting business and exsisting business have to stay on our all the review equity built is gone.
Review by Select1 year ago
Home Star allows fake post when I complained about it they said that I opened the site.
Impossible I never heard of home star before they told me I can respond to the fake post.
I said that's not fare they should remove the fake post they told me I should of responded 1 year earlier how could i if I never new it exited?
If they allow not true comments then they are not an ethical company.
If they want to rectify this complaint they can remove the fake post for Canadian Salvaged Timber
when that is done then I would consider changing my comments Until then my comments stand.