Just want to let the last reviewer know that if you have bought something that has been posted to you and it is faulty, the seller has to pay the return postage by law.
Review by Imsheepy4 months ago
Before I put my order in back in Feb I called homes direct to find out if the items I wanted to purchase were in stock and if not how long it might take... I was told it’ll be a waiting time of around two weeks. (Other reviewers seem to have been told the same by the sounds of a lot of other customers on here) maybe it’s for people to actually put in their order and then they can spin their excuses on them, who knows) Just under 11 weeks later and I have FINALLY received my order, the waiting time was so infuriating considering the two weeks had come and gone. That’s the only downside in my experience.
I was really sceptical before hand because of other negative reviews, but I am EXTREMELY HAPPY with my purchase, the bed is solid and you can tell it’s of really great quality same with the bedside tables. I do recommend them as a company because I’ve been looking around for so long before I came across them and loved their products online, everything looks exactly like the photos on their website. Certainly worth the prices I paid, anywhere else would have been hundreds more. (Estelle bed and matching bedside tables)...
Thank you to the delivery drivers too, they called an hour beforehand just as stated in the delivery e-mail. Perfect.
Review by Yaneisy McCarley4 months ago
Order number WEB98009
I ordered a dressing table and stool for my wife on the 22nd of March 2019. I was emailed to say it would be in stock in 3 weeks. 3 weeks on and no update or package. I chased around the 22nd/23rd of April 2019 and was told it would be in any day and I would be contacted shortly to arrange delivery.
We are now the 30th April 2019 and another week has gone by with yet no update or phone call.
This is a joke. It was supposed to be a surprise present for my wife which has now been ruined as it was not delivered on time. I would like someone to contact me ASAP and update me on when this product I have ordered and paid for over 6 weeks ago is?!?
Review by Micketh4 months ago
I bought Antique French corner TV unit and ordered 04th April. Item orders from China when order placed -this should be advised at time of ordering. Six weeks later it arrived. Even "discounted" by £70 the price was extortionate for what we received. I would doubt that it was ever full price but nonetheless, I was horrified at quality. It wasn't even China's finest, it was a balsa wood copy of something which in the photos looked good. It wasn't. The rear leg had been damaged and clearly painted over - with the wrong colour paint. The detailing at the front looked like a child had done it with plasticine before spray-painting it. It was basically something that I would throw away had I not paid £200 for the privilege. Furthermore, when I asked for return / refund, I was advised 3 weeks to pick up as they were not in my area (Hull). Their warehouse is in Middlesbrough. So middle of May it arrived, same day return requested and they wanted to re-collect sub-standard item on 10th June. Correspondence was extremely painful and they eventually collected end of May. it then took a further 2 weeks to get my money back. I had to chase them at least 5 times for this and finally received refund 07th June. I would never buy anything from these people (or anyone similar) again. Not once did anyone apologise either. Please take heed unless you like misery.
Review by CustomerDjL4 months ago
Great service great product, packaging of furniture is 2nd to none, we had to wait a while for our items but it was worth the wait WEB89231
Review by Nobantu Vetruk5 months ago
amazing customer service, got an email to arrange delivery date, then the delivery guys turned up and they called before hand 1 hour and when they arrived they called me again because i was late to open the door.
the item itself was solid quality wood frame i could tell straight away it was not a cheap product. extremely easy to build. and product looks just like displayed on website picture the prodcut i bought was the "La Rochelle Silver Antique French Style Bed"
Review by Jackie5 months ago
I would have given this company zero stars but sadly that wasn’t an option!
Shockingly bad in every way. Avoid at all costs! Homesdirect365 should not be allowed to trade.
If you are a potential customer considering buying their furniture, then read all the one star bad reviews on here first.
Then read the company’s rude replies to one star bad reviews!
HD365 attitude and rudeness of the staff is one I have not encountered before from any online order anywhere until now.
Ordered a mirror cabinet online, there was a delay until delivery 3 weeks later which they said on the phone was only possible “when they were going to be in the area” otherwise it was uneconomical for them to deliver.
They use their own 2 men delivery team not a courier, so unless you live near Middlesborough you are not local and will just have to wait until they feel like delivering your order! Then wait in for it for up to 12 hours. Joy.
The mirror cabinet I ordered arrived faulty and all the handles were bent. Typically bad quality and made in China. Extremely expensive for a poor quality badly made cheap-looking cabinet with bent handles. Should have bought one off a well known auction website for better quality and less money!!
I phoned HD365 customer services to complain the item was damaged on arrival, the response I got was a very rude lady who was clearly in the wrong job and she did not apologise once. She said I would have to wait until the delivery men were “in my local area” again for them to collect the faulty cabinet.
When I complained I shouldn’t have to wait when it was their faulty item and I asked to speak to the manger, she refused. She then told me collection would be a week later at any time from 7am until 7pm. What a joke! Another day off work to wait in for 12 hours for it to be collected. Fantastic.
So it took 6 weeks to order a cabinet, receive a faulty one, return it and finally get a refund.
Shockingly bad company. Rude, oh so very very unhelpful and staff have no idea how to be polite on the phone ..... perhaps some training in customer service required!!
They did however very kindly offer to let me pay for my own courier to return to them the faulty cabinet at my own expense, if I didn’t want to wait a week and then up to 12 hours for their delivery men to collect it!!
Avoid this sham of a company at all costs. Spend your money elsewhere!
Review by Fivi6 months ago
Recently purchised Argente Mirrored Antique French Style BedsideTables for my new home. The tables looks great and I am extremely happy with my choice. Delivery was prompt and the communication with Louise over the phone so helpful .I will definitely recommend Homes Direct 365 and purchise again
Review by DonSaltzburg6 months ago
I Bought a mirrored console table which I love, arrived on time,
Great delivery with care, and it was great that it was fully assembled
Would definitely recommend and would purchase from homesdirect 365 again.
Review by Diels6 months ago
These arrived with us and they're great. The quality is great and already assembled ! I'm extremely happy with my purchase !
Review by Rhyds6 months ago
Account WEB 98770. Just had our furniture delivered and wow what beautiful quality it has transformed our bedroom.The furniture was delivered on time by a very courteous and helpful delivery driver .I would certainly recommend using this company .I would also like to thank the help desk for their assistance as well.
Review by Marne´6 months ago
Absolutely love my bed. I feel like a princess. Everyone comments how beautiful it is.
Review by SWong6 months ago
I ordered some bedroom furniture in July 2018 and after receiving two of the items in October I am still awaiting a third item 6 months later! I have had to email customer services numerous times and each time they have advised of an approx delivery date for it to repeatedly not arrive with no correspondence from the company unless I contact them. Now I have had to change the original choice of furniture as they say it's not due in until mid Feb 2019??? I asked for a partial refund for the delay and haven't received anything. Seems as though some people have received their items and are happy but some are not so it's a bit of a gamble on how long you have to wait for certain items. All very frustrating so I will not be ordering from this company again.The actual furniture that I have received have been of good quality I just wish they would sort out their supplier/delivery issues.
Review by Chupita Petrykowski6 months ago
Product arrived when specified and was a Xmas gift for my wife. Easy to assemble and looks great. All for a very reasonable price!
Review by Nazarbek6 months ago
I ordered the Estelle bed, and it is truly truly beautiful! I would recommend this company as the craftsmanship is first class !!
Review by Zaffaroni6 months ago
Mrs Patricia Clark... re. White tv unit
We love our white tv unit.
Delivery was very quick,
The guys who delived it were very helpful and polite.
Would use this company again
Review by Pushpraj Ulyat6 months ago
Excellent experience from start to finish. Ordering was easy and they were on hand for any questions I had re stock etc. Delivery was seamless, delivered straight to the room and ready just to remove the box and place. Item was exactly as described and quality is great. Would buy again. Thank you
Review by Thatch7 months ago
Ordered a £1,000 bar with 12-16 week delivery lead time. Ordered 3 Aug 2018, arrived 1 Feb 2019 - 26 weeks. Called several times to chase delivery which kept being being pushed back. Staff we spoke to were variable. Some were nice and apologised. Others rude and accused us of lying when we reiterated what we had been told about delivery in previous calls. Final 2 week delay was the most odd. Polite lady called on day delivery was due and explained they had inspected the bar before sending out and found it was damaged. She was nice and apologetic. Said a brand new one would be delivered to them within the next week and arranged to deliver this to us in 2 weeks time. What was odd about this is previously we had been told these are made to order in Indonesia and delays had been due to delays with shipping it over. So odd that randomly they had a new one coming the following week?
The bar is beautiful and we are delighted with it. We paid £50 extra to get a 2 man delivery team to take the bar up to the top floor of our three storey home which was a real challenge. But the delivery team were amazing and with tenacity and good humour got it up there. So we're happy with the end result but the delivery delay and rudeness of some members of homesdirect365 staff mean I would strongly advise steering clear of this company.
Review by Chandrima7 months ago
Absolutely brilliant service from beginning to end. My mirrored table was delivered aday early, delivery men were waiting outside for me to get home from work and carried it into my kitchen for me. Would highly recommend Home Direct 365. Kept me fully updated in what was happening.
Review by Vidutis7 months ago
Great supplier. Speedy delivery and spot on customer support. We have placed two orders already and will continued to do so.
Review by Leilanni Boafo7 months ago
Bought nearly all my mirrored furniture from here and I couldn’t be happy ..
I recommend this company
Review by Oneicesa7 months ago
I have over the last six months ordered a number of products from this company for my new home.
I have been extremely impressed with the courteous service and the quality of the products.
I have ordered some products which were not to my liking when they arrived simply because I realised that they did not complement my decor.
Tge return of these products was handled very efficiently and I received my refund without delay.
I can thoroughly recommend them and I will certainly deal with them in the future.
Review by Armaker Alodaat7 months ago
Complete unreliable and arrogant. Missed the delivery date by miles and when I had to arrange my own courier because I needed the bed as we had guests coming, they offered to pay less than 20% of the cost and only then because I made so much fuss. I couldn't speak to the MD (he is the MD he doesn't speak to customers - turned out the company I was MD of was bigger than theirs - I regularly talk to my customers). When the furniture came it was damaged, but that was my courier's fault of course, although I know the courier personally and they are brilliant.
Now less than a year later the mattress is coming apart and they say I have to either return it (yes sleep on the floor right?) so they can send it back to the supplier or commission my own report on why it is faulty at my own expense!
They are one of these dreadful companies who only sends emails from the "sales team" no individual who takes ownership of anything.
Rotten goods, rotten culture and rotten service - avoid like the plague.
Review by Pdkippax7 months ago
I bought two mirrored chest of drawers and 4 bed side drawer chest Rimini-mirrored-bedside-3-drawer-p33236
And after 1 year one of the bedside mirrored drawer chest cracked. Within two months after that all of the mirrored drawers have cracked. I am very disappointed with the quality and I had paid full price.
I was told that if there is any issue at any point these would be repaired, I contacted the company and they told me it’s too long since I bought them.
Normally in a good company you would expect 10 year warranty! I wished I had just bought these from Ikea instead.
I am very disappointed indeed. Be careful on the credibility of this supplier.
Review by Herlande7 months ago
Absolutely in love with my Tv stand from homes direct! It looks exactly as it did in the picture. It came already built and is a good solid piece of furniture! Will certainly use in future:) Samantha Allan