I bought two itens from this site,they send them separatly but both of them are horrible with bad materials and nothing similar with what i have demand. they cannot have this site fraudulent open . I tried to get help from pay pal but they don,t do nothing to give my money back. How can I do something to have my money back . Is there any autority there we can get help ? I am not calm without doing nothing.Please someone knows what we can do ?
Review by Solent Akindileni4 months ago
I ordered 4 knitted sweaters that i was sooo looking forward to getting. 4, for the price of 3. That's great, i thought, until it took ages for them to deliver (about 4 months late). Ended up getting only 2 of the 4, and also in single packages (which brought extra shipping tax costs PER package - i was so mad!!), and first i had to remind the customer service a few times. Both sweaters were such a total disappointment, they looked nothing like in the pictures - and way too small even though i ordered large..
I never bothered to "ask" for the other two, which i already paid for, since i am sure they look as horrible.. and they never arrived.
So, don't ever order from them!! I wish i had done research about this company beforehand. /Super disappointed customer
Review by Joanne Ellary Kermez5 months ago
I finally received my sweater SIX MONTHS after I ordered it and... wow, the photo on the website is a GROSS MISREPRESENTATION of the design, cut, and quality of the piece. Any lawyers about? Class action for false advertisement?
Review by Tipiste5 months ago
I ordered 2 pair of handwarmers and 2 pair of pants Sept. 27. Opened a case with Paypal, which they botched by changing my complaint to poor quality vs not receiving items as I had stated. Shame on Paypal for such terrible customer service and the handling of my claim. I received the handwarmers in November. They are basically knit rags hooked together with 2 stiches. I have never received the pants. They kept telling me to wait. I am out $69.00! They wanted me to return the "rags" to China and upon receipt they would issue a refund. I told them I just wanted $52.00 for the pants I never received. They would not give me a partial refund. Paypal was no help! E mails, multiple phone calls. NOTHING! They know if you return your merchandise to them, it will not track in China. That is a requirement for refund. It has to track the entire route. Paypal will give you a $30 credit towards return shipping. FedEx would probably charge $50 plus dollars to China. To return "rags"? My last option is to contact my bank for a fraudulent charge. DO NOT ORDER FROM THEM!
Review by Oskeeweewee6 months ago
I bought a coat that I wanted to return. The coat had a very poor quality and I decided to return back and to have the cash. It's impossible. I will never buy again on this site.
Review by Franklint6 months ago
So I FINALLY received my items. I must say they look NOTHING like the photos. The picture of the pants looks like nice dyed cotton. What I received is a pair of pants that are made out of material similar to a cheap, shiny Walmart Halloween costume. The sweater in the photo looks like it has some sort of 2 toned colored variation, soft, fuzzy, and off the shoulder. This is a plan baby pint stiff sweater. I've never been so disappointed in items that I have ordered off line. Homegaden's online appearance looks lux. While the true items you receive are cheap rayon, sweat shop products.
Boy, I sure wish I would have read reviews before I purchase my items. I hope their return policy is WAY better than their products.
Review by Zesbundersplein6 months ago
FALSE ADVERTISING!!! Wish I had read the reviews before purchasing from this company!!! The material used is like a cheap bathrobe material with the design just stamped on, nothing like the beautiful knitted material shown in the images. Cheap cheap cheap! These were shipped out of California, but to return they want you to send back to China at your own expense. They first offered 15% back then upped it to 25%. I am angry with myself for being duped into buying a knock off product!!! DO NOT BUY FROM THIS COMPANY!!! I believe they have several company names, I googled the image and several different sites came up with the same product. Wish I knew who designed and created the original product in the quality it shows.
Review by Rondog6 months ago
The 1/2 of the order that I did receive was total garbage, and the second half never came at all. "Customer service" asks you to wait, and wait, and wait... and when I finally asked for a refund 3.5 months later, they stopped responding all together. Thieves.
Review by Nitzy6 months ago
What you get will bear no resemblance to what you think you are getting. What looked like a wool cardigan was only a cheap print on shabby material. Horrible. They have offered a part refund due to the cost involved in returning but still not got it. Expensive lesson!!
Review by Wasyl6 months ago
None of the items are as appeared. Pictures of woven wool products are cheap nylon prints. Wools sweaters are thin sweatshirt material. They do not answer requests for returns so you are being ripped off all the way around.
Review by Goodhrtdwm Berlijn6 months ago
Skirt#2. Cotton Blend A line Patchwork Vintage skirt. 24.28$. HL7SK8DB938. Skirt #1. Shift Vintage checkered plain skirt. 27.28 HL1SK9P9488. It's to late for nice words. This is stealing of people's money.
Review by TheChristeenster Necholas6 months ago
Bought what I thought was a knitted scarf. It was a fraudulent imitation. Fake tracking number. Didn't get a response until I opened a dispute with PayPal. What I received was a pos!
Review by Xianyue6 months ago
The products did not look as described and were too too large. On the site it says these are good articles of clothing, not quite the words they used, and sold from individual designers. They are very inexpensive looking, cheaply made etc. etc. etc. I did not have to pay shipping to receive the items but to return them I did and it cost so much to return them that I decide to just let it go. Do NOT order from this company.
Review by Alkmene6 months ago
So I was so excited to get a cardigan i saw on Instagram... unfortunately when it got here it was the wrong size and honestly was not what I ordered. Not the item advertised, but a poor copy. It is fleece versus the embroidered sweater as described and shown on the website... Just started the process to get refunded, but judging off the reviews here, I doubt I will be lucky enough to get my money back.
Review by Cillin6 months ago
Disgusted with this company. I placed and order from a Facebook ad which showed fake pics of sweaters which looked lovely. Luckily I managed to get my money back through PayPal before I was sent an inferior product from China and landed with a huge postage bill which is what people have been reporting. Let's get these scammers shut down.
Review by EileenNerlick6 months ago
I also fell for them! They will take your money in return for trash.They will not refund under any circumstances. Its terrible! And I waitet for months to recive the package!
Review by IKaur6 months ago
Just as all of the other reviews on this site..... I payed and did not receive the goods. I ordered a jumper and earrings. I received a really cheP pair of earrings but never received the jumper. They haven't refunded me for the jumper and keep saying I received It as per tracking number , but that tracking number related to the cheap earrings..
I also get the same formatted response saying that " it is being looked into". Or " it was sent". Loads of rubbish. What they really mean is, they stole the money. THIEVES. I hope the money chokes them!!
Review by MightMG Nyantekyi6 months ago
It was soo horrid i wouldent even want it for free, i sent it back at a cost of £15 80p that was over a month ago. I have email them and they wont answere me, i dont believe i will get my money back and i dont know what to do.
Review by Sunfox6 months ago
Yep. They suckered me in too. Fortunately, I only ordered some gloves and a scarf (although one of the gloves does not have a thumb hole whereas the other one does!) Why haven't I learned that almost ALL of the on-line sites are scams? I will never order another item from one of these "sites" without checking reviews first. Shame on you and shame on me!
Review by Songhyeon7 months ago
Don't buy. Sizes are not as stated. Takes forever to arrive. Only offer 25% refund. Bad bad company
Review by Szalma7 months ago
I bought it more than a month ago and I didnt recieved yet. I sent an e-mail and the answer is that I must enter the web page and put the code that they sent me when they confirmed the shipment. I did not receive any shipping confirmation !!!!- Oh, and also their web has a virus or similar ( very timely...) , that does not let me in and claim. Dont purchase anything here
Review by Asena7 months ago
Item was NOT as pictured. Website doesn't work. Don't know how I will be able to return poor quality item.
Review by THEsuperGAMER Pelucco7 months ago
I ordered two items, never received them. When I requested a refund, the correspondence stopped from the company altogether. They charge you for the items even when on supposed back order, which is a scam red flag. I spoke with my bank about getting my purchase reimbursed, and was issued a refund.
Review by Haaren7 months ago
Ordered a knit sweater. It didn't arrive. I went to contact the company about shipping details and their website is now out of order.
Review by Hanen AlShowbaki7 months ago
I purchased 4 tops and when I read the reviews, I cancelled the order. First I got an email in French which I had to translate. Then they told me one item had already shipped, but cancelled the other 3 items. I did get a refund for those items. When the top arrived, it was baggy and shapeless and not what was shown online. On their site, it showed a top that looked layered, the colored sections appeared to be layered over each other. The top I got was just all stripes, with no indication there were layers, real or faux. The fabric us cheap and thin, again not as shown in their photos. They take pictures of the real thing, then sell you a low-quality copy. The 2nd photo is a similar top as shown on their website. I couldn't find the exact color top for comparison, but this shows the detail mine is missing, and the fabric is totally different.