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Review by Mike.3 years ago
I joined both Airbnb and HomeAway as a Host, I got many inquiries and bookings with Airbnb but not even one inquiry through HomeAway.
I e mailed HomeAway several times asking them to check my listing but got no reply, so I tried to deactivate my account - there was no way for me to do this myself so I e mailed several times but never got a reply.
I contacted their Chat service - I communicated with 3 different reps. but they were either unable or unwilling to deactivate my account and delete my listings.
Finally the 4th. rep. was able to help me and my account was finally deleted. I think HomeAway is staffed by too many people that either don't know what they are doing or just don't care.
I am still hosting with Airbnb, and getting many inquiries that turn into bookings. HomeAway has a lot to learn about customer services.
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