HomeAway Reviews

I paid $399 for a year's subscription, and although I've received more than that in bookings, I'm convinced that I would have got them through Airbnb anyway if I hadn't signed up. Also the way that they process charges is bizarre, with multiple backend processors, and very difficult to understand. I've been trying to change the account to which they send payment for over six months, a truly byzantine procedure involving PDFs and faxes with several companies, and which so far has been rejected twice for reasons I still don't understand. On Airbnb this is a quick online form and you're all done. Unless there's some reason that HomeAway produces great bookings for you, I would stick with less expensive and easier platforms like Airbnb.

apartamento ubicado en la calle San Nicolás y san Rafael, cuenta con sala-comedo, cuarto/habitación, baño, cocina y balcón para la calle, en el centro de la habana

should be an editing option on the given reviews to the property by travellers in case someone made a mistake like Facebook reviews or other webs....

You think you've booked somewhere then you haven't. You think you've adjusted your own rates, then it turns out someone at the company has made a mistake and so you haven't. there's something seriously wrong with this company: they have a lot of incompetent people and aspects to their system, such as their website and their way of booking. or just changing the rate. be very very wary. I'm now going to advertise elsewhere and when it comes to finding houses I avoid them entirely - they just waste too much time.

3832999...Nice unit, great pool, and access to the beach..but, the unit is advertised as 2 master bedrooms..actually, just one, and the other is just a smaller bedroom with a kingsize bed, bath in the hallway, and the main bath for the lower level..hardly private. Two couples looking for 2 master suites will be terribly disappointed.

We have always advertised with Owners Direct and now they have been taken over by Homeaway it is terrible, the enquiries we are getting have reduced significantly and to update the Homeaway site is just sheer hell. We are also with Homeaway pre pay bookings but none of the guests want to pay Homeaway direct because of all the terrible tales on the website blog about Homeaway not paying the owners and therefore the owners not honouring the guests booking. Mistakes on where the actual accommodation is etc etc. Really feel that I am going to cancel my listing with Homeaway.

The booking process was easy and went without a hitch. However, when it came to refunding my security deposit, it took 5 weeks and innumerable emails back and forth between me, Homeaway and the "owner/manager". The onsite manager was present when we left and there were no problems. I don't know if it was Homeaway's fault but they seemed ineffectual in resolving it. Their responses consisted of "we have contacted the owner and told him to refund the money". The owner insisted that he had approved the refund. Is there a systemic problem with Homeaway's process? If they hold all security deposits for over 5 weeks, that's a nice little interest earner for them!

Stayed in condo J102 from 06/19/15 to 06/25/15 with family of three adults, two teenagers and 14 month old baby. Good size condo with large main bedroom having it's own ensuite bathroom and bath and a walk in wardrobe. Downside - unfortunately there are 5 air conditioning compressors directly outside this room which come on and off all at different times throughout the night making it impossible to have a good night's sleep. Second bedroom has two single beds with another bathroom with a shower/toilet. Downside - the mattresses on the beds were thin and uncomfortable. Good size lounge and well equipped kitchen. Crockery and pans limited with many plates showing chips and wear. Be prepared to buy all products as there was only some dish washing liquid and one roll of kitchen paper and some alfoil. The lounge has direct access to a very small pool and two small spas. There is a cover over verandah with tables and chairs where you look onto the pool. There is an old sofa loung suite which opens to make a bed. This was neither comfortable to sit on and certainly not adequate for one adult to sleep on! Very poor Management communication and their customer service was nil. I say this as one evening we experienced lots of adults consuming alcohol (Beer) whilst sitting in the pool. The children didn't want to go in the pool as the noise was increasing as the night went on. Even at 11:30pm children were slashing and screaming in the pool. When I sent a polite message to Management of this unit I was told that it is permitted for people to drink beer and be in the pool until midnight. What they failed to check were two signs stating the pool closed at 10pm and security would enforce this rule. I never saw a security person the whole 6 days we stayed. We were told to wear resort wrist bands and yet we were the only guests wearing them. The good point is the condo is walking distance to The Schlitlerbahn water slide. Okay for a family holiday but not in anyway luxurious for the amount of money we paid.

I am not yet in my rental, but we are finding several problems (Venice, Italy). The air condition is broken. Message sent by owner and now it says no wifi. False advertising. I am one of the persons that send messages on trip advisor, and I will make sure this is placed on the post so nobody else gets this false advertising. We had a fantastic experience I. The past in Paris, and Barcelona. So we thought this was going to be fine. Well, that owner will get bad marks for false advertising.

We rented a house in I'lsle Sur La Sorgue through a Kim Fry. The property was good although the towels are a little past their prime ...we expected better quality for the rental price. The real problem is chasing up the bond refund. We were a little tired of all the excuses & put-offs but were refunded eventually...don't get angry get serious !!! Not good enough Kim.